Movie studio 13.0 not activating

S1lverspike wrote on 3/28/2017, 3:59 PM

i searched the fourms before i posted so im sorry if this is a double post.I purchased movie studio 13 about a year ago was never able to get it installed. Today i thought to install it after rummaging through my drawer. even though u bought movie studio 13.0 its says its platinum off the disc and when i enter the serial number it says its invalid that it has to start with 1ST. For some reason my starts with 1SZ is there any mod that can help me im not sure where to fill out a support ticket. thanks

additional info: win10 cpu1100T gpu7970 12Gb ram

Comments

NickHope wrote on 3/28/2017, 11:40 PM

im not sure where to fill out a support ticket. thanks

Support request: https://support2.magix.com/customer/en/vegas/form

Other options: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-get-help-and-support-for-vegas-pro--104781/

For your specific issue, see section 2b of this and perhaps try manually registering the software in your Magix account and getting the latest download update of the same program: https://www.vegascreativesoftware.info/us/forum/faq-where-can-i-download-vegas-pro-and-other-vegas-software--104782/

S1lverspike wrote on 3/29/2017, 11:41 AM

 

For your specific issue, see section 2b of this and perhaps try manually registering the software in your Magix account and getting the latest download update of the same program: https://www.vegascreativesoftware.info/us/forum/faq-where-can-i-download-vegas-pro-and-other-vegas-software--104782/

Thank you so much this info really helped me. Apparently the disc i bought from walmart includes movie studio platinum on the disc while i have a regular version serial number hence the differece between 1SZ VS 1ST.

 

m2016 wrote on 3/30/2017, 7:28 AM

1SZ = Movie Studio 13

1ST = Movie Studio 13 Platinum

If you bought Platinum but got a wrong serialnumber you should go back to walmart. Otherwise just download the matching product via http://www.magix.com/download

S1lverspike wrote on 3/30/2017, 12:00 PM

1SZ = Movie Studio 13

1ST = Movie Studio 13 Platinum

If you bought Platinum but got a wrong serialnumber you should go back to walmart. Otherwise just download the matching product via http://www.magix.com/download

I bought it over a year ago so I highly doubt Walmart would let me exchange it. I downloaded movie studio 13 from the magix website serial key worked perfectly. My only concern is that they are selling the wrong CD keys with the work product. If mine was wrong there has to be others.