Canon C70 MXF File Crashing Vegas Pro 18

jeremyscottproductions wrote on 3/3/2021, 2:55 PM

Hi All:
Fairly powerful machine that rarely crashes running Vegas 18, newest build. Have done all the normal uninstall/reinstall, updates, drivers, restarting, troubleshooting - however whenever I put MXF files from the Canon C70 on the timeline (4k 400mbps), the program immediately crashes. I've downloaded multiple MXF files from different sources as well in case these files are corrupt or something similar. I've bolded & italicized what I think is the problem in the error report - I just have no idea what do actually do. hahahah :) Thank you in advance if you have any answers! I've also submitted a support ticked but that takes 2-4 days.

i9-9900KF @ 3.6Ghz 8 Core
NVIDIA GeForce RTX 2080Ti

(Note: I get the same results in Vegas 17 Pro)

Below is the error report:

Extra Information
File: C:\Users\jerem\AppData\Local\VEGAS Pro\18.0\fileio_x64.log
File: C:\Users\jerem\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionError.log
File: C:\Users\jerem\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionOutput.xml
File: C:\Users\jerem\AppData\Local\VEGAS Pro\18.0\dx_video_grovel_x64.log
File: C:\Users\jerem\AppData\Local\VEGAS Pro\18.0\svfx_video_grovel_x64.log
File: C:\Users\jerem\AppData\Local\VEGAS Pro\18.0\svfx_Ofx1_1_plugin_x64-'de.magix_StyleTransfer' (0, Multiple Contexts).log
File: C:\Users\jerem\AppData\Local\VEGAS Pro\18.0\svfx_Ofx1_1_plugin_x64-'de.magix_StyleTransfer' (0, Filter).log
File: C:\Users\jerem\AppData\Local\VEGAS Pro\18.0\svfx_Ofx1_1_plugin_x64-'de.magix_Colorization' (1, Multiple Contexts).log
File: C:\Users\jerem\AppData\Local\VEGAS Pro\18.0\svfx_Ofx1_1_plugin_x64-'de.magix_Colorization' (1, Filter).log
File: C:\Users\jerem\AppData\Local\VEGAS Pro\18.0\ocio_x64.log
File: C:\Users\jerem\AppData\Local\VEGAS Pro\18.0\dx_grovel_x64.log
File: C:\Users\jerem\AppData\Local\VEGAS Pro\18.0\vegas_script_x64.log
File: C:\Users\jerem\AppData\Local\VEGAS Pro\18.0\gpu_video_x64.log

Problem Description
Application Name: VEGAS Pro
Application Version: Version 18.0 (Build 434)
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Program Files\VEGAS\VEGAS Pro 18.0\FileIO Plug-Ins\mxfxavc\mc_bc_dec_avc.dll
Fault Address: 0x00007FF820291AA8
Fault Offset: 0x0000000000061AA8

Fault Process Details
Process Path: C:\Program Files\VEGAS\VEGAS Pro 18.0\vegas180.exe
Process Version: Version 18.0 (Build 434)
Process Description: VEGAS Pro

Comments

JN- wrote on 3/3/2021, 6:03 PM

@jeremyscottproductions No expert on this Jeremy. Can you supply a short duration test sample for download? That way at least if it also fails on other users machines we know its not your PC.

If not can you supply mediainfo... https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

RogerS wrote on 3/3/2021, 6:37 PM

I'm happy to test a sample, too

fhu wrote on 3/3/2021, 6:55 PM

@jeremyscottproductions I have a C70 and am currently editing a piece with those footage specs. I'm not having an issue, though I've encountered issues in the past.

I'm not sure what changed tbh, after updating (to build 373) everything seems to be rolling smoothly right now.

jeremyscottproductions wrote on 3/3/2021, 7:35 PM

Thanks everyone! Really appreciate the willingness to help. Here is the link to the clip samples I downloaded: https://www.dropbox.com/sh/a7bjed7z93ft9kh/AABYxEMxe1mgj5xiRLdL2z0fa?dl=0

RogerS wrote on 3/3/2021, 8:11 PM

Can you share a screenshot of your file i/o tab in properties?

jeremyscottproductions wrote on 3/3/2021, 8:32 PM

Can you share a screenshot of your file i/o tab in properties?

Here you go! I'll compare these boxes to my laptop as well which seems to handle these files OK. Thanks!

RogerS wrote on 3/3/2021, 8:53 PM

It crashes my VP 18, too... legacy HEVC decoding is unchecked.

Checked legacy and it loads into the media window but then crashes when placed on timeline. I sent a crash report with a link to this thread.

RogerS wrote on 3/3/2021, 8:58 PM

Can you share a screenshot of your file i/o tab in properties?

Here you go! I'll compare these boxes to my laptop as well which seems to handle these files OK. Thanks!

In general it's better to stick with defaults in VP 18. Legacy AVC means no decoding with your GPU, for example and no 10-bit formats. Not sure it will help in this case, however.

jeremyscottproductions wrote on 3/3/2021, 9:12 PM

As a side note - it crashes exactly the same in Vegas 17 as well , and here is that same message hiding in the error code when it crashes in 17.... same as 18, that plugin file...:

Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\mxfxavc\mc_bc_dec_avc.dll
Fault Address: 0x00007FFB9B441AA8
Fault Offset: 0x0000000000061AA8

john_dennis wrote on 3/3/2021, 10:46 PM

A014C264_20101637_CANON failed with these error details:

Extra Information
   File:                C:\Users\John\AppData\Local\VEGAS Pro\18.0\fileio_x64.log
   File:                C:\Users\John\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionError.log
   File:                C:\Users\John\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionOutput.xml
   File:                C:\Users\John\AppData\Local\VEGAS Pro\18.0\dx_video_grovel_x64.log
   File:                C:\Users\John\AppData\Local\VEGAS Pro\18.0\svfx_video_grovel_x64.log
   File:                C:\Users\John\AppData\Local\VEGAS Pro\18.0\svfx_Ofx1_1_plugin_x64-'de.magix_StyleTransfer' (0, Multiple Contexts).log
   File:                C:\Users\John\AppData\Local\VEGAS Pro\18.0\svfx_Ofx1_1_plugin_x64-'de.magix_StyleTransfer' (0, Filter).log
   File:                C:\Users\John\AppData\Local\VEGAS Pro\18.0\svfx_Ofx1_1_plugin_x64-'de.magix_Colorization' (1, Multiple Contexts).log
   File:                C:\Users\John\AppData\Local\VEGAS Pro\18.0\svfx_Ofx1_1_plugin_x64-'de.magix_Colorization' (1, Filter).log
   File:                C:\Users\John\AppData\Local\VEGAS Pro\18.0\ocio_x64.log
   File:                C:\Users\John\AppData\Local\VEGAS Pro\18.0\dx_grovel_x64.log
   File:                C:\Users\John\AppData\Local\VEGAS Pro\18.0\vegas_script_x64.log
   File:                C:\Users\John\AppData\Local\VEGAS Pro\18.0\gpu_video_x64.log

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 18.0 (Build 434)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\VEGAS\VEGAS Pro 18.0\FileIO Plug-Ins\mxfxavc\mc_bc_dec_avc.dll
   Fault Address:       0x00007FFC60261AA8
   Fault Offset:        0x0000000000061AA8

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 18.0\vegas180.exe
   Process Version:     Version 18.0 (Build 434)
   Process Description: VEGAS Pro
   Process Image Date:  2021-01-16 (Sat Jan 16) 01:48:44

A018C276_201017A8_CANON is OK

A018C279_201017SR_CANON is OK

A019C347_20101791_CANON is OK

A019C375_201017EA_CANON failed with this error detail:

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 18.0 (Build 434)
   Problem:             Unmanaged Exception (0x80000001)
   Fault Module:        C:\Program Files\VEGAS\VEGAS Pro 18.0\FileIO Plug-Ins\mxfxavc\mc_bc_dec_avc.dll
   Fault Address:       0x00007FFC60E11AA8
   Fault Offset:        0x0000000000061AA8

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 18.0\vegas180.exe
   Process Version:     Version 18.0 (Build 434)
   Process Description: VEGAS Pro
   Process Image Date:  2021-01-16 (Sat Jan 16) 01:48:44

A020C430_201017O7_CANON failed with these details:

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 18.0 (Build 434)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\VEGAS\VEGAS Pro 18.0\FileIO Plug-Ins\mxfxavc\mc_bc_dec_avc.dll
   Fault Address:       0x00007FFC60E11AA8
   Fault Offset:        0x0000000000061AA8

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 18.0\vegas180.exe
   Process Version:     Version 18.0 (Build 434)
   Process Description: VEGAS Pro
   Process Image Date:  2021-01-16 (Sat Jan 16) 01:48:44

RogerS wrote on 3/3/2021, 11:51 PM

@jeremyscottproductions Are these files all the same? If there are format differences can you describe them? I only downloaded one (A014C264_20101637_CANON.MXF) assuming it was a representative of all.

Update: tried A018C276 and it works. It doesn't use hardware decoding.

JN- wrote on 3/4/2021, 4:24 AM

@jeremyscottproductions Back, time zones, where would we be without them!

I tested on my laptop, see my signature.

Three of the files caused crashes, three played fine. I took one of the problem files "A014C264_20101637_CANON.MXF" and re-wrapped to .mxf, it still crashed VP18.

I took the three Failed files and converted, using ffmpeg, to .avi lossless 422 10 bit, VP loaded and played aok. Levels then look better, but probably not what you want, also very large files.

Failed, crashed VP.
A014C264_20101637_CANON.MXF
A019C375_201017EA_CANON.MXF
A020C430_201017O7_CANON.MXF

OK
A018C276_201017A8_CANON.MXF
A018C279_201017SR_CANON.MXF
A019C347_20101791_CANON.MXF

I then converted (Converted video, copied audio) the "Failed" clips to Prores 422 HQ, they loaded and played fine in VP. Again, given the source are log, this would only be of use if you have no other options, i.e. some other NLE to load the problem clips.

jeremyscottproductions wrote on 3/4/2021, 7:25 AM

Hey All - This is exactly where I got the source files:

It seems everyone's error message contains this error message:

Fault Module: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\mxfxavc\mc_bc_dec_avc.dll

I wanted to update as well - late last night I downloaded some other C70 files from difference sites/sources that I could find via google search, and some crashed it and some did not. (As evidenced above.) My guess is that some codecs play nice with Vegas and some do not - however the posters weren't extremely detailed when posting the exact specs of their uploaded files.

I have a similar issues on my current camera EOSR - when I use "ALL-I" codecs they don't display well at all (mostly black and just random frames flash up during playback), rather than the IPB codecs which work beautifully.

I also want to say THANK YOU to everyone in this community! I'm blown away by how helpful everyone is being - much appreciated!! :)

It was also asked that I post the properties of the video file within Vegas - this shows most of the file data but not all:

General
Name: A014C264_20101637_CANON.MXF
Folder: C:\Users\jerem\Downloads
Type: Sony XAVC Long MXF
Size: 691.52 MB (708,119,088 bytes)
Created: Thursday, February 25, 2021, 8:50:52 PM
Modified: Thursday, February 25, 2021, 8:55:43 PM
Accessed: Thursday, March 4, 2021, 8:22:51 AM
Attributes: Archive

Streams
Video: 00:00:38.400, 25.000 fps progressive, 4096x2160x32, XAVC Long
Audio: 00:00:38.400, 48,000 Hz, 24 Bit, 4 Channels, Linear PCM

Other metadata
Regions/markers: no
Command markers: no
UMID: 060a2b340101010501010d43-13-000000-8a85c595389105800000853079900025
Source UMID: 060a2b340101010501010d43-13-000000-8a85c594389105800000853079900025

Media manager
Media tags: no

Plug-In
Name: mxfxavc.dll
Folder: C:\Program Files\VEGAS\VEGAS Pro 18.0\FileIO Plug-Ins\mxfxavc
Format: Sony XAVC / XAVC S
Version: Version 3.0 (Build 14)
Company: MAGIX Computer Products Intl. Co.

Art-Varga wrote on 3/7/2021, 11:27 AM

Having the same issue with with my C70 files in either V18 or V16. For me it seems to be only the clips recorded in Long GOP. The Intra Frame clips are ok. I found a comment from a user on another site suggesting that Canon and Sony may have different interpretation of LGOP.

RogerS wrote on 3/7/2021, 7:44 PM

Art, can you post MediaInfo for the clips that cause problems?

Art-Varga wrote on 3/7/2021, 9:31 PM

Here's the MediaInfo for one that crashes immediately when adding to timeline

General
Complete name                            : G:\PROJECTS\Soda Bread Commercial\A011C106_210307OQ_CANON_01.MXF
Format                                   : MXF
Format version                           : 1.3
Format profile                           : OP-1a
Format settings                          : Closed / Complete
File size                                : 446 MiB
Duration                                 : 14 s 515 ms
Overall bit rate                         : 258 Mb/s
Encoded date                             : 2021-03-07 11:52:23.000
Writing application                      : CANON EOS C70 1.00

Video
ID                                       : 2
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High 4:2:2@L5.2
Format settings                          : 2 Ref Frames
Format settings, CABAC                   : No
Format settings, Reference frames        : 2 frames
Format settings, wrapping mode           : Frame
Codec ID                                 : 0D01030102106001-0401020201316001
Duration                                 : 14 s 515 ms
Bit rate                                 : 253 Mb/s
Maximum bit rate                         : 250 Mb/s
Width                                    : 4 096 pixels
Height                                   : 2 160 pixels
Display aspect ratio                     : 1.896
Frame rate                               : 59.940 (60000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:2
Bit depth                                : 10 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.478
Stream size                              : 438 MiB (98%)
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio #1
ID                                       : 3
Format                                   : PCM
Format settings                          : Little
Format settings, wrapping mode           : Frame (AES)
Codec ID                                 : 0D01030102060300
Duration                                 : 14 s 515 ms
Bit rate mode                            : Constant
Bit rate                                 : 1 152 kb/s
Channel(s)                               : 1 channel
Sampling rate                            : 48.0 kHz
Frame rate                               : 59.940 FPS (800.8 SPF)
Bit depth                                : 24 bits
Stream size                              : 1.99 MiB (0%)
Locked                                   : Yes

Art-Varga wrote on 3/9/2021, 10:19 AM

Just heard from Magix support who said to make sure frame rate of clip matches project frame rate. I tested with a clip that previously crashed and it added to timeline without crashing. So on projects with clips that have more than one frame rate I would have to make sure that any LGOP clips dictate the frame rate. Seems confining to me.