Constant Crashing - Movie Studio Platinum 17

aggiezg05 wrote on 10/26/2020, 11:32 AM

I am constantly having crashing issues with Movie Studio Platinum 17. I get the same error message every time. I've tried replacing the problem file (nvopencl64.dll) and I've uninstalled and re-installed the latest NVIDIA Studio driver. This program just does not do well on my PC.

Error Message:

Extra Information
   File:                C:\Users\zg66\AppData\Local\Movie Studio Platinum\17.0\dx_video_grovel_x64.log
   File:                C:\Users\zg66\AppData\Local\Movie Studio Platinum\17.0\svfx_video_grovel_x64.log
   File:                C:\Users\zg66\AppData\Local\Movie Studio Platinum\17.0\ocio_x64.log
   File:                C:\Users\zg66\AppData\Local\Movie Studio Platinum\17.0\dx_grovel_x64.log
   File:                C:\Users\zg66\AppData\Local\Movie Studio Platinum\17.0\gpu_video_x64.log
   File:                C:\Users\zg66\Documents\Movie Studio 17.0 Platinum Projects\Monica Disney Feb 2020\Epcot 2.vf

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 17.0 (Build 179)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\nvmdsi.inf_amd64_b825af942f91f2f6\nvopencl64.dll
   Fault Address:       0x00007FFE0B8A4C21
   Fault Offset:        0x00000000000F4C21

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Process Version:     Version 17.0 (Build 179)
   Process Description: Movie Studio Platinum
   Process Image Date:  2020-09-03 (Thu Sep 03) 06:15:18

My PC is:

OS Name    Microsoft Windows 10 Pro
Version    10.0.19041 Build 19041
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Manufacturer    MSI
System Model    MS-7998
System Type    x64-based PC
System SKU    Default string
Processor    Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz, 4008 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date    American Megatrends Inc. 1.70, 7/27/2016
SMBIOS Version    3.0
Embedded Controller Version    255.255
BIOS Mode    UEFI
BaseBoard Manufacturer    MSI
BaseBoard Product    Z170A SLI PLUS (MS-7998)
BaseBoard Version    1.0
Platform Role    Desktop
Secure Boot State    Off
PCR7 Configuration    Binding Not Possible
Windows Directory    C:\WINDOWS
System Directory    C:\WINDOWS\system32
Boot Device    \Device\HarddiskVolume3
Locale    United States
Hardware Abstraction Layer    Version = "10.0.19041.488"
Time Zone    Central Daylight Time
Installed Physical Memory (RAM)    16.0 GB
Total Physical Memory    16.0 GB
Available Physical Memory    8.13 GB
Total Virtual Memory    17.1 GB
Available Virtual Memory    5.02 GB
Page File Space    1.13 GB
Page File    C:\pagefile.sys
Kernel DMA Protection    Off
Virtualization-based security    Not enabled
Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    Yes
Hyper-V - Data Execution Protection    Yes

NVIDIA System Information report created on: 10/26/2020 11:31:25
System name: ZACHARY-PC2017

[Display]
Operating System:    Windows 10 Pro, 64-bit
DirectX version:    12.0 
GPU processor:        GeForce GTX 1060 6GB
Driver version:        456.71
Driver Type:        DCH
Direct3D API version:    12
Direct3D feature level:    12_1
CUDA Cores:        1280 
Core clock:        1544 MHz 
Memory data rate:    8.01 Gbps
Memory interface:    192-bit 
Memory bandwidth:    192.19 GB/s
Total available graphics memory:    14317 MB
Dedicated video memory:    6144 MB GDDR5
System video memory:    0 MB
Shared system memory:    8173 MB
Video BIOS version:    86.06.0E.00.A7
IRQ:            Not used
Bus:            PCI Express x16 Gen3
Device Id:        10DE 1C03 8C941462
Part Number:        G410 0030

[Components]

nvui.dll        8.17.14.5671        NVIDIA User Experience Driver Component
nvxdplcy.dll        8.17.14.5671        NVIDIA User Experience Driver Component
nvxdbat.dll        8.17.14.5671        NVIDIA User Experience Driver Component
nvxdapix.dll        8.17.14.5671        NVIDIA User Experience Driver Component
NVCPL.DLL        8.17.14.5671        NVIDIA User Experience Driver Component
nvCplUIR.dll        8.1.940.0        NVIDIA Control Panel
nvCplUI.exe        8.1.940.0        NVIDIA Control Panel
nvWSSR.dll        27.21.14.5671        NVIDIA Workstation Server
nvWSS.dll        27.21.14.5671        NVIDIA Workstation Server
nvViTvSR.dll        27.21.14.5671        NVIDIA Video Server
nvViTvS.dll        27.21.14.5671        NVIDIA Video Server
nvLicensingS.dll        6.14.14.5671        NVIDIA Licensing Server
nvDevToolSR.dll        27.21.14.5671        NVIDIA Licensing Server
nvDevToolS.dll        27.21.14.5671        NVIDIA 3D Settings Server
nvDispSR.dll        27.21.14.5671        NVIDIA Display Server
nvDispS.dll        27.21.14.5671        NVIDIA Display Server
PhysX        09.19.0218        NVIDIA PhysX
NVCUDA64.DLL        27.21.14.5671        NVIDIA CUDA 11.1.96 driver
nvGameSR.dll        27.21.14.5671        NVIDIA 3D Settings Server
nvGameS.dll        27.21.14.5671        NVIDIA 3D Settings Server
 

Comments

j-v wrote on 10/26/2020, 11:54 AM

When is it crashing?
Did you tried this resetting of the program following this exactly?  https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/
What is the MediaInfo your sourcefiles, follow this how to provide: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/
What are your projectproperties?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 23H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
551.61 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2127
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 551.61 and Intel UHD Graphics 630 with driver 31.0.101.2127
Vegas software: VP 10 to 21 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

aggiezg05 wrote on 10/26/2020, 12:27 PM

ok I reset the default settings. Project properties are 1920x1080, 59.40 Double NTSC, Best Full-Resolution, Blend fields deinterlace.

Mediainfo from one of my sourcefiles:

General
Complete name                            : L:\February FAM 2020\Epcot\Norway\GH010188.MP4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 1
Codec ID                                 : mp41 (mp41)
File size                                : 2.63 GiB
Duration                                 : 8 min 20 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 45.2 Mb/s
Encoded date                             : UTC 2020-02-05 11:43:16
Tagged date                              : UTC 2020-02-05 11:43:16
xyz                                      : +28.3705-081.5470/

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=1, N=30
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 8 min 19 s
Bit rate mode                            : Variable
Bit rate                                 : 45.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.362
Stream size                              : 2.62 GiB (99%)
Title                                    : GoPro AVC  
Language                                 : English
Encoded date                             : UTC 2020-02-05 11:43:16
Tagged date                              : UTC 2020-02-05 11:43:16
Color range                              : Limited
colour_range_Original                    : Full
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 8 min 19 s
Bit rate mode                            : Constant
Bit rate                                 : 192 kb/s
Nominal bit rate                         : 48.0 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 11.3 MiB (0%)
Title                                    : GoPro AAC  
Language                                 : English
Encoded date                             : UTC 2020-02-05 11:43:16
Tagged date                              : UTC 2020-02-05 11:43:16

Other #1
ID                                       : 3
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 8 min 19 s
Bit rate mode                            : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Time code of first frame                 : 11:54:28:56
Time code, striped                       : Yes
Title                                    : GoPro TCD  
Language                                 : English
Encoded date                             : UTC 2020-02-05 11:43:16
Tagged date                              : UTC 2020-02-05 11:43:16

Other #2
Type                                     : meta
Duration                                 : 8 min 20 s
Bit rate mode                            : Variable

Other #3
Type                                     : meta
Bit rate mode                            : Variable
mdhd_Duration                            : 499616

j-v wrote on 10/26/2020, 1:19 PM

And my first question about what you are doing when it crashes?
Is L an onboard location?
BTW. Which GOPro was used?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 23H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
551.61 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2127
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 551.61 and Intel UHD Graphics 630 with driver 31.0.101.2127
Vegas software: VP 10 to 21 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

aggiezg05 wrote on 10/26/2020, 1:42 PM

I can be pretty much doing anything when it crashes. It happens in multiple projects with multiple different source files. Some are from phones, some are from GoPros (Hero Black 7 and a Hero Black 8). It really doesn't seem to matter. It's just random and very sporadic. I have to save my work after I do everything because I don't know when it's going to happen.

Also, L is a USB-C SteadyState Drive. However, as I mentioned it occurs from files that are onboard as well.

j-v wrote on 10/26/2020, 2:01 PM

Sorry than I cannot help you further, other than for instant saving your project use this option.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 23H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
551.61 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2127
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 551.61 and Intel UHD Graphics 630 with driver 31.0.101.2127
Vegas software: VP 10 to 21 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

aggiezg05 wrote on 12/1/2020, 9:00 AM

I'm still getting constant crashing. I have multiple dll files now causing it.

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 17.0 (Build 204)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\SYSTEM32\ntdll.dll
   Fault Address:       0x00007FF9B99F5E16
   Fault Offset:        0x0000000000045E16

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Process Version:     Version 17.0 (Build 204)
   Process Description: Movie Studio Platinum
   Process Image Date:  2020-10-27 (Tue Oct 27) 05:28:08