I have so far had 4 different computers since purchasing Vegas (v20 in my case), and every single one of them has the same problem with freezing/crashing.

And Magix want to blame my computers....

I have so far had 4 different computers since purchasing Vegas (v20 in my case), and every single one of them has the same problem with freezing/crashing.

And Magix want to blame my computers....

It could be your computers if they didn't meet minimum specs or the material you use. But anyway you don't appear to have previously posted with your problems. Do you wish to post more info so others may be able to help you?

Edit: And please create a separate post for your own issues.separate post needed

@michel-plante, when the crash report window with build 208 came up was there anything in show problem details you could paste in here? It might give a clue.

If you could share more info about the media or FX you are using that would also help. Can you add your hardware to your signature here like I did? You're also welcome to test either of the known good sample projects I have here.

Reading other threads it sounds like an update/fix for build 300 will happen before too long. Until then I'd stay with 208.

Hi Roger,

To answer your fist question...this is what I wrote in my Post concerning the crash report: I did provide info on the window that appears just after a crash (with build 208) as I did a few times when crashing with build 300. Never had any feedback from Support following those emails. Just booted my system and I mentioned that a few effects were not working Float & pop was not working yesterday and does now but Double flashdown does not work. I would say that following your question most of them do work and I presume that with time they all will!

Being french speaking I don't know what you mean when talking about adding hardware to my signature?

Thanks for your feedback RogerS

Michel

Hi RogerS,

When talking about hardware I did mention my RAM, Graphics card and Windows at the end of my text.

Michel

Hi RogerS,

Sorry for all these posts, I just noticed that I had not mentioned my CPU Type...AMD Ryzen 7 5800X 8-Core Processor

Voilà...hope this helps

Michel

Hi EricLNZ,

I think I have a system capable of meeting the requirements of the latest version of Vegas Pro 21.

I have an AMD Ryzen 7 5800X 8-Core Processor and as I mentioned in my post I'm using Windows 11, 64 bit. Also using graphics card G246HYL on AMD Radeon RX 6600 with 16g. of Ram...

Also I used all versions of Vegas Movie Sudio from version 6 to Vegas Pro 21 without any glitches except for 21 right now. Never was happy with 19 and 20 had that nasty sound at the end of clips on the timeline.

Thanks for your feedback Eric

Michel

Being french speaking I don't know what you mean when talking about adding hardware to my signature?

Go into "my profile", and then you can edit there "my signiture.

A lot of use uses that, to post our hardware (have a look to Rogers or my signiture).

More, it would be helpfull to know more about the media you use. You can use the small and free application Mediainfo, to find out more about the footage - and post the Mediainfo printout here. Or you can upload a sample of your footage to a webspace, and post here the link.

General spoken, you find here the information that we need to try to help you:

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

And sorry, we do not know what you have sent to support.

Thank you, that helps. Both your CPU and GPU are modern and meet all requirements for VEGAS.

Can you give any hints about the crashes? MediaInfo is very useful (instructions: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/ ) is there anything in particular you are doing when it crashes?

Hi Roger,

No news from me for three days, I was out of town. I can give you the info related to the ''B'' item but I'm now having issues with Media Info. Is that an app I can DL on my system or does it work online?.. I'm not to sure how to use it?

Thanks

Michel

The first word - in blue - under "1. MEDIAINFO' in the link provided by RogerS is itself a direct link to MediaInfo's download website. It is a quick install on your system - it is not an online app that needs to send your media data online. When using MediaInfo, the View 'text' or 'tree' options provide the best information about the media.

Hi Dexcom,

After multiple tries I could never see the MediaInfo file in my DL bin. Ok now I got it and installed it. Can you please give me a hint on what button to use and what info you request in this matter?

Thanks

Michel

Look here: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Hi,

I can see that I must chose View and Text but the app is asking me to choose a file...??? See screenshot

Thanks

Michel

@michel-plante Hi, did you right click on a media file ?

@michel-plante  ... there are a couple of ways to access MediaInfo:

1. R click on a selected media in Windows Explorer and - in Windows 11 which is what I am using - select "Show more options" and in the context window that opens should be - maybe 5 options down - a MediaInfo link that when clicked on will open MediaInfo's program.

2. Go to Windows Apps and scroll down to 'M' and select MediaInfo which will likewsie open MediaInfo's program, but you will need to select "File - Open" and then drill down to the media file that you want to inspect.

Hi,

I'm almost there. I know exactly how it works. I just need to know what media file in Windows Explorer you want me to use for MediaInfo?

Thanks.

Michel

I just need to know what media file in Windows Explorer you want me to use for MediaInfo?

A typical example of the main media that you are using on Vegas Pro's timeline.

Hope my short video helps explaining about MediaInfo usage.

Besides the technical data, can you explain in general, how this media made? is it :

• a camera record?
• cellphone video data?
• Screen recording?
• internet grabbed / downloaded media?
• ...?

Hello Michel and everyone
I would like to add my 2 cents worth, because Michel is using an AMD 5800X CPU - this is the exact same CPU in my system. There are three things I recommend anyone using this CPU, should keep up to date, for best performance.

1. Install latest Chipset Driver, which is currently 6.02.07.2300 (as of 28th April 2024).
2. Install latest BIOS update for your Motherboard
3. Install Ryzen Master - this is optional and not necessary, but very helpful for nerds who like to know what the CPU is doing in real time. It can be used for adjusting clock speeds etc...

Before you install anything that I recommend above Michel, can you please tell me the Make and Model your Motherboard? I would assume your Motherboard is using the X570 Chipset, but need to confirm this first.

If your Motherboard is using the X570 Chipset, here is the link for downloading latest drivers.
https://www.amd.com/en/support/downloads/drivers.html/chipsets/am4/x570.html
Select version of Windows and download & install AMD Chipset Drivers - ignore other drivers - not needed.

AMD has released many BIOS versions since the 5800X was released. Some of these BIOS updates addressed critical problems with this CPU like "system stuttering", that could cause system instability. I would highly recommend installing the latest BIOS for your Motherboard, however, you need to have confidence when doing this and/or have someone help you if you are not sure. If you screw up installing a BIOS update, it can "brick" your computer. The is just a warning though. Installing a BIOS update is very easy when you now exactly what to do! Once I know which Motherboard you have, I should be able to find a YouTube video that shows what to do.

Optional Ryzen Master download from here:
https://www.amd.com/en/products/software/ryzen-master.html

Hi Derek,

As asked this is the info requested pertaining to my Motherboard, before installing any update to my CPU.

Manufacturer    ASUSTeK COMPUTER INC.
Model    PRIME B350-PLUS (AM4)
Version    Rev X.0x
Chipset Vendor    AMD
Chipset Model    Ryzen SOC
Chipset Revision    00
Southbridge Vendor    AMD
Southbridge Model    B350
Southbridge Revision    51
System Temperature    31 °C
    BIOS
        Brand    American Megatrends Inc.
        Version    6203
        Date    27/07/2023

I know how sensitive is the manipulation of the BIOS. My brother, the Wiz in the family will gladly help me with that.

Hope the info is complete.

Michel

Hi RogerS and others who were kind enough to help with my many crashes,

I finally got the info I needed to help you help me resolve my crashing issue. I just crashed a few moments ago. So I scanned the file implicated in the crash. I will test it with VP Version 20 and see what happens.

Hope this helps. Thanks.

Michel

General
ID                                       : 0 (0x0)
Complete name                            : D:\Video\Simon\Year 2023\06-10-2023 - Surprise de Diane\02621.MTS
Format                                   : BDAV
Format/Info                              : Blu-ray Video
File size                                : 152 MiB
Duration                                 : 1 min 13 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 17.3 Mb/s
Maximum Overall bit rate                 : 18.0 Mb/s
Frame rate                               : 29.970 FPS
Recorded date                            : 2023-06-10 16:04:33-04:00
Writing application                      : Sony

Video
ID                                       : 4113 (0x1011)
Menu ID                                  : 1 (0x1)
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=2, N=15
Codec ID                                 : 27
Duration                                 : 1 min 13 s
Bit rate mode                            : Variable
Bit rate                                 : 16.2 Mb/s
Maximum bit rate                         : 16.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Interlaced
Scan type, store method                  : Separated fields
Scan order                               : Top Field First
Bits/(Pixel*Frame)                       : 0.260
Stream size                              : 142 MiB (93%)
IrisFNumber                              : 3.400000

Audio
ID                                       : 4352 (0x1100)
Menu ID                                  : 1 (0x1)
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Commercial name                          : Dolby Digital
Codec ID                                 : 129
Duration                                 : 1 min 13 s
Bit rate mode                            : Constant
Bit rate                                 : 448 kb/s
Channel(s)                               : 6 channels
Channel layout                           : L R C LFE Ls Rs
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Delay relative to video                  : -67 ms
Stream size                              : 3.93 MiB (3%)
Service kind                             : Complete Main
Dialog Normalization                     : -31 dB
compr                                    : -0.28 dB
cmixlev                                  : -3.0 dB
surmixlev                                : -3 dB
dialnorm_Average                         : -31 dB
dialnorm_Minimum                         : -31 dB
dialnorm_Maximum                         : -31 dB

Text
ID                                       : 4608 (0x1200)
Menu ID                                  : 1 (0x1)
Format                                   : PGS
Codec ID                                 : 144
Duration                                 : 1 min 13 s
Delay relative to video                  : -67 ms

lprite file with MediaInfo app.