Crashing ALL the time

michel-plante wrote on 4/22/2024, 4:29 PM

Hi,

Just purchased Vegas Pro Edit 21. I was crashing left and right with that new version, never have I crashed with this new version than any other from version 6 to 20. I contacted Support and after one day they asked I send them a SI text file, which I did. After I received a ton of emails, at least 5, were they were asking me via a survey if I was satisfied with the Support provided. Could not answer since no support has yet been provided after me sending the SI text file.

After consultation someone on this site suggested I use build 208 and not 300. Did that this morning and started to work on a project. I crashed 2 times within my first hour of work and some effects did not work. I did provide info on the window that appears just after a crash as I did a few times when crashing with build 300. Never had any feedback from Support following those emails.

I had problems with version 19 a few years ago after purchase. I bought version 20 but I was getting the nasty sound after every clips on the timeline with no patch in view to correct that issue. So I decided that version 21 would, without a doubt, be just perfect...??? I'm out of means!!!

I'm using Windows 11, 64 bit. Using graphics card G246HYL on AMD Radeon RX 6600 with 16g. of Ram...thanks for help.

 

Michel

Comments

EricLNZ wrote on 4/22/2024, 6:17 PM

@michel-plante We need some more detailed info if anyone is to be able to help you. Start with Sections B & C here https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

But first have you checked if your GPU needs updating?

Bidbox wrote on 4/22/2024, 7:29 PM

I have so far had 4 different computers since purchasing Vegas (v20 in my case), and every single one of them has the same problem with freezing/crashing.

And Magix want to blame my computers....

EricLNZ wrote on 4/22/2024, 7:58 PM

I have so far had 4 different computers since purchasing Vegas (v20 in my case), and every single one of them has the same problem with freezing/crashing.

And Magix want to blame my computers....

It could be your computers if they didn't meet minimum specs or the material you use. But anyway you don't appear to have previously posted with your problems. Do you wish to post more info so others may be able to help you?

Edit: And please create a separate post for your own issues.separate post needed

RogerS wrote on 4/22/2024, 8:31 PM

@michel-plante, when the crash report window with build 208 came up was there anything in show problem details you could paste in here? It might give a clue.

If you could share more info about the media or FX you are using that would also help. Can you add your hardware to your signature here like I did? You're also welcome to test either of the known good sample projects I have here.

Reading other threads it sounds like an update/fix for build 300 will happen before too long. Until then I'd stay with 208.

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD, Windows 11 Pro 64 bit

Dell XPS 15 laptop (2017) 32GB ram, NVIDIA 1050 (4GB) with latest studio driver, Intel i7-7700HQ with Intel 630 iGPU (latest available driver), dual internal SSD (1TB; 1TB), Windows 10 64 bit

VEGAS Pro 19.651
VEGAS Pro 20.411
VEGAS Pro 21.208

Try the
VEGAS 4K "sample project" benchmark: https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark: https://forms.gle/eErJTR87K2bbJc4Q7

michel-plante wrote on 4/23/2024, 7:05 AM

Hi Roger,

To answer your fist question...this is what I wrote in my Post concerning the crash report: I did provide info on the window that appears just after a crash (with build 208) as I did a few times when crashing with build 300. Never had any feedback from Support following those emails. Just booted my system and I mentioned that a few effects were not working Float & pop was not working yesterday and does now but Double flashdown does not work. I would say that following your question most of them do work and I presume that with time they all will!

Being french speaking I don't know what you mean when talking about adding hardware to my signature?

Thanks for your feedback RogerS

Michel

 

michel-plante wrote on 4/23/2024, 7:07 AM

Hi RogerS,

When talking about hardware I did mention my RAM, Graphics card and Windows at the end of my text.

Michel

 

michel-plante wrote on 4/23/2024, 7:13 AM

Hi RogerS,

Sorry for all these posts, I just noticed that I had not mentioned my CPU Type...AMD Ryzen 7 5800X 8-Core Processor

Voilà...hope this helps

Michel

michel-plante wrote on 4/23/2024, 7:19 AM

Hi EricLNZ,

I think I have a system capable of meeting the requirements of the latest version of Vegas Pro 21.

I have an AMD Ryzen 7 5800X 8-Core Processor and as I mentioned in my post I'm using Windows 11, 64 bit. Also using graphics card G246HYL on AMD Radeon RX 6600 with 16g. of Ram...

Also I used all versions of Vegas Movie Sudio from version 6 to Vegas Pro 21 without any glitches except for 21 right now. Never was happy with 19 and 20 had that nasty sound at the end of clips on the timeline.

Thanks for your feedback Eric

Michel

Wolfgang S. wrote on 4/23/2024, 7:28 AM

Being french speaking I don't know what you mean when talking about adding hardware to my signature?

Go into "my profile", and then you can edit there "my signiture.

A lot of use uses that, to post our hardware (have a look to Rogers or my signiture).

More, it would be helpfull to know more about the media you use. You can use the small and free application Mediainfo, to find out more about the footage - and post the Mediainfo printout here. Or you can upload a sample of your footage to a webspace, and post here the link.

General spoken, you find here the information that we need to try to help you:

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

And sorry, we do not know what you have sent to support.

Desktop: PC AMD 3960X, 24x3,8 Mhz * GTX 3080 Ti * Blackmagic Extreme 4K 12G * QNAP Max8 10 Gb Lan * Blackmagic Pocket 6K/6K Pro, EVA1, FS7

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HDR monitor: ProArt Monitor PA32 UCG, Atomos Sumo

RogerS wrote on 4/23/2024, 7:58 AM

Thank you, that helps. Both your CPU and GPU are modern and meet all requirements for VEGAS.

Can you give any hints about the crashes? MediaInfo is very useful (instructions: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/ ) is there anything in particular you are doing when it crashes?

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD, Windows 11 Pro 64 bit

Dell XPS 15 laptop (2017) 32GB ram, NVIDIA 1050 (4GB) with latest studio driver, Intel i7-7700HQ with Intel 630 iGPU (latest available driver), dual internal SSD (1TB; 1TB), Windows 10 64 bit

VEGAS Pro 19.651
VEGAS Pro 20.411
VEGAS Pro 21.208

Try the
VEGAS 4K "sample project" benchmark: https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark: https://forms.gle/eErJTR87K2bbJc4Q7

michel-plante wrote on 4/26/2024, 6:40 AM

Hi Roger,

 

No news from me for three days, I was out of town. I can give you the info related to the ''B'' item but I'm now having issues with Media Info. Is that an app I can DL on my system or does it work online?.. I'm not to sure how to use it?

Thanks

Michel

Dexcon wrote on 4/26/2024, 6:52 AM

The first word - in blue - under "1. MEDIAINFO' in the link provided by RogerS is itself a direct link to MediaInfo's download website. It is a quick install on your system - it is not an online app that needs to send your media data online. When using MediaInfo, the View 'text' or 'tree' options provide the best information about the media.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 16, 17, 18, 19, 20 & 21, HitFilm Pro 2021.3, DaVinci Resolve Studio 18.5, BCC 2023.5, Mocha Pro 2023, Ignite Pro, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX10 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

michel-plante wrote on 4/26/2024, 7:15 AM

Hi Dexcom,

After multiple tries I could never see the MediaInfo file in my DL bin. Ok now I got it and installed it. Can you please give me a hint on what button to use and what info you request in this matter?

Thanks

Michel

j-v wrote on 4/26/2024, 7:20 AM

Look here: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

met vriendelijke groet
Marten

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522.22 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2127
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 522.22 and Intel UHD Graphics 630 with driver 31.0.101.2127
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michel-plante wrote on 4/26/2024, 7:30 AM

Hi,

I can see that I must chose View and Text but the app is asking me to choose a file...??? See screenshot

Thanks

Michel

Former user wrote on 4/26/2024, 7:33 AM

@michel-plante Hi, did you right click on a media file ?

Dexcon wrote on 4/26/2024, 7:33 AM

@michel-plante  ... there are a couple of ways to access MediaInfo:

1. R click on a selected media in Windows Explorer and - in Windows 11 which is what I am using - select "Show more options" and in the context window that opens should be - maybe 5 options down - a MediaInfo link that when clicked on will open MediaInfo's program.

2. Go to Windows Apps and scroll down to 'M' and select MediaInfo which will likewsie open MediaInfo's program, but you will need to select "File - Open" and then drill down to the media file that you want to inspect.

Last changed by Dexcon on 4/26/2024, 7:37 AM, changed a total of 1 times.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 16, 17, 18, 19, 20 & 21, HitFilm Pro 2021.3, DaVinci Resolve Studio 18.5, BCC 2023.5, Mocha Pro 2023, Ignite Pro, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX10 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

michel-plante wrote on 4/26/2024, 8:26 AM

Hi,

I'm almost there. I know exactly how it works. I just need to know what media file in Windows Explorer you want me to use for MediaInfo?

Thanks.

Michel

Dexcon wrote on 4/26/2024, 8:31 AM

I just need to know what media file in Windows Explorer you want me to use for MediaInfo?

A typical example of the main media that you are using on Vegas Pro's timeline.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 16, 17, 18, 19, 20 & 21, HitFilm Pro 2021.3, DaVinci Resolve Studio 18.5, BCC 2023.5, Mocha Pro 2023, Ignite Pro, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX10 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

set wrote on 4/26/2024, 9:06 AM

Hope my short video helps explaining about MediaInfo usage.

Besides the technical data, can you explain in general, how this media made? is it :

  • a camera record?
  • cellphone video data?
  • Screen recording?
  • internet grabbed / downloaded media?
  • ...?

Last changed by set on 4/26/2024, 9:08 AM, changed a total of 2 times.

Setiawan Kartawidjaja
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RAM: 16GB
OS: Win11 Home 64-bit Version 22H2 OS Build 22621.2428
Storage: M.2 NVMe PCIe 256GB SSD & 2.5" 5400rpm 1TB SSHD

 

* I don't work for VEGAS Creative Software Team. I'm just Voluntary Moderator in this forum.

Dr Zen wrote on 4/28/2024, 1:16 AM

Hello Michel and everyone
I would like to add my 2 cents worth, because Michel is using an AMD 5800X CPU - this is the exact same CPU in my system. There are three things I recommend anyone using this CPU, should keep up to date, for best performance.

1. Install latest Chipset Driver, which is currently 6.02.07.2300 (as of 28th April 2024).
2. Install latest BIOS update for your Motherboard
3. Install Ryzen Master - this is optional and not necessary, but very helpful for nerds who like to know what the CPU is doing in real time. It can be used for adjusting clock speeds etc...

Before you install anything that I recommend above Michel, can you please tell me the Make and Model your Motherboard? I would assume your Motherboard is using the X570 Chipset, but need to confirm this first.

If your Motherboard is using the X570 Chipset, here is the link for downloading latest drivers.
https://www.amd.com/en/support/downloads/drivers.html/chipsets/am4/x570.html
Select version of Windows and download & install AMD Chipset Drivers - ignore other drivers - not needed.

AMD has released many BIOS versions since the 5800X was released. Some of these BIOS updates addressed critical problems with this CPU like "system stuttering", that could cause system instability. I would highly recommend installing the latest BIOS for your Motherboard, however, you need to have confidence when doing this and/or have someone help you if you are not sure. If you screw up installing a BIOS update, it can "brick" your computer. The is just a warning though. Installing a BIOS update is very easy when you now exactly what to do! Once I know which Motherboard you have, I should be able to find a YouTube video that shows what to do.

Optional Ryzen Master download from here:
https://www.amd.com/en/products/software/ryzen-master.html

michel-plante wrote on 4/28/2024, 7:23 AM

Hi Derek,

As asked this is the info requested pertaining to my Motherboard, before installing any update to my CPU.

Manufacturer    ASUSTeK COMPUTER INC.
Model    PRIME B350-PLUS (AM4)
Version    Rev X.0x
Chipset Vendor    AMD
Chipset Model    Ryzen SOC
Chipset Revision    00
Southbridge Vendor    AMD
Southbridge Model    B350
Southbridge Revision    51
System Temperature    31 °C
    BIOS
        Brand    American Megatrends Inc.
        Version    6203
        Date    27/07/2023

I know how sensitive is the manipulation of the BIOS. My brother, the Wiz in the family will gladly help me with that.

Hope the info is complete.

Michel

michel-plante wrote on 4/28/2024, 9:44 AM

Hi RogerS and others who were kind enough to help with my many crashes,

I finally got the info I needed to help you help me resolve my crashing issue. I just crashed a few moments ago. So I scanned the file implicated in the crash. I will test it with VP Version 20 and see what happens.

Hope this helps. Thanks.

Michel

General
ID                                       : 0 (0x0)
Complete name                            : D:\Video\Simon\Year 2023\06-10-2023 - Surprise de Diane\02621.MTS
Format                                   : BDAV
Format/Info                              : Blu-ray Video
File size                                : 152 MiB
Duration                                 : 1 min 13 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 17.3 Mb/s
Maximum Overall bit rate                 : 18.0 Mb/s
Frame rate                               : 29.970 FPS
Recorded date                            : 2023-06-10 16:04:33-04:00
Writing application                      : Sony

Video
ID                                       : 4113 (0x1011)
Menu ID                                  : 1 (0x1)
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=2, N=15
Codec ID                                 : 27
Duration                                 : 1 min 13 s
Bit rate mode                            : Variable
Bit rate                                 : 16.2 Mb/s
Maximum bit rate                         : 16.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Interlaced
Scan type, store method                  : Separated fields
Scan order                               : Top Field First
Bits/(Pixel*Frame)                       : 0.260
Stream size                              : 142 MiB (93%)
IrisFNumber                              : 3.400000

Audio
ID                                       : 4352 (0x1100)
Menu ID                                  : 1 (0x1)
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Commercial name                          : Dolby Digital
Codec ID                                 : 129
Duration                                 : 1 min 13 s
Bit rate mode                            : Constant
Bit rate                                 : 448 kb/s
Channel(s)                               : 6 channels
Channel layout                           : L R C LFE Ls Rs
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Delay relative to video                  : -67 ms
Stream size                              : 3.93 MiB (3%)
Service kind                             : Complete Main
Dialog Normalization                     : -31 dB
compr                                    : -0.28 dB
cmixlev                                  : -3.0 dB
surmixlev                                : -3 dB
dialnorm_Average                         : -31 dB
dialnorm_Minimum                         : -31 dB
dialnorm_Maximum                         : -31 dB

Text
ID                                       : 4608 (0x1200)
Menu ID                                  : 1 (0x1)
Format                                   : PGS
Codec ID                                 : 144
Duration                                 : 1 min 13 s
Delay relative to video                  : -67 ms

 

lprite file with MediaInfo app.

set wrote on 4/28/2024, 9:50 AM

Standard AVCHD Media. Should be very easy and light to be read and edit...

Try @Dr Zen's suggestion first. Not sure with AMD drivers... hope other more experienced AMD users can join.

Last changed by set on 4/28/2024, 9:52 AM, changed a total of 1 times.

Setiawan Kartawidjaja
Bandung, West Java, Indonesia (UTC+7 Time Area)

Personal FB | Personal IG | Personal YT Channel
Chungs Video FB | Chungs Video IG | Chungs Video YT Channel
Personal Portfolios YouTube Playlist
Pond5 page: My Stock Footage of Bandung city

 

System 5-2021:
Processor: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz   2.90 GHz
Video Card1: Intel UHD Graphics 630 (Driver 31.0.101.2127 (Feb 1 2024 Release date))
Video Card2: NVIDIA GeForce RTX 3060 Ti 8GB GDDR6 (Driver Version 551.23 Studio Driver (Jan 24 2024 Release Date))
RAM: 32.0 GB
OS: Windows 10 Pro Version 22H2 OS Build 19045.3693
Drive OS: SSD 240GB
Drive Working: NVMe 1TB
Drive Storage: 4TB+2TB

 

System 2-2018:
ASUS ROG Strix Hero II GL504GM Gaming Laptop
Processor: Intel(R) Core(TM) i7 8750H CPU @2.20GHz 2.21 GHz
Video Card 1: Intel(R) UHD Graphics 630 (Driver 31.0.101.2111)
Video Card 2: NVIDIA GeForce GTX 1060 6GB GDDR5 VRAM (Driver Version 537.58)
RAM: 16GB
OS: Win11 Home 64-bit Version 22H2 OS Build 22621.2428
Storage: M.2 NVMe PCIe 256GB SSD & 2.5" 5400rpm 1TB SSHD

 

* I don't work for VEGAS Creative Software Team. I'm just Voluntary Moderator in this forum.