Crashing when loading in files

justin-brook wrote on 5/16/2017, 11:21 AM

SO I've only started recording stuff in the past couple months but there have been a couple times now where I will have a video file that plays perfectly fine in any media player but immediately crashes Movie Studio when I try to edit it. It was recorded with a Hauppage brand capture card using the arcsoft software that came with it into an MP4 format.

If it helps I have tried to convert the file to a different format but every time I've tried this it severely desyncs the audio from the file.

This doesn't happen to all my files

The length of the files doesn't seem to make a difference (has happened on 20 min files and on hour+ files

Tried to just upload the video to YouTube but had severe fps drops throughout video that aren't present in the file

Comments

justin-brook wrote on 5/16/2017, 7:43 PM

This was the last file it happened to, hopefully it helps, all looks like gibberish to me.

The program I converted this file with was Any Video Converter which I've never had problems with except on the same files that crash my editing software. When I tried to convert it I just tried to convert into another MP4 file, an Mpeg file and I think something else but the conversion always desynced the audio on these files.This info is for the pre-converted file.

General
Complete name                            : C:\Users\Justin\Downloads\YouTube\Raw\Until Dawn\Chapter 4.MP4
Format                                   : MPEG-4
Format profile                           : 3GPP Media Release 4
Codec ID                                 : 3gp4 (3gp4/isom)
File size                                : 1.19 GiB
Duration                                 : 21 min 8 s
Overall bit rate                         : 8 055 kb/s
Encoded date                             : UTC 2017-05-16 16:27:18
Tagged date                              : UTC 2017-05-16 16:27:18

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 3 frames
Format settings, GOP                     : M=4, N=54
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 21 min 8 s
Bit rate                                 : 7 952 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 29.970 (29970/1000) FPS
Minimum frame rate                       : 0.000 FPS
Maximum frame rate                       : 29 970.000 FPS
Original frame rate                      : 29.970 (30000/1001) FPS
Standard                                 : Component
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.128
Stream size                              : 1.17 GiB (99%)
Language                                 : English
Encoded date                             : UTC 2017-05-16 16:27:18
Tagged date                              : UTC 2017-05-16 16:27:18
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
mdhd_Duration                            : 1268501

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 21 min 8 s
Bit rate mode                            : Constant
Bit rate                                 : 93.4 kb/s
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 spf)
Compression mode                         : Lossy
Stream size                              : 14.1 MiB (1%)
Language                                 : English
Encoded date                             : UTC 2017-05-16 16:27:18
Tagged date                              : UTC 2017-05-16 16:27:18
 

NickHope wrote on 5/16/2017, 11:29 PM

Not sure why that file would cause problems. What version of Movie Studio do you have?

You'll find some more conversion programs to try in section 6 of this: https://www.vegascreativesoftware.info/us/forum/faq-why-won-t-vegas-open-my-file-correctly-codecs-converters-etc--104572/

justin-brook wrote on 5/17/2017, 10:53 AM

It's not the converted file that is crashing the editor, it's the original.

I'm using Movie Studio Platinum 12

NickHope wrote on 5/17/2017, 9:03 PM

It's not the converted file that is crashing the editor, it's the original.

So it looks like you need to convert it to a format that doesn't crash the editor, as per the advice in the previous 2 posts.

Can you share a sample of the media on a service such as Google Drive, Dropbox, One Drive, Mega.nz or MediaFire?

justin-brook wrote on 5/18/2017, 10:03 AM

This is why I hate going to forums for help, no one reads everything.

ORIGINAL FILE - crashes editor

CONVERTED FILE - audio is desynced

NickHope wrote on 5/18/2017, 9:05 PM

This is why I hate going to forums for help, no one reads everything.

ORIGINAL FILE - crashes editor

CONVERTED FILE - audio is desynced

Which part of our replies leads you to think that we haven't read everything? If you believe we have misunderstood you, could it be that your ambiguous postings are to blame?

If your original file crashes Vegas then apparently you need to convert it to a format that doesn't crash Vegas. You can then edit with that converted file and render a further file when you are finished.

If you share a sample of the original file as I suggested, we can test it on our systems to see whether it is a generic problem or a problem specific to your machine. We can then try converting it in other ways to make it work correctly in Vegas.

justin-brook wrote on 5/18/2017, 10:05 PM

This is why I hate going to forums for help, no one reads everything.

ORIGINAL FILE - crashes editor

CONVERTED FILE - audio is desynced

Which part of our replies leads you to think that we haven't read everything? If you believe we have misunderstood you, could it be that your ambiguous postings are to blame?

If your original file crashes Vegas then apparently you need to convert it to a format that doesn't crash Vegas. You can then edit with that converted file and render a further file when you are finished.

If you share a sample of the original file as I suggested, we can test it on our systems to see whether it is a generic problem or a problem specific to your machine. We can then try converting it in other ways to make it work correctly in Vegas.

The fact you keep saying Vegas when I stated that I use Movie Studio, a similar program from the same company but not the same.

Or that it can't be my machine because it only happens to certain files with nothing really in common with them.

Or that I have converted it to different formats which caused the audio to desync no matter what file type I converted it to.

EricLNZ wrote on 5/18/2017, 10:39 PM

The programmes are actually Vegas Pro and Vegas Movie Studio.

If when you convert your files you always get the audio desynced irrespective of what file type you convert to then it suggests your source files are causing the problem. Providing a sample as Nick suggests may help solving your problem.

NickHope wrote on 5/18/2017, 11:02 PM

The programmes are actually Vegas Pro and Vegas Movie Studio.

At version 12 it didn't bear the name "Vegas", so I should have used the words "Movie Studio" and not "Vegas". But they share the same "engine" and many of the same solutions work for both, especially when it comes to opening files.

Anyway there's not much we can do to help now without a sample of the original file.