Hi, my son has been using this for a year on monthly subscription before I realised there was a cheaper Edu version. i purchased that on the sale and was asked for evidence he is a student and offered a refund for the last month.
i sent the documents proving he is a student and a letter from current school but I have received no activation code, no reply, no refund AND I have been charged again for a monthly subscription that does not even work!
i have sent multiple emails without any reply or feedback and my son has been getting frustrated and smashed both his device and a keyboard (he is autistic and gets dysregulated)
Does anyone have any ideas on how to contact MAGIX to fix this mess? I can't even explain this to my non verbal son but I will have to report the charges to my bank as fraud if this continues. So fed up!