I purchased version 13 with the 14 upgrade when available package. I am using Windows 64 bit Widows 7. In mid-May I received the links to upgrade to version 14. I downloaded it but it will not install. It asks me what components I want to install and then goes to a screen that instructs me to not do anything until everything is finished exacting and installing but it just sits there at 0% complete. It actually goes into pause mode. I have tried doing nothing as it instructed and then I tried to restart the download but it goes immediately back to pause.
I opened one ticket and was first told to make sure that I turn the Net Framework on in the operating system. I did but it still wouldn't install. Then I was told to uninstall one of my Microsoft Office updates. Still wouldn't install. Then I was told to go to the website and download the link there. Still the same problem. When I responded to tell them that it didn't work I was informed that my ticket was closed and to open another!
So I opened another ticket on 3-29 explaining what happened in the first ticket and I haven't heard anything from them.
Does anyone have any ideas I could try?