Crashing whilst loading larger media file

Dillan-Bensley wrote on 9/11/2022, 1:08 PM

Hi,

I use movie studio 14 platinum. I used to make youtube videos over a year ago with this software and no issues. but now seems to be crashing when trying to add some larger files (although pretty sure its smaller than past videos)

So i made test clips, using same game and same recording software when i was testing volumes and mic recording ect. and when i do the add media, they added fine but when i try adding a full recording it just crashes. File im loading is MP4 970MB and 50mins long. Definitely used bigger files in the past so not sure what the issue is. (i have actually recorded this twice now and both times tests are fine but full video just causes crash)

let me know what info would be useful / how to get it and i would be happy to provide. Thanks.

Comments

j-v wrote on 9/11/2022, 1:28 PM

@Dillan-Bensley

let me know what info would be useful 

Give here the MediaInfo of that file: "  MP4 970MB and 50mins long" following this instruction: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 21H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti, Intel HD graphics 630
Laptop  :Asus EVO37T, W11 home version 21H2, CPU i7-10875H, 16 GB RAM, Intel UHD Graphics + NVIDIA GeForce RTX 2070. VP 19, 20 and VMS PL 17 are installed, all latest builds, Nvidia GPU driver version 517.40 Studiodriver and Intel GPU
driver 31.0.101.2111
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR !!!

Older Dutch tutorials of 3POINT and me: https://vimeo.com/vegasvideoforum

Dillan-Bensley wrote on 9/11/2022, 2:13 PM

@Dillan-Bensley

let me know what info would be useful 

Give here the MediaInfo of that file: "  MP4 970MB and 50mins long" following this instruction: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

 

General
Complete name                            : E:\Videos\2022-09-11 18-05-44.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/mp41)
File size                                : 970 MiB
Duration                                 : 50 min 26 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 2 689 kb/s
Writing application                      : Lavf59.16.100

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main@L4.1@Main
Codec ID                                 : hev1
Codec ID/Info                            : High Efficiency Video Coding
Duration                                 : 50 min 26 s
Bit rate                                 : 2 128 kb/s
Maximum bit rate                         : 2 500 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 60.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Bits/(Pixel*Frame)                       : 0.017
Stream size                              : 768 MiB (79%)
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : hvcC

Audio #1
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 50 min 26 s
Bit rate mode                            : Variable
Bit rate                                 : 288 kb/s
Maximum bit rate                         : 320 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 103 MiB (11%)
Title                                    : Desktop audio
Default                                  : Yes
Alternate group                          : 1

Audio #2
ID                                       : 3
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 50 min 26 s
Bit rate mode                            : Variable
Bit rate                                 : 265 kb/s
Maximum bit rate                         : 320 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 95.2 MiB (10%)
Title                                    : Microphone
Default                                  : No
Alternate group                          : 1

 

j-v wrote on 9/11/2022, 3:17 PM

Thank you for the Info.
That file is encoded with the HEVC codec.
VMS 14 Pl cannot load HEVC files.
You need to use a newer program or convert those files to AVC.
A free program to do that is Handbrake that you can download from its site: https://handbrake.fr/

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 21H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti, Intel HD graphics 630
Laptop  :Asus EVO37T, W11 home version 21H2, CPU i7-10875H, 16 GB RAM, Intel UHD Graphics + NVIDIA GeForce RTX 2070. VP 19, 20 and VMS PL 17 are installed, all latest builds, Nvidia GPU driver version 517.40 Studiodriver and Intel GPU
driver 31.0.101.2111
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR !!!

Older Dutch tutorials of 3POINT and me: https://vimeo.com/vegasvideoforum

Dillan-Bensley wrote on 9/11/2022, 4:20 PM

thanks, why doesnt that affect my smaller files?

Also which do i need to use? i tried top one but that removes my mic audio. is there no saving the mic audio at this point?

j-v wrote on 9/11/2022, 4:44 PM

thanks, why doesnt that affect my smaller files?

Maybe another codec used?
MP4 is only a video extension, it says nothing about the used codec for the video.
You have to publish also the MediaInfo of such a (small) file.

Also which do i need to use? i tried top one but that removes my mic audio. is there no saving the mic audio at this point?

H264 means AVC video and the top one is good enough. The audio has its own settings right of the video settings.
Maybe also good to choose one of the available presets but you are also able to make your own preset.

 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 21H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti, Intel HD graphics 630
Laptop  :Asus EVO37T, W11 home version 21H2, CPU i7-10875H, 16 GB RAM, Intel UHD Graphics + NVIDIA GeForce RTX 2070. VP 19, 20 and VMS PL 17 are installed, all latest builds, Nvidia GPU driver version 517.40 Studiodriver and Intel GPU
driver 31.0.101.2111
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR !!!

Older Dutch tutorials of 3POINT and me: https://vimeo.com/vegasvideoforum

Dillan-Bensley wrote on 9/12/2022, 12:54 PM

thanks, why doesnt that affect my smaller files?

Maybe another codec used?
MP4 is only a video extension, it says nothing about the used codec for the video.
You have to publish also the MediaInfo of such a (small) file.

Also which do i need to use? i tried top one but that removes my mic audio. is there no saving the mic audio at this point?

H264 means AVC video and the top one is good enough. The audio has its own settings right of the video settings.
Maybe also good to choose one of the available presets but you are also able to make your own preset.

 

Not sure why it would be different. captured from the same software using same settings. looks pretty much the same. details below. Also still trying to fix the audio but doesnt look like its gonna work. take an hour make each change so slow process
 

Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/mp41)
File size                                : 3.73 MiB
Duration                                 : 10 s 284 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 3 044 kb/s
Writing application                      : Lavf59.16.100

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main@L4.1@Main
Codec ID                                 : hev1
Codec ID/Info                            : High Efficiency Video Coding
Duration                                 : 10 s 284 ms
Bit rate                                 : 2 512 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 60.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Bits/(Pixel*Frame)                       : 0.020
Stream size                              : 3.08 MiB (83%)
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : hvcC

Audio #1
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 10 s 283 ms
Bit rate mode                            : Variable
Bit rate                                 : 259 kb/s
Maximum bit rate                         : 320 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 325 KiB (8%)
Title                                    : Desktop audio
Default                                  : Yes
Alternate group                          : 1

Audio #2
ID                                       : 3
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 10 s 283 ms
Bit rate mode                            : Variable
Bit rate                                 : 265 kb/s
Maximum bit rate                         : 320 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 327 KiB (9%)
Title                                    : Microphone
Default                                  : No
Alternate group                          : 1

j-v wrote on 9/12/2022, 2:04 PM

That file is also coded with the H265 HEVC codec.
Looks impossible to me, at least on my installations with Vegas Movie Studio 14 Platinum source files coded with H265 will not load.
Sorry, but when you indeed use the program written in the OP, I cannot further help you.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 21H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti, Intel HD graphics 630
Laptop  :Asus EVO37T, W11 home version 21H2, CPU i7-10875H, 16 GB RAM, Intel UHD Graphics + NVIDIA GeForce RTX 2070. VP 19, 20 and VMS PL 17 are installed, all latest builds, Nvidia GPU driver version 517.40 Studiodriver and Intel GPU
driver 31.0.101.2111
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR !!!

Older Dutch tutorials of 3POINT and me: https://vimeo.com/vegasvideoforum

Dillan-Bensley wrote on 9/13/2022, 4:33 PM

That file is also coded with the H265 HEVC codec.
Looks impossible to me, at least on my installations with Vegas Movie Studio 14 Platinum source files coded with H265 will not load.
Sorry, but when you indeed use the program written in the OP, I cannot further help you.

think im cracking, have tried again with the smaller files, its doesnt crash but i do get an error. think i must have just been loading it in a video player (when i check its picking up my mic ok) and think i just got mixed up. my apologies and thanks again for the help.