How to send error reports using the Problem Reporting Service (PRS)

Kommentare

Taywai schrieb am 21.10.2018 um 00:17 Uhr


This error show me again and again when I click Ctrl+s during editing.
I don't know how to solve that error or problem,In that time Vegas was crash.
Then I reopened Vegas.Auto save project was come out but I can not save to my original project because It was not in my project folder already. I was so worry and esc from save as box, then Vegas crashed again.
I can not find my project in my hard drive. In the window recent files ,window show me that file is moved or renamed or removed .
Can you please help me how can I get back my project and how can I solve that problem?
thanks

NickHope schrieb am 21.10.2018 um 06:21 Uhr

@Taywai This topic is specifically about the Problem Reporting Service. Please post your issue as a new topic, or perhaps add it to this one where another user saw the same message.

NickHope schrieb am 25.10.2018 um 07:36 Uhr

The moderators have been told that the Problem Reporting Service is finally working again!

This means that when you press "Send" in the "Vegas Pro has stopped working" window, your problem report is now properly received by MAGIX without you having to use the procedure described in the original post.

Grazie schrieb am 25.10.2018 um 07:48 Uhr

Good to see that I have no need to do the Directory File Send Tango anymore. Should I now wish for a Crash? 😉

Grazie

PC 10 64-bit 64gb * Intel Core i9 10900X s2066 * EVGA RTX 3080 XC3 Ultra 10GB - Studio Driver 551.23 * 4x16G CorsVengLPX DDR4 2666C16 * Asus TUF X299 MK 2


Cameras: Canon XF300 + PowerShot SX60HS Bridge

mjry schrieb am 25.10.2018 um 08:16 Uhr

Great to see this response! Is it working for the last version only or it includes the versions before also?

NickHope schrieb am 25.10.2018 um 08:20 Uhr

Great to see this response! Is it working for the last version only or it includes the versions before also?

I think it's for previous versions too. As far as I know, they all send this report in the same way, and it was a case of configuring Magix' server correctly to receive them.

VEGASDerek schrieb am 25.10.2018 um 21:57 Uhr

Nick is correct. Data from all versions of VEGAS are received and processed in the system. I won't lie to you, though...we are more likely to be looking at the most recent releases and updates first in our attempts to resolve issues.

Grazie schrieb am 27.08.2019 um 12:52 Uhr

@VEGASDerek - This is not automatic. What should be happening? I’m using the NEW Nesting Procedure and it falls over and I have Reports for you. What should I do?

Grazie

PC 10 64-bit 64gb * Intel Core i9 10900X s2066 * EVGA RTX 3080 XC3 Ultra 10GB - Studio Driver 551.23 * 4x16G CorsVengLPX DDR4 2666C16 * Asus TUF X299 MK 2


Cameras: Canon XF300 + PowerShot SX60HS Bridge