• Video

  2 answers, most recent on 12/10/2025

  RE: Is it possible to get ahold of a human for Vegas Pro 23 Support
  And from the "Support FAQs": "We are currently not available by phone and cannot call you. Appointments for remote maintenance directly on your computer are also currently not possible"
• Video

  5 answers, most recent on 1/11/2025

  RE: Customer Service Not Replying
  Is there a phone number anywhere? Phone support for so many companies around the world has been a disappearing avenue for support long before but particularly since Covid 19. Though I'm not sure how to get to it, MAGIX does provide during limited
• Video

  28 answers, most recent on 1/2/2025

  RE: Who (still) uses VegasPro to edit camera footage?
  @bitman Great idea but with Vegas Junior it should support camera shots taken on the phone.
• Audio

  5 answers, most recent on 11/28/2025

  Need Vegas Pro 12
  I paid for Vegas Pro 22 in September 2025 (the full version for $250). Because he is autistic, he needs Vegas Pro 12, how do I get it?AI says I should have access to all prior versions if I buy the latest version. I am using Windows 10. Is there a
• Video

  2 answers, most recent on 10/22/2025

  Switch the timeline and video preview Vegas 23.0 to bottom
  How do I move the timeline and video preview to the bottom of the screen in Vegas 23.0 In older versions its options, preferences and then display. Also is there a phone number to contact Sony Vegas? Email support, anything?
• Video

  17 answers, most recent on 9/9/2025

  RE: VPS 21.300 .MTS render to .MP4 no longer has audio
  Reyfox & mark-y: Thank you for the replies. I accomplished what I needed to with those .MTS files (without grief) and am using a different camera now that produces .mp4. The 8000 Hz sample rate (or whatever, please pardon any incorrect jargon)
• Video

  4 answers, most recent on 7/1/2025

  RE: Rendering to MP4 in Movie Studio 16.0 Platinum
  @OhMyGosh From memory your Vegas MS16 Platinum is trying to phone home to unlock the required codec. It could be a server problem. What exactly does the failure message say? You probably need to contact Vegas Support to resolve the problem.
• Video

  177 answers, most recent on 1/20/2025

  RE: VEGAS Pro 22 Build 194 General Discussion
  Is there a phone number for Sales? I tried the support tab on the website and there's only email help there.
• Video

  28 answers, most recent on 1/2/2025

  RE: Who (still) uses VegasPro to edit camera footage?
  Great idea but with Vegas Junior it should support camera shots taken on the phone. ... but only in vertical mode 😄 @EricLNZ
• Audio

  5 answers, most recent on 11/28/2025

  RE: Need Vegas Pro 12
  I paid for Vegas Pro 22 in September 2025 (the full version for $250). Because he is autistic, he needs Vegas Pro 12, how do I get it?AI says I should have access to all prior versions if I buy the latest version. I am using Windows 10. Is there a
• Video

  11 answers, most recent on 10/12/2025

  RE: Black screen in timeline
  ... if I am trying to create projects that either only contain Iphone files or only Go Pro files would that make things easier? The problem likely lies with the iphone video (or almost any smart phone for that matter) because phone video is almost
• Offtopic

  2 answers, most recent on 10/6/2025

  Upgrade Challenges
  I got this offer in my email, and went to upgrade, but when I got to the checkout, it had the price at $199.00. I opened a ticket on 9/12, followed up on 9/18, 9/19, 9/23, 9/26, and 9/29, but have gotten no response. Messaging them on their
• Video

  5 answers, most recent on 1/11/2025

  RE: Customer Service Not Replying
  Please take into account that this forum is a user-to-user forum and not an avenue to MAGIX support. I am sorry to hear of your difficulties, but you will need to contact MAGIX about the issue at infoservice@magix.net. I have, multiple times, on all
• VEGAS Image

  2 answers, most recent on 4/30/2024

  RE: Blank Screen Editing Vegas Pro 18.0
  I think you should remove your email and cell phone as this is a public forum, not private tech support!
• Video

  5 answers, most recent on 1/11/2025

  RE: Customer Service Not Replying
  Regarding "Online Live Chat": (AFAIK...) "Online Live Chat (mainly for pre-sales and registration help) is available from Monday to Friday 12 p.m.-4 p.m. U.S. Central/CDT (UTC/GMT-5) from March 10, 2024 to Nov. 3, 2024, after that CST (UTC/GMT-6) to
• Video

  11 answers, most recent on 5/27/2025

  RE: Rendering stops at random places on timeline
  ... I remember last year switching the phone's HDR button on and the format may be the issue. My understanding - though I could be wrong - is that HDR is unnecessary unless the production chain (from camera to NLE to delivery media to display
• Video

  68 answers, most recent on 4/16/2025

  RE: Dvd not playing on all TV’s even with same player
  Hey all and thanks for all your help. I’m still having issues. Tried so many different setting combos. I think I really need to get on a call with someone who knows where I need to have setting. Willing to pay if anyone can help. Is there any paid
• Video

  42 answers, most recent on 8/28/2024

  RE: Best rendering format for S23 ultra footage on Blueray
  This phone footage is a mess. Labeled PAL and yet it targets 60fps and goes up to 90fps. First thing I'd do would be to convert it to constant framerate with a tool like ShutterEncoder and then bring it into VEGAS for editing and render to a
• Video

  9 answers, most recent on 12/6/2023

  RE: [Solved] Vegas PRO18, my mov files.
  Apple ended Quicktime sipport for Windows in 2016, the last QT Windows release being 7.7.9. Understandably, QT codec support in Windows will be limited to QT-related codecs supported in 7.7.9. You might want to try transcoding your iPhone video to
• Video

  9 answers, most recent on 7/23/2025

  RE: VEGAS Pro 21 (build 315) hanging repeatedly during playback
  Feel free to ask if you don't understand something. A codec is how the media was compressed. AVC/ h264 is the most common these days. HEVC/h265 is a more data efficient more recent format. GPU makers have added special circuitry to decode
• Video

  28 answers, most recent on 1/14/2024

  RE: Vegas Pro....How many crashes a day is too many? Am I done with Vegas?
  I didn't realize there was no support from Magix unless you use the subscription plan. Did something change? I used Edit and got support via help tickets. I think there's also chat support. No phone unfortunately.
• Offtopic

  One answer, on 9/19/2025

  Downloaded but won't open
  I am so frustrated! I have contacted support a dozen times. They responded ONCE with a response that was not a response to the issue. I have purchased and downloaded all of the files that was sent on the welcome email. However, they misspelled my
• Video

  5 answers, most recent on 11/6/2025

  Vegas Pro v.21 Build315 rotating video and aspect ratio
  Hello: In the past I inquired about having problems with phone video rotating 90 degrees. I now realize I am having an apparent aspect ratio change. I use Vegas Pro to straighten videos and occasionally adding vignette. I have not been able to use
• Video

  26 answers, most recent on 1/12/2025

  RE: Color grading in Vegas
  For phone footage I'd just do Rec709 as it may not have enough bitrate or dynamic range to really do justice to HDR. For HDR you also need a compatible monitor and will need to edit in 32-bit full mode with ACES. Then you would need to select the