Constant Crashing - Movie Studio Platinum 17

aggiezg05 wrote on 10/26/2020, 11:32 AM

I am constantly having crashing issues with Movie Studio Platinum 17. I get the same error message every time. I've tried replacing the problem file (nvopencl64.dll) and I've uninstalled and re-installed the latest NVIDIA Studio driver. This program just does not do well on my PC.

Error Message:

Extra Information
File: C:\Users\zg66\AppData\Local\Movie Studio Platinum\17.0\dx_video_grovel_x64.log
File: C:\Users\zg66\AppData\Local\Movie Studio Platinum\17.0\svfx_video_grovel_x64.log
File: C:\Users\zg66\AppData\Local\Movie Studio Platinum\17.0\ocio_x64.log
File: C:\Users\zg66\AppData\Local\Movie Studio Platinum\17.0\dx_grovel_x64.log
File: C:\Users\zg66\AppData\Local\Movie Studio Platinum\17.0\gpu_video_x64.log
File: C:\Users\zg66\Documents\Movie Studio 17.0 Platinum Projects\Monica Disney Feb 2020\Epcot 2.vf

Problem Description
Application Name: Movie Studio Platinum
Application Version: Version 17.0 (Build 179)
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdsi.inf_amd64_b825af942f91f2f6\nvopencl64.dll
Fault Address: 0x00007FFE0B8A4C21
Fault Offset: 0x00000000000F4C21

Fault Process Details
Process Path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
Process Version: Version 17.0 (Build 179)
Process Description: Movie Studio Platinum
Process Image Date: 2020-09-03 (Thu Sep 03) 06:15:18

My PC is:

OS Name   Microsoft Windows 10 Pro
Version   10.0.19041 Build 19041
Other OS Description    Not Available
OS Manufacturer   Microsoft Corporation
System Manufacturer   MSI
System Model   MS-7998
System Type   x64-based PC
System SKU   Default string
Processor   Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz, 4008 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date   American Megatrends Inc. 1.70, 7/27/2016
SMBIOS Version   3.0
Embedded Controller Version   255.255
BIOS Mode   UEFI
BaseBoard Manufacturer   MSI
BaseBoard Product   Z170A SLI PLUS (MS-7998)
BaseBoard Version   1.0
Platform Role   Desktop
Secure Boot State   Off
PCR7 Configuration   Binding Not Possible
Windows Directory   C:\WINDOWS
System Directory   C:\WINDOWS\system32
Boot Device   \Device\HarddiskVolume3
Locale   United States
Hardware Abstraction Layer   Version = "10.0.19041.488"
Time Zone   Central Daylight Time
Installed Physical Memory (RAM)   16.0 GB
Total Physical Memory   16.0 GB
Available Physical Memory   8.13 GB
Total Virtual Memory   17.1 GB
Available Virtual Memory   5.02 GB
Page File Space   1.13 GB
Page File   C:\pagefile.sys
Kernel DMA Protection   Off
Virtualization-based security   Not enabled
Device Encryption Support   Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions   Yes
Hyper-V - Second Level Address Translation Extensions   Yes
Hyper-V - Virtualization Enabled in Firmware   Yes
Hyper-V - Data Execution Protection   Yes

NVIDIA System Information report created on: 10/26/2020 11:31:25
System name: ZACHARY-PC2017

[Display]
Operating System:   Windows 10 Pro, 64-bit
DirectX version:   12.0
GPU processor:       GeForce GTX 1060 6GB
Driver version:       456.71
Driver Type:       DCH
Direct3D API version:   12
Direct3D feature level:   12_1
CUDA Cores:       1280
Core clock:       1544 MHz
Memory data rate:   8.01 Gbps
Memory interface:   192-bit
Memory bandwidth:   192.19 GB/s
Total available graphics memory:   14317 MB
Dedicated video memory:   6144 MB GDDR5
System video memory:   0 MB
Shared system memory:   8173 MB
Video BIOS version:   86.06.0E.00.A7
IRQ:           Not used
Bus:           PCI Express x16 Gen3
Device Id:       10DE 1C03 8C941462
Part Number:       G410 0030

[Components]

nvui.dll       8.17.14.5671       NVIDIA User Experience Driver Component
nvxdplcy.dll       8.17.14.5671       NVIDIA User Experience Driver Component
nvxdbat.dll       8.17.14.5671       NVIDIA User Experience Driver Component
nvxdapix.dll       8.17.14.5671       NVIDIA User Experience Driver Component
NVCPL.DLL       8.17.14.5671       NVIDIA User Experience Driver Component
nvCplUIR.dll       8.1.940.0       NVIDIA Control Panel
nvCplUI.exe       8.1.940.0       NVIDIA Control Panel
nvWSSR.dll       27.21.14.5671       NVIDIA Workstation Server
nvWSS.dll       27.21.14.5671       NVIDIA Workstation Server
nvViTvSR.dll       27.21.14.5671       NVIDIA Video Server
nvViTvS.dll       27.21.14.5671       NVIDIA Video Server
nvLicensingS.dll       6.14.14.5671       NVIDIA Licensing Server
nvDevToolSR.dll       27.21.14.5671       NVIDIA Licensing Server
nvDevToolS.dll       27.21.14.5671       NVIDIA 3D Settings Server
nvDispSR.dll       27.21.14.5671       NVIDIA Display Server
nvDispS.dll       27.21.14.5671       NVIDIA Display Server
PhysX       09.19.0218       NVIDIA PhysX
NVCUDA64.DLL       27.21.14.5671       NVIDIA CUDA 11.1.96 driver
nvGameSR.dll       27.21.14.5671       NVIDIA 3D Settings Server
nvGameS.dll       27.21.14.5671       NVIDIA 3D Settings Server

Comments

j-v wrote on 10/26/2020, 11:54 AM

When is it crashing?
Did you tried this resetting of the program following this exactly? https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/
What is the MediaInfo your sourcefiles, follow this how to provide: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/
What are your projectproperties?

aggiezg05 wrote on 10/26/2020, 12:27 PM

ok I reset the default settings. Project properties are 1920x1080, 59.40 Double NTSC, Best Full-Resolution, Blend fields deinterlace.

Mediainfo from one of my sourcefiles:

General
Complete name : L:\February FAM 2020\Epcot\Norway\GH010188.MP4
Format : MPEG-4
Format profile : Base Media / Version 1
Codec ID : mp41 (mp41)
File size : 2.63 GiB
Duration : 8 min 20 s
Overall bit rate mode : Variable
Overall bit rate : 45.2 Mb/s
Encoded date : UTC 2020-02-05 11:43:16
Tagged date : UTC 2020-02-05 11:43:16
xyz : +28.3705-081.5470/

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.2
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 2 frames
Format settings, GOP : M=1, N=30
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 8 min 19 s
Bit rate mode : Variable
Bit rate : 45.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.362
Stream size : 2.62 GiB (99%)
Title : GoPro AVC
Language : English
Encoded date : UTC 2020-02-05 11:43:16
Tagged date : UTC 2020-02-05 11:43:16
Color range : Limited
colour_range_Original : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 8 min 19 s
Bit rate mode : Constant
Bit rate : 192 kb/s
Nominal bit rate : 48.0 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 11.3 MiB (0%)
Title : GoPro AAC
Language : English
Encoded date : UTC 2020-02-05 11:43:16
Tagged date : UTC 2020-02-05 11:43:16

Other #1
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 8 min 19 s
Bit rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Time code of first frame : 11:54:28:56
Time code, striped : Yes
Title : GoPro TCD
Language : English
Encoded date : UTC 2020-02-05 11:43:16
Tagged date : UTC 2020-02-05 11:43:16

Other #2
Type : meta
Duration : 8 min 20 s
Bit rate mode : Variable

Other #3
Type : meta
Bit rate mode : Variable
mdhd_Duration : 499616

j-v wrote on 10/26/2020, 1:19 PM

And my first question about what you are doing when it crashes?
Is L an onboard location?
BTW. Which GOPro was used?

aggiezg05 wrote on 10/26/2020, 1:42 PM

I can be pretty much doing anything when it crashes. It happens in multiple projects with multiple different source files. Some are from phones, some are from GoPros (Hero Black 7 and a Hero Black 8). It really doesn't seem to matter. It's just random and very sporadic. I have to save my work after I do everything because I don't know when it's going to happen.

Also, L is a USB-C SteadyState Drive. However, as I mentioned it occurs from files that are onboard as well.

j-v wrote on 10/26/2020, 2:01 PM

Sorry than I cannot help you further, other than for instant saving your project use this option.

aggiezg05 wrote on 12/1/2020, 9:00 AM

I'm still getting constant crashing. I have multiple dll files now causing it.

Problem Description
Application Name: Movie Studio Platinum
Application Version: Version 17.0 (Build 204)
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\WINDOWS\SYSTEM32\ntdll.dll
Fault Address: 0x00007FF9B99F5E16
Fault Offset: 0x0000000000045E16

Fault Process Details
Process Path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
Process Version: Version 17.0 (Build 204)
Process Description: Movie Studio Platinum
Process Image Date: 2020-10-27 (Tue Oct 27) 05:28:08