Crash after about 3 minutes of editing "nvopencl64.dll" error

joseph-desaavedra wrote on 8/9/2019, 8:10 AM

Hangs and crashes after about 3 minutes of editing, done all the check lists updated and back dates drivers, everything and still this same error I sent off to tech support. No one responds and tech support does not exist. is this a working software or a scam? I just want it to work and have run out of options. I have used all versions 14 through 17 and it only got worse as the software matured. Help!

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 17.0 (Build 284)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_bc5f9e8455cb216b\nvopencl64.dll
   Fault Address:       0x00007FFD24E73E94
   Fault Offset:        0x0000000000243E94

Fault Process Details
   Process Path:        D:\programs\vegas\vegas170.exe
   Process Version:     Version 17.0 (Build 284)
   Process Description: VEGAS Pro
   Process Image Date: 2019-07-30 (Tue Jul 30) 10:16:54

Extra Information
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\fileio_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\dx_video_grovel_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\svfx_video_grovel_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\ocio_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\dx_grovel_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\gpu_video_x64.log
   File:                E:\sonic-Philly Cheesesteak\data\sonic philly cheese-01.veg

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 17.0 (Build 284)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvopencl64.dll
   Fault Address:       0x00007FFEF19B3CE4
   Fault Offset:        0x0000000000243CE4

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 17.0\vegas170.exe
   Process Version:     Version 17.0 (Build 284)
   Process Description: VEGAS Pro
   Process Image Date: 2019-07-30 (Tue Jul 30) 10:16:54

amd 950x CPU
32 gig of ram
Nvidea Gforce GTX 1660 TI 6 gig ram
Gigabyte x399 extreem

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Comments

Kinvermark wrote on 9/4/2019, 1:42 PM

@joseph-desaavedra

So, presumably you can now point to a single media file and say - that file (type?) causes a crash. Great! Post MEDIAINFO of that file as soon as you are able. Are other media types causing a crash or just all files of that type?

Also, is your system overclocked?

joseph-desaavedra wrote on 9/4/2019, 3:00 PM

1:no system not overclocked at all, everything pretty much default

2: all video files are AVC..no individual file seems at fault, the only way the system did not crash was with all video tracks removed. removing one at time had no effect. will have the metadata in a few

joseph-desaavedra wrote on 9/4/2019, 3:04 PM

General
Complete name                            : E:\Checkers-Cheese Loaded Burger\cam1\cam1-002.MP4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (mp42/avc1/CAEP)
File size                                : 3.99 GiB
Duration                                 : 16 min 29 s
Overall bit rate                         : 34.7 Mb/s
Performer                                :         
Encoded date                             : UTC 2019-09-03 10:49:17
Tagged date                              : UTC 2019-09-03 10:49:17
Copyright                                :         Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=3, N=30
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 16 min 29 s
Bit rate                                 : 34.5 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.278
Stream size                              : 3.98 GiB (100%)
Language                                 : English
Encoded date                             : UTC 2019-09-03 10:49:17
Tagged date                              : UTC 2019-09-03 10:49:17
Color range                              : Full
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcCAudio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 16 min 29 s
Bit rate mode                            : Constant
Bit rate                                 : 128 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 15.0 MiB (0%)
Language                                 : English
Encoded date                             : UTC 2019-09-03 10:49:17
Tagged date                              : UTC 2019-09-03 10:49:17

joseph-desaavedra wrote on 9/4/2019, 3:05 PM

General
Complete name                            : E:\Checkers-Cheese Loaded Burger\cam1\cam1-001.MP4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (mp42/avc1/CAEP)
File size                                : 3.86 GiB
Duration                                 : 15 min 56 s
Overall bit rate                         : 34.7 Mb/s
Performer                                :
Encoded date                             : UTC 2019-09-03 09:52:20
Tagged date                              : UTC 2019-09-03 09:52:20
Copyright                                :

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=3, N=30
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 15 min 56 s
Bit rate                                 : 34.6 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.278
Stream size                              : 3.85 GiB (100%)
Language                                 : English
Encoded date                             : UTC 2019-09-03 09:52:20
Tagged date                              : UTC 2019-09-03 09:52:20
Color range                              : Full
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 15 min 56 s
Bit rate mode                            : Constant
Bit rate                                 : 128 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 14.5 MiB (0%)
Language                                 : English
Encoded date                             : UTC 2019-09-03 09:52:20
Tagged date                              : UTC 2019-09-03 09:52:20

Sylk wrote on 9/4/2019, 4:07 PM

@joseph-desaavedra

Would it be possible to you to post a short sample of file? I (we) can try to reproduce issue on my(our) system (mine is older of your).

Is it your power managment set to shutdown your "E" Drive after some minutes? Or is it an external drive?

Kinvermark wrote on 9/4/2019, 4:13 PM

So, to summarize....

1) Threadripper CPU with AMD Vega 64 installed.

2) Vegas 17 crashes when you add mp4 1920x1080 media from Canon camera. Vegas 16 works fine.

3) Media drives are local, not networked.

Please confirm. Post sample problem file if possible.

joseph-desaavedra wrote on 9/4/2019, 4:17 PM

Power management has all drives powered up all the time and the computer is not allowed to go to sleep.

I have some shorter clips from this video, how would you like me to send? I can have you ftp directly from my machine if you would like or what ever is easy for you..If you are familiar with ftp I can give you IP login and pass otherwise let me know.

On another note probably going to upgrade the video card from 1660TI to a 208o TI to get a little better playback during edit..but that is nether here nor there.

Kinvermark wrote on 9/4/2019, 4:21 PM

You didn't confirm my points. Please confirm. You can use dropbox and upload a link.

joseph-desaavedra wrote on 9/4/2019, 4:22 PM

1: Thread Ripper.. Vega 64 went back to Amazon today as it proved it was not an AMD vs NVIDIA thing in my mind.. I have a 1660 TI Gigabytes version

2: Crashes after adding and editing about 1 to 2 minutes of video. 16 is a ton better but will still crash at times, I have been known to do two videos with out a crash, seems related to having text overlay video tracks, the more tracks the less stable

3: there are no networked drives at all, I have 3 NVME drives and an 8TB mechanical drive and a couple docking stations usually powered down.

4: where to post sample. and you want source video right?

Joe d

joseph-desaavedra wrote on 9/4/2019, 4:24 PM

okay working on getting the media file give me a few

joseph-desaavedra wrote on 9/4/2019, 4:32 PM

setting up drop box now

joseph-desaavedra wrote on 9/4/2019, 4:34 PM

who should I share the drop box file too?

If you wan to see the finished product to so you can see what I am adding an doing to it, here is the link

Kinvermark wrote on 9/4/2019, 4:37 PM

OK. Not ideal as you are reverting back before we have a chance to help; but it is what it is...

Do you have problems with ALL media or just this type?

Post your project settings too.

PS Don't need to share to anyone particular; just post a link. My Vegas 17 trial just expired so I will now have to test on 16. Perhaps whydat or others can conform vegas 17 behavior.

joseph-desaavedra wrote on 9/4/2019, 4:51 PM

All my media is AVC..it does not seem to matter..If I could isolate it to one media source , then I would have a clue as to why VP is unstable for me.

whats the best way to capture my project settings? they are all default except 60fps, disable re sampling, full resolution rendering is set to best. Source media is recorded at 60fps.

https://www.dropbox.com/s/k6hrce55bqty0tg/cam3-002.MP4?dl=0

Kinvermark wrote on 9/4/2019, 4:53 PM

Just a screen shot of the project settings box.

joseph-desaavedra wrote on 9/4/2019, 5:05 PM

working remotely trying to make it happen.

Kinvermark wrote on 9/4/2019, 5:08 PM

Looped it / cut it / fades / transitions / text... ran for about 5 minutes. No crashes in V16. No problems. Plays fine.

I have to go out now, hopefully someone can test in Vegas 17 soon.

Marco. wrote on 9/4/2019, 5:13 PM

@joseph-desaavedra
Ever tried installing Vegas Pro 7 on your C:\ partition instead of on D:\?

joseph-desaavedra wrote on 9/4/2019, 5:31 PM

@joseph-desaavedra
Ever tried installing Vegas Pro 7 on your C:\ partition instead of on D:\?

Thanks for your helpful comment, I think it is almost fixed now thanks to you. It IS on c drive. A little lame that VP requires that but, but my faith in this platform is on a backslide although I continue to try. If you would have read this thread you would know the answer, I am here to try to make this work. so far I have gotten no where, Tech support email has proven to be a waste of time. the only credible suggestions and help have only come from here outside of not so subtle attempted to provoke and flame.

j-v wrote on 9/4/2019, 5:47 PM

No problems with your file in VP17 after made some simple edits, look

joseph-desaavedra wrote on 9/4/2019, 5:52 PM

well must be somewhere in the hardware

joseph-desaavedra wrote on 9/4/2019, 5:53 PM

not closer to fixing but thanks for taking the time. I did not really think it was the media that I use, it is somewhere at driver level. or my different config

Sylk wrote on 9/4/2019, 6:17 PM

working remotely trying to make it happen.

I've same Vegas build of your, so to this point it's faith, but zoom in, zoom out, crop, rotate, cut, fade, transition, mix, effect, text, renamed... no problem, perfectly stable.

All of that with numbered thumbnails, forced resampling, 2x frequencie, and so on...

Sylk wrote on 9/4/2019, 6:32 PM

Fault Process Details
   Process Path:        D:\programs\vegas\vegas170.exe
   Process Version:     Version 17.0 (Build 284)
   Process Description: VEGAS Pro
   Process Image Date: 2019-07-30 (Tue Jul 30) 10:16:54
Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 17.0\vegas170.exe
   Process Version:     Version 17.0 (Build 284)
   Process Description: VEGAS Pro
   Process Image Date: 2019-07-30 (Tue Jul 30) 10:16:54

What is this vegas170.exe from D drive ?

Do you have 2 Vegas 17 installed?? an old previous not or badly uninstalled from your D drive?

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