(FAQ) How can I get help and support for VEGAS Pro?

Nick Hope wrote on 11/25/2016, 6:33 AM

There are several places to get assistance with VEGAS Pro.

1. THE HELP MENU IN THE SOFTWARE

2. THE MANUAL

You can download the manuals in PDF format from the VEGAS Downloads page. The information should be nearly identical to the help in the software.

3. THIS FORUM

Start with the VEGAS Pro FAQs.

4. THE VEGAS SERVICE CENTER

Technical support for using the software is via the VEGAS Service Center. The FAQ section is still in its infancy.

5. MAGIX SUPPORT

The MAGIX Support site covers purchasing, downloading and activating etc..

6. ONLINE LIVE CHAT

Pre-sales and registration help is available via online live chat from 12pm-4pm U.S. Central Standard Time. Go to https://www.vegascreativesoftware.com/us/support/ and click the chat bubble in the bottom right corner.

7. THE LEGACY SONY CREATIVE SOFTWARE KNOWLEDGEBASE

Sony owned and supported Vegas Pro up to version 13.0 build 453. Their "Help Center" articles about VEGAS products have now been removed but you can download an archive of them in this zip file. Some information is out of date for more recent versions of VEGAS. A few of the articles have been recreated on this site, with titles preceded by "(SCS Help)" (example).

8. TUTORIALS

See this extensive list of VEGAS Pro tutorials.

9. MAKE A SUPPORT REQUEST

Item #4 (above) will lead you to the Support Request form. When making a support request, take note of the following:

  • Include as much detailed information as you can about the problem.
  • MediaInfo and File Properties can be useful.
  • A link to online media samples and a .veg project file can be useful.
  • If VEGAS crashes and displays a Problem Reporting Service (PRS) window, send the error report to the support team.
  • Your support request should be automatically acknowledged by email with a ticket number and followed up by the support team later. If you receive no acknowledgment, check your email SPAM folder.

10. 3RD PARTY PLUGIN VENDORS

Here are the support pages for some vendors of 3rd party plugins bundled with some versions of VEGAS Pro:

Comments

Nick Hope wrote on 12/5/2016, 10:01 AM

If you wish to suggest corrections or additions to this post, please send me a personal message or add a comment to the discussion and suggestions post. Thanks

7th Jan 2017 - Added tutorials link