• Video

  5 answers, most recent on 1/11/2025

  RE: Customer Service Not Replying
  Is there a phone number anywhere? Phone support for so many companies around the world has been a disappearing avenue for support long before but particularly since Covid 19. Though I'm not sure how to get to it, MAGIX does provide during limited
• Video

  28 answers, most recent on 1/2/2025

  RE: Who (still) uses VegasPro to edit camera footage?
  @bitman Great idea but with Vegas Junior it should support camera shots taken on the phone.
• Video

  177 answers, most recent on 1/20/2025

  RE: VEGAS Pro 22 Build 194 General Discussion
  Is there a phone number for Sales? I tried the support tab on the website and there's only email help there.
• Video

  28 answers, most recent on 1/2/2025

  RE: Who (still) uses VegasPro to edit camera footage?
  Great idea but with Vegas Junior it should support camera shots taken on the phone. ... but only in vertical mode 😄 @EricLNZ
• Video

  5 answers, most recent on 1/11/2025

  RE: Customer Service Not Replying
  Please take into account that this forum is a user-to-user forum and not an avenue to MAGIX support. I am sorry to hear of your difficulties, but you will need to contact MAGIX about the issue at infoservice@magix.net. I have, multiple times, on all
• Video

  5 answers, most recent on 1/11/2025

  RE: Customer Service Not Replying
  Regarding "Online Live Chat": (AFAIK...) "Online Live Chat (mainly for pre-sales and registration help) is available from Monday to Friday 12 p.m.-4 p.m. U.S. Central/CDT (UTC/GMT-5) from March 10, 2024 to Nov. 3, 2024, after that CST (UTC/GMT-6) to
• Video

  42 answers, most recent on 8/28/2024

  RE: Best rendering format for S23 ultra footage on Blueray
  This phone footage is a mess. Labeled PAL and yet it targets 60fps and goes up to 90fps. First thing I'd do would be to convert it to constant framerate with a tool like ShutterEncoder and then bring it into VEGAS for editing and render to a
• Video

  68 answers, most recent on 4/16/2025

  RE: Dvd not playing on all TV’s even with same player
  Hey all and thanks for all your help. I’m still having issues. Tried so many different setting combos. I think I really need to get on a call with someone who knows where I need to have setting. Willing to pay if anyone can help. Is there any paid
• Video

  8 answers, most recent on 12/16/2024

  RE: VEGAS Pro 21 (build 315) hanging repeatedly during playback
  Feel free to ask if you don't understand something. A codec is how the media was compressed. AVC/ h264 is the most common these days. HEVC/h265 is a more data efficient more recent format. GPU makers have added special circuitry to decode
• Video

  16 answers, most recent on 6/9/2024

  RE: VPS 21.300 .MTS render to .MP4 no longer has audio
  I cannot recreate the AMR audio encoding with multiple camera/recording apps. The night that happened, the phone rebooted to Android bootloader level because the phone gimbal clamp pressed multiple side buttons. .MTS is what my older Sony camera
• Video

  26 answers, most recent on 1/12/2025

  RE: Color grading in Vegas
  For phone footage I'd just do Rec709 as it may not have enough bitrate or dynamic range to really do justice to HDR. For HDR you also need a compatible monitor and will need to edit in 32-bit full mode with ACES. Then you would need to select the
• Offtopic

  2 answers, most recent on 4/9/2025

  RE: PAID FOR PROGRAM BUT, LOST SERIAL NUMBER ETC.
  Please be aware that you've posted personal information (your email address even though it is an old email address) on a public user-to-user forum, this not being a private communication with Vegas Support. I would think that a forum moderator will
• Video

  42 answers, most recent on 8/28/2024

  RE: Best rendering format for S23 ultra footage on Blueray
  This phone footage is a mess. Labeled PAL and yet it targets 60fps and goes up to 90fps. First thing I'd do would be to convert it to constant framerate with a tool like ShutterEncoder and then bring it into VEGAS for editing and render to a
• Offtopic

  6 answers, most recent on 8/12/2024

  RE: Vegas Hub Login not working
  I'm having trouble accessing the website to access my purchase history, downloads, and serial numbers. I've tried to reset my password, but I'm not receiving the email link. It still seems like there might be an issue with their site. When I try to
• Video

  16 answers, most recent on 6/9/2024

  RE: VPS 21.300 .MTS render to .MP4 no longer has audio
  The first two screen shots are the default settings for a new Project in VP 21. The 2rd (largest) is the strange 8000 Hz setting captured by the phone. Usually AVC video codec is combined with AAC audio codec. So, by Mediainfo data, you are using
• Video

  21 answers, most recent on 12/29/2024

  RE: MP4 Audio dragged timeline hiss then no sound, WM Player normal
  So Vegas Support is telling me to try to use a 3rd party movie maker to see if there is an issue. That's a fine troubleshooting step but I hope their and everyone else's suggestion to use other software is not supposed to be the answer. There is a
• Video

  4 answers, most recent on 1/10/2025

  Errors opening project from earlier version
  Hi.  I have been using Vegas Pro versions 7,8,9,10,12,14,16,17, and now 18 on and off for many years, and have never had any issues upgrading between versions.  A recent version 18 project started crashing on me when attempting to perform a Render. 
• Video

  37 answers, most recent on 9/8/2024

  RE: 10 Bit Video in Vegas Pro 22 - What Project Settings to Use?
  First thing you need to ask yourself... what is my target format? Most target formats are 8 bit... DVD, Blu-Ray (except 4K Blu-Ray), broadcast TV, etc. are all 8 bit. The only delivery format that is 10 bit is HDR. Youtube, Facebook, Instagram,