About to lose my S#*T!

Mark-Sternal wrote on 7/23/2022, 12:24 PM

I am about to lose my shit with vegas and Magix. I've used Vegas for nearly 15 years. 10 days ago, my software for Movie Studio HD Platinum 11 stopped working. I took my PC to a repair shop only to get it back $200 later and the problem still persists. I cannot render any video. VMS prompted me to download an update, but that was a dead link and only offered an option to an upgrade, which I bought! $70 for Movie Studio 2022 Suite, which still would not render my project! Then Vegas/Magix non-existent tech support suggested I try a trail version of Vegas 19. Which I did, but I still cannot render because it is a trail version! I was prompted to upgrade again, which I did, but Vegas/Magix sent me a pre-order for Vegas 20 Post, which isn't even available!!! I didn't even see nor anticipate it was a pre-order. All I want to do is F*#&ING Render a video like I've been doing for the past 15 years! WTF Magix? WTF VEGAS? I should have gone with MAC 15 years ago!!! Nearly $500, countless hours and still cannot render a simple video!

I've reached out to customer support, but it has been worthless!

Comments

john_dennis wrote on 7/23/2022, 12:37 PM

@Mark-Sternal

Work this with a focus on section C.

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

Few, if any, people on this forum work for Magix, but, so far, many of us are rendering something all the time.

My main system:
Motherboard: Asus X99-AII
CPU: Intel i7-6850K
GPU: Sapphire Radeon RX480-8GB
RAM: Corsair Dominator (4 x 4 GB) DDR4 2400
Disk O/S & Programs: Intel SSD 750 (400 GB)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: Corsair Hydro series H115i
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Crystal Sound 3 on motherboard. Recording done on another system.
Primary Monitor: Asus ProArt PA248q (24" 1920 x 1200)
O/S: Windows 10 Pro 22H2, Build 19045.2130

Camera: Sony RX10 Model IV

https://www.youtube.com/user/thedennischannel

fr0sty wrote on 7/23/2022, 1:36 PM

You should be able to render up to 2 minutes of the video in a VEGAS 19 trial to test if render works at all...

They likely sent you a pre-order for 20 because its release is imminent, and had they sent you 19, and you bought it and shortly after 20 launches, you would have felt left out of all those new features you could have bought if you'd just waited a short while longer.

If you're really in a bind and have to get the video out immediately, I'd suggest renting VEGAS 365 for a month (just remember to email magix to cancel it after that month so it does not auto renew). This will give you a fully featured VEGAS 19 to work with until 20 launches.

Also, if you decide to keep the subscription, you get 20 automatically, as the subscriptions get all updates to all versions. Only perpetual licenses are bound to the numbered version you originally bought. The subscriptions also come with cool features like online collaboration, cloud storage of your projects, speech to text, text to speech, and a video and audio clip library, royalty free, containing millions of clips to choose from to use in your projects.

When I see render errors, I usually suggest to folks to try updating their graphics card drivers (use studio drivers if you use nvidia, or enterprise pro if you use AMD graphics cards)... but now that you've bought VEGAS, hopefully you won't need to do that. IF you do, there is a handy utility in the VEGAS Pro help menu that automates finding the right driver and downloading it for you.

Before I say this, I want to say that I totally understand your frustration, I have been there myself before with VEGAS in years' past. However, there is a community rule against blowing off excessive stream... it's there because as mentioned above, most of us are fellow users who are just trying to help you, we don't need the preaching to the choir, it stresses us out to have to read it while trying to help you. Save that stuff for emails to Magix support, if you must get it off your chest. They get paid to deal with that.

Last changed by fr0sty on 7/23/2022, 1:42 PM, changed a total of 3 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

jetdv wrote on 7/23/2022, 1:42 PM

I cannot render any video.

And what happens when you try to render? Are you getting an error message? If yes, what are the details of the error message? If no, exactly what is happening?

Mark-Sternal wrote on 7/23/2022, 1:45 PM

You should be able to render up to 2 minutes of the video in a VEGAS 19 trial to test if render works at all...

They likely sent you a pre-order for 20 because its release is imminent, and had they sent you 19, and you bought it and shortly after 20 launches, you would have felt left out of all those new features you could have bought if you'd just waited a short while longer.

If you're really in a bind and have to get the video out immediately, I'd suggest renting VEGAS 365 for a month (just remember to email magix to cancel it after that month so it does not auto renew). This will give you a fully featured VEGAS 19 to work with until 20 launches.

Also, if you decide to keep the subscription, you get 20 automatically, as the subscriptions get all updates to all versions. Only perpetual licenses are bound to the numbered version you originally bought. The subscriptions also come with cool features like online collaboration, cloud storage of your projects, speech to text, text to speech, and a video and audio clip library, royalty free, containing millions of clips to choose from to use in your projects.

When I see render errors, I usually suggest to folks to try updating their graphics card drivers (use studio drivers if you use nvidia, or enterprise pro if you use AMD graphics cards)... but now that you've bought VEGAS, hopefully you won't need to do that. IF you do, there is a handy utility in the VEGAS Pro help menu that automates finding the right driver and downloading it for you.

Before I say this, I want to say that I totally understand your frustration, I have been there myself before with VEGAS in years' past. However, there is a community rule against blowing off excessive stream... it's there because as mentioned above, most of us are fellow users who are just trying to help you, we don't need the preaching to the choir, it stresses us out to have to read it while trying to help you. Save that stuff for emails to Magix support, if you must get it off your chest. They get paid to deal with that.

NOTED. Thank you for your insight. I'll try the monthly subscription.

Mark-Sternal wrote on 7/23/2022, 1:48 PM

I cannot render any video.

And what happens when you try to render? Are you getting an error message? If yes, what are the details of the error message? If no, exactly what is happening?

Vegas freezes up, (NOT RESPONDING) and usually crashes. I sometimes get a memory error or a codec error. Which I've looked up word-for-word and found no help. One source gave me a link for an update, (build 322), which is what I have. However, even that link is dead and redirects me to upgrade to Magix 2022.

 

jetdv wrote on 7/23/2022, 2:34 PM

I cannot render any video.

And what happens when you try to render? Are you getting an error message? If yes, what are the details of the error message? If no, exactly what is happening?

Vegas freezes up, (NOT RESPONDING) and usually crashes. I sometimes get a memory error or a codec error. Which I've looked up word-for-word and found no help. One source gave me a link for an update, (build 322), which is what I have. However, even that link is dead and redirects me to upgrade to Magix 2022.

 

WHEN does it "freeze up"? The more information you can provide, the better the help you will get.

So does it "freeze up" when you go to File - Render As?

When you pick what renderer you want to use

After you start the render?

If, after you start the render, Immediately, after 10 seconds, always 32% into the project - WHEN??? And what, exactly, are the "errors" that you get?

So far, all we've seen is a rant with no relevant information to help resolve the issue. And if all versions and an entirely different product (i.e. Movie Studio 2022 which is NOT a "Vegas" product) are having the same issue, then it seems there may be something deeper going on than just the NLE having an issue.

fr0sty wrote on 7/23/2022, 2:51 PM

FWIW, VEGAS Movie Studio no longer exists, they decided to focus their efforts on VEGAS Pro, as developing 2 products at the same time with such a small team was slowing down progress a lot. That is why none of the links you are trying work anymore, it's a dead product. That's also why you were suggested to upgrade to VEGAS Pro. It's basically the same thing, but with way more features, some of which you'll probably really like (especially things like the color grading panel).

 

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)