• Video

  8 answers, most recent on 10/29/2017

  RE: Still Missing Outline
  I don't see that one in !4 and 15, but worse: I don't know that FX. Are you abble to point out that one for me in Vegas Pro 14? It was in the same spot. I am following instructions from support (both in a phone call and through email) of where it
• Video

  156 answers, most recent on 4/11/2020

  RE: A ringing endorsement of VP15
  @Kit-As-Was, we do not have any support ticket open for you on this issue, so I've asked our support manager to open one. You will shortly (if you haven't already) receive email notification with some preliminary suggestions. Please work through
• Video

  156 answers, most recent on 4/11/2020

  RE: A ringing endorsement of VP15
  I think that this is the right line of inquiry. You never know what is going on in the background with various bits of software installed. And it would explain all the "symptoms." How does another plugin explain all the symptoms? Why the reluctance
• Video

  156 answers, most recent on 4/11/2020

  RE: A ringing endorsement of VP15
  Dear Gary, thanks for your post outlining the theory of how the system is supposed to work. My actual experience with Vegas 14 has been different and I have some outstanding questions. May we have a complete list of all the codecs that require
• Video

  156 answers, most recent on 4/11/2020

  RE: A ringing endorsement of VP15
  I'm sorry for my silence on this, but I wanted to make sure I have my facts straight before saying anything. This thread brings up several issues and lots of misunderstanding, so I'm hoping to clear that up now. To make a long story short, you need
• Video

  21 answers, most recent on 10/16/2017

  RE: Very Poor Customer Support
  I agree that the answer to your question is "no." The typical way higher level (ie better, more time consuming, talk on the phone) support is handled with professional software is by maintenance contract.  I don't see that happening at the current
• Video

  156 answers, most recent on 4/11/2020

  RE: A ringing endorsement of VP15
  If the anti piracy methods aren't too problematic then it benefits the user in that Magix gets the income it requires to continue to support and develop the product. I agree that is important that Magix get revenue so they can continue to support
• Video

  156 answers, most recent on 4/11/2020

  RE: A ringing endorsement of VP15
  If the anti piracy methods aren't too problematic then it benefits the user in that Magix gets the income it requires to continue to support and develop the product. +1 This is a very important point to keep in mind for those who object to "phone
• Video

  156 answers, most recent on 4/11/2020

  RE: A ringing endorsement of VP15
  If the anti piracy methods aren't too problematic then it benefits the user in that Magix gets the income it requires to continue to support and develop the product. +1 This is a very important point to keep in mind for those who object to "phone
• Video

  156 answers, most recent on 4/11/2020

  RE: A ringing endorsement of VP15
  It is quite obvious, that Vegas ‘needs’ to make it’s periodic home-calls. Consider you delete the activation on your MAGIX account, to use the license on an other computer. The ‘old’ installation would never know, that the activation was taken over
• Video

  141 answers, most recent on 10/31/2020

  RE: [Closed] Known Issues in the Latest Version of VEGAS Pro
  Vegas Pro 14 is working fine. 15 however will never complete the launch sequence. It hangs at "initializing GPU-accelerated video processing". Went back and forth with a support ticket -- Ticket#2017091117010103 and followed all of their
• Vegas Movie Studio (up to ver. 17)

  One answer, on 9/28/2017

  How do i use new support ticket? plz
  Hey i had some drama about when i bought movie studio platinum i typed in the wrong email i put 1 extra letter in the email i wanted the product to go to, in any case i have a support ticket whatever that is sent to me through an email, What is it
• Video

  17 answers, most recent on 11/7/2017

  Vegas 14 license crash
  I'm beginning to conclude that despite what Magix claims Vegas 14 requires periodic validation to work. For the second time in as many days it crashed and closed with a message saying that I had no license to run the program. Of course when I look
• Vegas Movie Studio (up to ver. 17)

  3 answers, most recent on 9/18/2017

  RE: Product Activation
  @vkmast - thanks for the support link. I tried to bookmark it but Firefox wouldn't let me because I already had it bookmarked (duh!) As for the monthly phoning home it appears from the other posts that we don't have a clear answer. It would be nice
• Vegas Movie Studio (up to ver. 17)

  3 answers, most recent on 9/18/2017

  Product Activation
  Out of curiosity today I decided to check my Magix account and product registrations. I found some concerns. Despite assurances that products don't phone home periodically it seems they do. My current products are shown as being Last Activated on
• Video

  41 answers, most recent on 12/26/2017

  RE: How to max render acceleration settings (Preferences) in Vegas 15.
  "I didn't see any improvement in Sony AVC encoding with version 15 with Nvidia 750ti card." you probably need a newer version of the NVENC ASIC to work, or work at the level you are asking it to do. https://en.wikipedia.org/wiki/Nvidia_NVENC - this
• Video

  9 answers, most recent on 8/31/2017

  RE: Unable to use PayPal Credit
  Tried the number again, and made different choices only to end-up in a phone-tree dead-end! So much for a support phone number. :( So here is the bottom line. I want to upgrade to Vegas Pro 15 and I want to use PayPal credit. I need for Magix to
• Video

  43 answers, most recent on 10/22/2017

  RE: Editing lossless (or near lossless) video without losing quality
  "Optimizing" settings works up to a point -- unfortunately with YouTube that's a pretty low ceiling. Getting the basic settings right is the most important thing. Currently on my phone; are you suggesting I should post my current settings? If so,
• Video

  80 answers, most recent on 7/23/2017

  RE: Vegas Pro (and Movie Studio) render everything with wrong levels.
  EricLNZ, Of course Vegas honors and writes to legal REC 601/709 colorspace, as expected. The actual levels conformity is entirely up to the editor, and no change to native levels takes place without purposeful intervention. Now, about an. entirely
• Vegas Movie Studio (up to ver. 17)

  2 answers, most recent on 7/11/2017

  RE: MS14 advanced render gives white noise audio on Feb trial - any?
  Thanks Marco, that is great news - I just phoned Magix support and they are much more helpful on the phone and are sending me a 7 day code so I can recheck this, so assuming that works I can buy MS14P and be rid of the awful touch interface forever
• Video

  5 answers, most recent on 6/26/2018

  RE: Not working MP3 render, error code -10
  Which build? (Help menu > About) The MP3 encoder requires additional activation explained on this page. Usually that is done over an internet connection. That page described activation on another computer or over the phone, but I doubt those work
• Video

  5 answers, most recent on 6/7/2017

  RE: Media Video Properties; Samsung J6
  I am very new to phone footage as I never though that it could have CV but that's really incorrect and I have corrected my opinion and would like to add the handphone to my list of tools. I shot a couple of footages under different light conditions
• Video

  27 answers, most recent on 10/18/2017

  RE: Can't open .mov iphone video file
  I never realized what a piece of crap the iPhone truly is. It's inability to produce a stable frame rate makes it a complete joke as video capture device. ...Has anybody had a similar issue with Android devices? Most mobile phones (Android &
• Offtopic

  No answers, created on 5/15/2017

  Phone support appears to be down.
  Phone support is down. Can't get dales or product info. Only a recording all day saying all lines are busy. Then gives you a busy signal.