Distorted Video, Black Screen, mov and mp4 files after update

Quawaysea-Watts wrote on 4/25/2023, 9:14 PM

I recently purchased Sony Vegas Pro 20. I am having problems just trying to do basic editing. The video in the project media window gets distorted and during playback, the preview screen is black. Happens with the mov and mp4 files, plus more. Before I bought the program, I was using the trial version and didn't have any problems until an update. Thinking if I just went ahead and purchased the program the problem would be solved. But it didn't.

Comments

EricLNZ wrote on 4/25/2023, 11:22 PM

@Quawaysea-Watts We need more info. Start with B & C here https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

I cannot recall anyone else experiencing your problem.

Also there is no "Sony" Vegas Pro. From where did you purchase It?

https://www.vegascreativesoftware.info/us/forum/sony-vegas-vs-vegas--119881/

Quawaysea-Watts wrote on 4/27/2023, 7:33 PM

I Purchased it from https://www.vegascreativesoftware.com/

What it looks like if I upload anything other than a wmv file.

Quawaysea-Watts wrote on 4/27/2023, 7:38 PM

It says Vegas Pro 20

RogerS wrote on 4/27/2023, 7:48 PM

It sounds like it doesn't work well with your media. What's your media? https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

NOVAdash wrote on 4/27/2023, 8:05 PM

I'm really hoping to help here, and this is a stretch... Do you see the same thing when your laptop is plugged in? Try updating your integrated graphics driver (Intel or AMD). My old laptop had an Intel integrated graphics and it did all sorts of weird stuff on battery, but when plugged in the Nvidia GPU (GTX 1060) didn't do the same weird stuff. Quite a bit faster as well.