Can't playback or render canon r3 4k files Vegas 21 pro suite

john-payne9674 wrote on 2/11/2025, 5:36 AM

Hello, I have searched the forum and haven't been able to find anything that has solved my problems. I have been using vegas since version 9, so I am not a beginner to this, but am clueless with technical issues. After I import 4k files from my canon r3, it shows the first frame then goes black when trying to playback or render (using draft mode as well). 4k files from my gopro hero 12 works. With that being said, I have tried creating proxy files but get a red screen on playback. I moved files to my C-drive and still have same issues. I have increased the amount of drive space vegas uses and that didn't help either. I enabled legacy I also tried to do a driver update, but the software crashes, so I am not sure if this is a driver issue or what. PC was built in the fall of 2024 and only used for video and photo editing. I upgraded to 21 pro suite specifically to edit 4k video, but can't seem to get my canon video files to work correctly. No email response from then either.

Here is the info from my computer:

Operating System
  Platform: Windows 10.0 (64-bit)
  Version: 10.00.19045
  Language: English
  System locale: English
  User locale: English

Processor
  Class: Intel(R) Core(TM) i7-14700
  Identifier: GenuineIntel
  Number of processors: 28
  MMX available: Yes
  SSE available: Yes
  SSE2 available: Yes
  SSE3 available: Yes
  SSSE3 available: Yes
  SSE4.1 available: Yes
  SSE4.2 available: Yes

Display
  Primary: 3840x2160x32

Memory
  Physical memory: 65,304.8 MB
  Paging memory available: 75,032.9 MB

 

Application
    Path: C:\Program Files\VEGAS\VEGAS Pro 21.0\vegas210.exe

CD/DVD
    sfcd.cdd.dll version: 21.0.0.315
    sfspti.dll version: 21.0.0.315
    sfcdix.cfg version: 1.2.0
    sfcdix.cfg checksum: 185764

File I/O Plug-Ins
    VegasEffectsFileIOPlugin.dll
      version: 2.0.3725.29835
      path: C:\Program Files\FXhome\VEGAS Effects\VegasEffectsFileIOPlugin.dll

    ac3studioplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\ac3studioplug\ac3studioplug.dll

    aifplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\aifplug\aifplug.dll

    atracplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\atracplug\atracplug.dll

    aviplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\aviplug\aviplug.dll

    bmrawplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\bmrawplug\bmrawplug.dll

    compoundplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\compoundplug\compoundplug.dll

    flacplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\flacplug\flacplug.dll

    gifplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\gifplug\gifplug.dll

    mcaacplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\mcaacplug\mcaacplug.dll

    mcmp4plug2.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\mcmp4plug2\mcmp4plug2.dll

    mcmp4xavcs.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\mcmp4xavcs\mcmp4xavcs.dll

    mcplug2.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\mcplug2\mcplug2.dll

    mp3plug2.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\mp3plug2\mp3plug2.dll

    mp4plug3.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\mp4plug3\mp4plug3.dll

    mvcplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\mvcplug\mvcplug.dll

    mxavcaacplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\mxavcaacplug\mxavcaacplug.dll

    mxcompoundplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\mxcompoundplug\mxcompoundplug.dll

    mxfhdcamsrplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\mxfhdcamsrplug\mxfhdcamsrplug.dll

    mxfp2.dll
      version: 3.0.0.18
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\mxfp2\mxfp2.dll

    mxfplug.dll
      version: 3.0.0.18
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\mxfplug\mxfplug.dll

    mxfplug3.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\mxfplug3\mxfplug3.dll

    mxfxavc.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\mxfxavc\mxfxavc.dll

    oggplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\oggplug\oggplug.dll

    qt7plug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\qt7plug\qt7plug.dll

    redplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\redplug\redplug.dll

    sctplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\sctplug\sctplug.dll

    sflgaplg.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\sflgaplg\sflgaplg.dll

    sfpaplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\sfpaplug\sfpaplug.dll

    so4compoundplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\so4compoundplug\so4compoundplug.dll

    stl2plg.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\stl2plg\stl2plg.dll

    vduplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\vduplug\vduplug.dll

    wavplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\wavplug\wavplug.dll

    wicplug.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\wicplug\wicplug.dll

    wmfplug4.dll
      version: 21.0.0.315
      path: C:\Program Files\VEGAS\VEGAS Pro 21.0\FileIO Plug-Ins\wmfplug4\wmfplug4.dll

Comments

RogerS wrote on 2/11/2025, 6:25 AM

Could you share the exact type of file you are using? Legacy AVC won't do anything if the files are HEVC. MediaInfo would help us understand it: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

I noticed your dynamic ram preview amount is extremely high. I have the same amount of ram and keep it at 10%. Default is 5%.

For the NVIDIA driver try getting it directly from NVIDIA. The API changed and VEGAS can't access them directly anymore. https://www.nvidia.com/Download/index.aspx?lang=en-us

john-payne9674 wrote on 2/11/2025, 7:58 AM

updated the driver. Here is the file info for the 120 fps file and 60 fps file. The dynamic ram preview is high because that was one of the solutions that was suggested in one of my search results. Thank you!

120 fps:

General
Complete name                            : I:\birds 2024\VIDEO\rth eating robin 120 fps.MP4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (mp42/avc1/CAEP)
File size                                : 10.8 GiB
Duration                                 : 3 min 18 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 469 Mb/s
Frame rate                               : 29.970 FPS
Encoded date                             : 2025-01-17 10:01:09 UTC
Tagged date                              : 2025-01-17 10:01:09 UTC

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L6.1
Format settings                          : 1 Ref Frames
Format settings, CABAC                   : No
Format settings, Reference frames        : 1 frame
Format settings, GOP                     : N=1
Format settings, Slice count             : 8 slices per frame
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 3 min 18 s
Bit rate mode                            : Variable
Bit rate                                 : 469 Mb/s
Width                                    : 3 840 pixels
Height                                   : 2 160 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 1.886
Stream size                              : 10.8 GiB (100%)
Language                                 : English
Encoded date                             : 2025-01-17 10:01:09 UTC
Tagged date                              : 2025-01-17 10:01:09 UTC
Color range                              : Full
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Other
ID                                       : 2
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 3 min 18 s
Bit rate mode                            : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Time code of first frame                 : 00:09:51;21
Time code of last frame                  : 00:13:10;00
Time code, stripped                      : No
Language                                 : English
Encoded date                             : 2025-01-17 10:01:09 UTC
Tagged date                              : 2025-01-17 10:01:09 UTC

60 fps:

General
Complete name                            : I:\birds 2024\VIDEO\canon islands (2).MP4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (mp42/avc1/CAEP)
File size                                : 3.14 GiB
Duration                                 : 29 s 96 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 926 Mb/s
Frame rate                               : 59.940 FPS
Encoded date                             : 2025-01-17 08:09:21 UTC
Tagged date                              : 2025-01-17 08:09:21 UTC

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L6.2
Format settings                          : 1 Ref Frames
Format settings, CABAC                   : No
Format settings, Reference frames        : 1 frame
Format settings, GOP                     : N=1
Format settings, Slice count             : 8 slices per frame
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 29 s 96 ms
Bit rate mode                            : Variable
Bit rate                                 : 925 Mb/s
Width                                    : 3 840 pixels
Height                                   : 2 160 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 1.861
Stream size                              : 3.13 GiB (100%)
Language                                 : English
Encoded date                             : 2025-01-17 08:09:21 UTC
Tagged date                              : 2025-01-17 08:09:21 UTC
Color range                              : Full
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 29 s 77 ms
Bit rate mode                            : Constant
Bit rate                                 : 256 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 899 KiB (0%)
Language                                 : English
Encoded date                             : 2025-01-17 08:09:21 UTC
Tagged date                              : 2025-01-17 08:09:21 UTC

Other
ID                                       : 3
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 29 s 96 ms
Bit rate mode                            : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Time code of first frame                 : 00:01:39;50
Time code of last frame                  : 00:02:08;57
Time code, stripped                      : No
Language                                 : English
Encoded date                             : 2025-01-17 08:09:21 UTC
Tagged date                              : 2025-01-17 08:09:21 UTC

john-payne9674 wrote on 2/11/2025, 9:12 AM

this is what the render looks like

john_dennis wrote on 2/11/2025, 10:59 AM

@john-payne9674 Please upload a short sample file from the Canon R3 of each frame rate to a cloud drive, OneDrive, Dropbox, Google Drive, etc. and share the link:

... so others can diagnose the issue.

john_dennis wrote on 2/11/2025, 11:17 AM

Does your intel i7-14700 processor have an on-die video adapter that you could try for video decoding?

RogerS wrote on 2/11/2025, 8:18 PM

John's suggestion is a good one.

Beyond that, I found VP 21.208 more reliable with various media than 21.315 so went back to it. https://www.vegascreativesoftware.info/us/forum/faq-where-can-i-download-vegas-pro-and-other-vegas-software--104782/

Only downside is that projects created in 315 won't open in 208.

Not sure if this is related by 22.122's release history stated:

Fixed a crash which could occur with some Canon-based files '

So 22 may also work better. I've tested it with a variety of Canon media with my Intel/NVIDIA systems.

RogerS wrote on 2/12/2025, 4:19 AM

Also the dynamic ram preview advice was bad. It won't help with media decoding errors. I'd put it back to 5%.

Gid wrote on 2/12/2025, 11:31 AM

It also wont let me highlight the 60fps clip to render it. I have restarted the computer and it still does it.

@john-payne9674 Right click & drag or double click the event on the timeline to create a range for rendering.

 

Vegas Pro 18 - 22
Vegas Pro/Post 19
Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
NewBlue TotalFX
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, & an Acer 24" monitor.

At the moment my filming is done with a Samsung Galaxy S23 Ultra 5G & a GoPro Hero11 Black

I've been a Joiner/Carpenter for 40yrs, apprentice trained time served, I don't have an apprentice of my own so to share my knowledge I put videos on YouTube.

YouTube videos - https://www.youtube.com/c/Gidjoiner

 

john-payne9674 wrote on 2/12/2025, 11:39 AM

It also wont let me highlight the 60fps clip to render it. I have restarted the computer and it still does it.

@john-payne9674 Right click & drag or double click the event on the timeline to create a range for rendering.

 

thank you! That's weird that now I have to right click instead of left clicking.

Gid wrote on 2/12/2025, 11:47 AM

@john-payne9674 There's a choice in Preferences where you can swap the button choice. When this new change first came out there were problems & ticking this box was a sort of solution but for me it also had problems. They've now fixed those problems (mostly) so as the right click + drag is the new default I'd suggest you get used to the new way, of course you can play with this & make your own choice ... 👍

Vegas Pro 18 - 22
Vegas Pro/Post 19
Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
NewBlue TotalFX
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, & an Acer 24" monitor.

At the moment my filming is done with a Samsung Galaxy S23 Ultra 5G & a GoPro Hero11 Black

I've been a Joiner/Carpenter for 40yrs, apprentice trained time served, I don't have an apprentice of my own so to share my knowledge I put videos on YouTube.

YouTube videos - https://www.youtube.com/c/Gidjoiner