Crash after about 3 minutes of editing "nvopencl64.dll" error

joseph-desaavedra wrote on 8/9/2019, 8:10 AM

Hangs and crashes after about 3 minutes of editing, done all the check lists updated and back dates drivers, everything and still this same error I sent off to tech support. No one responds and tech support does not exist. is this a working software or a scam? I just want it to work and have run out of options. I have used all versions 14 through 17 and it only got worse as the software matured. Help!

 

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 17.0 (Build 284)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_bc5f9e8455cb216b\nvopencl64.dll
   Fault Address:       0x00007FFD24E73E94
   Fault Offset:        0x0000000000243E94

Fault Process Details
   Process Path:        D:\programs\vegas\vegas170.exe
   Process Version:     Version 17.0 (Build 284)
   Process Description: VEGAS Pro
   Process Image Date:  2019-07-30 (Tue Jul 30) 10:16:54


Extra Information
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\fileio_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\dx_video_grovel_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\svfx_video_grovel_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\ocio_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\dx_grovel_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\gpu_video_x64.log
   File:                E:\sonic-Philly Cheesesteak\data\sonic philly cheese-01.veg

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 17.0 (Build 284)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvopencl64.dll
   Fault Address:       0x00007FFEF19B3CE4
   Fault Offset:        0x0000000000243CE4

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 17.0\vegas170.exe
   Process Version:     Version 17.0 (Build 284)
   Process Description: VEGAS Pro
   Process Image Date:  2019-07-30 (Tue Jul 30) 10:16:54

amd 950x CPU
32 gig of ram
Nvidea Gforce GTX 1660 TI 6 gig ram
Gigabyte x399 extreem

Last changed by joseph-desaavedra

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Comments

vkmast wrote on 8/9/2019, 8:28 AM

A couple of related threads

https://www.vegascreativesoftware.info/us/forum/nvopencl64-dll-causing-vegas-pro-16-to-crash-after-a-few-seconds--113815/

https://www.vegascreativesoftware.info/us/forum/hangs-render-or-gives-an-error--115855/#ca718982

Dexcon wrote on 8/9/2019, 8:31 AM

Have a look at an older post re the same fault problem, particularly the 2nd last post with the resolution.

https://www.vegascreativesoftware.info/us/forum/nvopencl64-dll-causing-vegas-pro-16-to-crash-after-a-few-seconds--113815/

BTW, if you've had Vegas Pro 14 - 16, why would you think that VP17 is a scam. I understand that you may be frustrated, but you've been dealing with MAGIX for some time and should know full well that MAGIX is not a scam.

 

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 16, 17, 18, 19, 20 & 21, HitFilm Pro 2021.3, DaVinci Resolve Studio 18.5, BCC 2023.5, Mocha Pro 2023, Ignite Pro, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX10 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

joseph-desaavedra wrote on 8/9/2019, 8:37 AM

Have a look at an older post re the same fault problem, particularly the 2nd last post with the resolution.

https://www.vegascreativesoftware.info/us/forum/nvopencl64-dll-causing-vegas-pro-16-to-crash-after-a-few-seconds--113815/

BTW, if you've had Vegas Pro 14 - 16, why would you think that VP17 is a scam. I understand that you may be frustrated, but you've been dealing with MAGIX for some time and should know full well that MAGIX is not a scam.

True Just frustrated..trying to keep videos going out to youtube and 4 hour edit turning into a two day nightmare..thanks will let you know if I get it fixed.

 

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joseph-desaavedra wrote on 8/9/2019, 8:39 AM

Have a look at an older post re the same fault problem, particularly the 2nd last post with the resolution.

https://www.vegascreativesoftware.info/us/forum/nvopencl64-dll-causing-vegas-pro-16-to-crash-after-a-few-seconds--113815/

BTW, if you've had Vegas Pro 14 - 16, why would you think that VP17 is a scam. I understand that you may be frustrated, but you've been dealing with MAGIX for some time and should know full well that MAGIX is not a scam.

 

Have a look at an older post re the same fault problem, particularly the 2nd last post with the resolution.

https://www.vegascreativesoftware.info/us/forum/nvopencl64-dll-causing-vegas-pro-16-to-crash-after-a-few-seconds--113815/

BTW, if you've had Vegas Pro 14 - 16, why would you think that VP17 is a scam. I understand that you may be frustrated, but you've been dealing with MAGIX for some time and should know full well that MAGIX is not a scam.

True Just frustrated..trying to keep videos going out to youtube and 4 hour edit turning into a two day nightmare..thanks will let you know if I get it fixed.

saw that one and got no place..

 

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joseph-desaavedra wrote on 8/9/2019, 8:43 AM

A couple of related threads

https://www.vegascreativesoftware.info/us/forum/nvopencl64-dll-causing-vegas-pro-16-to-crash-after-a-few-seconds--113815/

https://www.vegascreativesoftware.info/us/forum/hangs-render-or-gives-an-error--115855/#ca718982

went through both of those and even talked with the maker of that video and still nothing..you can see why I am skeptical and frustrated, I have done a clean install and everything, I have been searching for answers and have seen all this links so far

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vkmast wrote on 8/9/2019, 9:05 AM

this same error I sent off to tech support. No one responds and tech support does not exist.

So you have not received any answer after using something like https://support2.magix.com/customer/en/vegas/form ?

Vegas_Sebastian wrote on 8/9/2019, 9:16 AM

Hangs and crashes after about 3 minutes of editing, done all the check lists updated and back dates drivers, everything and still this same error I sent off to tech support. No one responds and tech support does not exist. is this a working software or a scam? I just want it to work and have run out of options. I have used all versions 14 through 17 and it only got worse as the software matured. Help!

 

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 17.0 (Build 284)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_bc5f9e8455cb216b\nvopencl64.dll
   Fault Address:       0x00007FFD24E73E94
   Fault Offset:        0x0000000000243E94

Fault Process Details
   Process Path:        D:\programs\vegas\vegas170.exe
   Process Version:     Version 17.0 (Build 284)
   Process Description: VEGAS Pro
   Process Image Date:  2019-07-30 (Tue Jul 30) 10:16:54


Extra Information
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\fileio_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\dx_video_grovel_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\svfx_video_grovel_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\ocio_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\dx_grovel_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\gpu_video_x64.log
   File:                E:\sonic-Philly Cheesesteak\data\sonic philly cheese-01.veg

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 17.0 (Build 284)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvopencl64.dll
   Fault Address:       0x00007FFEF19B3CE4
   Fault Offset:        0x0000000000243CE4

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 17.0\vegas170.exe
   Process Version:     Version 17.0 (Build 284)
   Process Description: VEGAS Pro
   Process Image Date:  2019-07-30 (Tue Jul 30) 10:16:54

amd 950x CPU
32 gig of ram
Nvidea Gforce GTX 1660 TI 6 gig ram
Gigabyte x399 extreem


@joseph-desaavedra Did you update your Nvidia drivers? Nvidia studio drivers are recommended: https://www.nvidia.de/Download/driverResults.aspx/149151

ram17 wrote on 8/9/2019, 9:19 AM

I wonder if he really ever contacted Magix support & basis of saying it doesn't exist. Sorry for this but are you using a legit version of Vegas?

joseph-desaavedra wrote on 8/9/2019, 9:47 AM

I can't find the link to support after looking for over an hour on the site, I have followed this forum, and yes I have a legit copy just purchased 17 two days ago. And yes I have the newest version of Nvidia drivers, I have been working through all these posts. I would not be here if I did not have a legit product, I would have moved on by now to another platform. I am sort of vested momentarily to find a solution. so far I have gotten no where. All I am looking for is a solution to an easy duplicated issue, not here to justify whether I am legit or not, that does not help me with the issue. I would not post a question if I had not worked through every suggestion already posted.

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joseph-desaavedra wrote on 8/9/2019, 9:53 AM

this same error I sent off to tech support. No one responds and tech support does not exist.

So you have not received any answer after using something like https://support2.magix.com/customer/en/vegas/form ?

I could not find that link to save my sole. hope I get somewhere

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ram17 wrote on 8/9/2019, 9:59 AM

First of all you ask if Vegas is a SCAM or IS THIS SOFTWARE WORKING? Are you really even a user of a four generations of Vegas (14-17) & asking that questions here?

2nd, you said Magix support doesn't exist.. Really? If you can't find then why didn't you ask in this forum first to where it can be found, if you didn't see it then you concluded it doesn't exist.

joseph-desaavedra wrote on 8/9/2019, 10:08 AM

you gave me the link I could not find, Thanks! I am frustrated, but questioning my validity as a user does not help me fix the problem. That is all I am interested in, not spending time defending myself from flaming.

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Kinvermark wrote on 8/9/2019, 10:22 AM

Maybe this:

https://www.vegascreativesoftware.info/us/forum/nvopencl64-dll-causing-vegas-pro-16-to-crash-after-a-few-seconds--113815/

Clearly a GPU issue. Probably some weird interaction. May need to do a deep uninstall of GPU drivers (see Guru3D's DDU software for this), but first check your intel on board GPU setup.

You can search this forum for nvopencl64.dll.

fr0sty wrote on 8/9/2019, 10:35 AM

I'm assuming nvopencl refers to "Nvidia OpenCL", so the NVidia GPU driver is a good place to start. As stated above, it could be a bad installation that needs to be cleaned out and re-installed. When you re-install, make sure you are using the Studio, not Game Ready, driver.

joseph-desaavedra wrote on 8/9/2019, 10:37 AM

Maybe this:

https://www.vegascreativesoftware.info/us/forum/nvopencl64-dll-causing-vegas-pro-16-to-crash-after-a-few-seconds--113815/

Clearly a GPU issue. Probably some weird interaction. May need to do a deep uninstall of GPU drivers (see Guru3D's DDU software for this), but first check your intel on board GPU setup.

You can search this forum for nvopencl64.dll.

Yes did that last night, have a 1660 TI video card, but cleared everything as instructed and get the same error, thanks good suggestion though. :)

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joseph-desaavedra wrote on 8/9/2019, 10:38 AM

I'm assuming nvopencl refers to "Nvidia OpenCL", so the NVidia GPU driver is a good place to start. As stated above, it could be a bad installation that needs to be cleaned out and re-installed. When you re-install, make sure you are using the Studio, not Game Ready, driver.

Did that too! one of the last things I tried really thought I was on to something that time. Good idea but it also made no difference :(

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joseph-desaavedra wrote on 8/9/2019, 10:40 AM

I even tried new and old versions of the Nvidia.. :(

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Kinvermark wrote on 8/9/2019, 11:09 AM

Post all your system specs and mediainfo as per https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

Two biggest sources of problems are graphics setup and oddball media types.

joseph-desaavedra wrote on 8/9/2019, 12:46 PM

okay will have it in a little while

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joseph-desaavedra wrote on 8/9/2019, 2:35 PM

Vegas 17 Built 284

Microsoft Windows 10 Home [Version 10.0.17763.615]

Hardware
AMD 950x CPU
Nvidea Gforce GTX 1660 TI 6 gig ram
Gigabyte x399 extreem Motherboard
32 Gigs of RAM
3 X 500 NVME drive (samsung) 960 1X 1 gig NVME drive (samsung) 960

Cameras
Canon Rebel SLI x1
Canon G7X MK2 X2
Viofo Dash Cam

Destination
Youtube 1080p 60
Magix AVC/AAC coding

GPU acceleration on correctly

Vegas hangs and goes transparent white screen and pop up comes up where I cam send a message to Magix

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 17.0 (Build 284)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_bc5f9e8455cb216b\nvopencl64.dll
   Fault Address:       0x00007FFD24E73E94
   Fault Offset:        0x0000000000243E94

Fault Process Details
   Process Path:        D:\programs\vegas\vegas170.exe
   Process Version:     Version 17.0 (Build 284)
   Process Description: VEGAS Pro
   Process Image Date:  2019-07-30 (Tue Jul 30) 10:16:54


Extra Information
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\fileio_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\dx_video_grovel_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\svfx_video_grovel_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\ocio_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\dx_grovel_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\gpu_video_x64.log
   File:                E:\sonic-Philly Cheesesteak\data\sonic philly cheese-01.veg

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 17.0 (Build 284)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvopencl64.dll
   Fault Address:       0x00007FFEF19B3CE4
   Fault Offset:        0x0000000000243CE4

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 17.0\vegas170.exe
   Process Version:     Version 17.0 (Build 284)
   Process Description: VEGAS Pro
   Process Image Date:  2019-07-30 (Tue Jul 30) 10:16:54

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joseph-desaavedra wrote on 8/10/2019, 7:53 AM

The funny thing is I reverted back to version 15 as it was the most stable version to get caught up on my editing. it would crash but not all that often and was not worth going on a major ordeal to get it fixed. I took an unfinished project from 15 and loaded it into 17 and it crashed within 2 minutes, the setting are about the same in both. Leads me to think that it is some sort of a bug unforeseen at release. Video processing software it pretty complex and has a lot of dependencies. I do not go on a major fixing run unless it is pretty back and just paid for an upgrade. thanks for all your help guys and I did not expect someone to pop up and say "Oh that's what the problem is and this is how to fix it". Hopefully tech support will come through and say just that but not holding my breath. Hopefully some day a patch or update will come out or I will have a brain storm and come up with the answer. Until then I will be working from version 15 and probably migrate to Davinci or something like that. Just a steep learing curve and don't know if I will be faced with similar problems down the road.

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joseph-desaavedra wrote on 8/11/2019, 8:00 PM

Continue to Crash as on last post in this forum. I edit for about 5 to 20 minutes and it hangs and give ,me the above error message, it does it all the time, got 17 with high expectations and so far I feel a little let down, I submitted this to tech support and have heard nothing back at all, I am going to send them the meta data on my system. I am open to ideas, I have gone through this forum and tried everything. For now I am reverting to version 15 (the most stable version) only crashes once on everything third or fourth video I edit, I can live with that, but 17 is a no go. I so wanted it to work and hope it will come to pass.

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Gigabyte X399 AORUS XTREME-CF
Socket
Socket SP3r2 (4094)
North Bridge
AMD Ryzen SOC rev 00
South Bridge
AMD X399 rev 51
BIOS
American Megatrends Inc. F5i (05/08/2019)
AMD AGESA
SummitPI-SP3r2-1.1.0.2

Memory Total Size
32768 MB
Type
Quad Channel (256 bit) DDR4-SDRAM
Frequency
1064.1 MHz (DDR4-2128) - Ratio 3:32
Timings
15-15-15-36-51-1 (tCAS-tRC-tRP-tRAS-tCS-tCR)
Slot #1 Module
G.Skill 8192 MB (DDR4-2137) - XMP 2.0 - P/N: F4-3200C16-8GTZR
Slot #2 Module
G.Skill 8192 MB (DDR4-2137) - XMP 2.0 - P/N: F4-3200C16-8GTZR
Slot #3 Module
G.Skill 8192 MB (DDR4-2137) - XMP 2.0 - P/N: F4-3200C16-8GTZR
Slot #4 Module
G.Skill 8192 MB (DDR4-2137) - XMP 2.0 - P/N: F4-3200C16-8GTZR

GPU Type
NVIDIA GeForce GTX 1660 Ti (TU116) @ 300 MHz
GPU Brand
GIGABYTE Technology
GPU VRAM
6144 MB @ 405 MHz (Micron)
Storage

 Model #1 Name
Seagate ST8000VN0022-2EL112 (FW: SC61)
Model #1 Capacity
7452.0 GiB (~8010 GB)
Model #1 Type
Fixed - Bus: SATA (11)
Model #2 Name
Western Digital WDC WD30EZRX-00MMMB0 (FW: 80.00A80)
Model #2 Capacity
2794.5 GiB (~3000 GB)
Model #2 Type
Fixed - Bus: SATA (11)
Model #3 Name
Samsung SSD 970 PRO 512GB
Model #3 Capacity
476.9 GiB (~510 GB)
Model #3 Type
Fixed - Bus: NVMe (17)
Model #4 Name
Samsung SSD 960 PRO 1TB
Model #4 Capacity
953.9 GiB (~1020 GB)
Model #4 Type
Fixed - Bus: NVMe (17)
Model #5 Name
Samsung SSD 970 PRO 512GB
Model #5 Capacity
476.9 GiB (~510 GB)
Model #5 Type
Fixed - Bus: NVMe (17)
Model #6 Name
Samsung SSD 970 PRO 512GB
Model #6 Capacity
476.9 GiB (~510 GB)
Model #6 Type
Fixed - Bus: NVMe (17)

Screen #1
Dell Computer DELL P4317Q (DELD084)
Screen #1 Spec
42.5 inches (108 cm) / 3840 x 2160 pixels @ 23-80 Hz

Windows Version
Microsoft Windows 10 (10.0) Professional 64-bit
Windows Subver.
Build 17763
CPU-Z Version
1.89.1 (64 bit)

 

INTEL INTEL I9-12900K
LIANLI LANCOOL II MESH Computer Case
G.SKILL 32Gig 2X16 D55600C36 TRGB
SAMSUNG SSD 1TB 990PRO NVME
SAMSUNG SSD 2TB 990PRO NVME
SAMSUNG SSD 2TB 980PRO NVME
GIGABYTE Z690 AORUS PRO ATX
SEASONIC FOCUS 850W 80+G FM ATX  Power Supply
MS OEM WINDOWS10 HOME 64BIT OEM
GPU EVGA RTX 3090 TI
VEGAS PRO EDIT VERSION20 411
MOTITOR LG ULTRAGEAR 48 INCH OLED

joseph-desaavedra wrote on 8/12/2019, 4:30 PM

well heard back from tech support. They seemed to know no more than I do, referring me to the the same links you all suggested and some that I came up with through search and worked through them multiple times with no better results. So currently version 17 will not work and is useless to me. His best suggestion was disable my intel onboard video (which I do not have on my motherboard), which tells me I uploaded all the specs for my system to him for nothing as he obviously did not look at them. So ... yeah! I am disgruntled..and Yeah! I have every right to be..you all gave better advice that did the technical support team.. wow... at this point I expect folks here to start questioning if I am valid user... since there are no solutions to this issue a this point in time.

INTEL INTEL I9-12900K
LIANLI LANCOOL II MESH Computer Case
G.SKILL 32Gig 2X16 D55600C36 TRGB
SAMSUNG SSD 1TB 990PRO NVME
SAMSUNG SSD 2TB 990PRO NVME
SAMSUNG SSD 2TB 980PRO NVME
GIGABYTE Z690 AORUS PRO ATX
SEASONIC FOCUS 850W 80+G FM ATX  Power Supply
MS OEM WINDOWS10 HOME 64BIT OEM
GPU EVGA RTX 3090 TI
VEGAS PRO EDIT VERSION20 411
MOTITOR LG ULTRAGEAR 48 INCH OLED

Vegas_Sebastian wrote on 8/13/2019, 1:37 AM

@joseph-desaavedra Could you please do some tests in order to locate your problem?

  1. De-activate Hardware Decoding in Options->Preferences/File I/O
    • Restart & re-test
  2. De-activate GPU acceleration in Options->Preferences/Video (Set combo box to 'Off')
    • Restart & re-test

Thanks!