ERROR 0x8004e1c7 (Message Missing)

Dave-Sonner wrote on 2/2/2023, 4:55 PM

I re-installed VEGAS PRO 16 and get this message when trying to open an MP4 file:

ERROR 0x8004e1c7 (Message Missing)

I uninstalled the program and installed the newest version of .NET 4.8.1

Re-installed VEGAS but still get the same error.

(It crashes also when trying to open the file.)

File Info:

General
Complete name                            : H:\2023-01-29_1st-service.mp4
Format                                   : dash
Codec ID                                 : dash (dash/mp42/iso6)
File size                                : 2.88 GiB
Duration                                 : 1 h 19 min
Overall bit rate                         : 5 224 kb/s

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 h 19 min
Bit rate                                 : 5 000 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 30.000 FPS
Minimum frame rate                       : 29.412 FPS
Maximum frame rate                       : 30.303 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.080
Stream size                              : 2.74 GiB (95%)
Writing library                          : x264 core 163 r3059 b684ebe
Encoding settings                        : cabac=1 / ref=2 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=6 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=16 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / stitchable=1 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=1 / keyint=infinite / keyint_min=30 / scenecut=40 / intra_refresh=0 / rc_lookahead=20 / rc=abr / mbtree=1 / bitrate=5000 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=6000 / vbv_bufsize=5500 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 h 19 min
Bit rate                                 : 265 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 148 MiB (5%)
Default                                  : Yes
Alternate group                          : 1

HP HP EliteDesk 800 G3 SFF

OS:

Windows 10 Professional (x64) Version 2009 (build 19044.2486)

Processor:

3.40 gigahertz Intel Core i7-6700
256 kilobyte primary memory cache
1024 kilobyte secondary memory cache
8192 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)

RAM:

32644 Megabytes Usable Installed Memory

SSD Drive

 

 

Comments

john_dennis wrote on 2/2/2023, 7:21 PM

@Dave-Sonner

Have you ever loaded a file like that into Vegas Pro 16?

Codec ID                                 : dash (dash/mp42/iso6)

Rewrap the file in Handbrake or Shutter Encoder and report.

Dave-Sonner wrote on 2/4/2023, 8:20 PM

I installed Shutter Encoder and ran the "rewrap" function.

The file will load in Vegas 16 now.

Thanks for this advice.

This problem file was downloaded from Vimeo.
We stream our live Worship Service and then it saves to Vimeo for others to view.
I found out later they save a local recording of the stream.
I obtained a copy and it loads in Vegas 16 with no problem or error message.
It also plays on my media player without any problem, and the Vimeo download did not.

Here is the Codec ID: isom (iso4/avc1/isom)
I believe this is recorded from a Blackmagic ATEM, but I need to double-check that.

So my question now is:
What might Vimeo be doing to the file that causes these problems?