Comments

walter-i. wrote on 6/4/2023, 2:49 AM

What happens when you press the download button?
The same as with me?

BGFrance wrote on 6/4/2023, 7:56 AM

same problem since yesterday...

need an explanation or a quick fix please MAGIX

A21-EDITS wrote on 6/4/2023, 8:25 AM

Yeah, same here, was about to make a youtube short and I saw that on the hub. Whats going on?!

Tomoooo wrote on 6/4/2023, 10:19 AM

Glad to know it's not just me - if you find a fix please let me know if you have time.

 

My thread is: https://www.vegascreativesoftware.info/us/forum/vegas-hub-audio-won-t-play-or-download--141183/

Oscar-HernandezCruz wrote on 6/4/2023, 2:48 PM

What happens when you press the download button?
The same as with me?

No, nothing happens.

Oscar-HernandezCruz wrote on 6/4/2023, 2:49 PM

same problem since yesterday...

need an explanation or a quick fix please MAGIX

x2, need a quick fix please MAGIX

A21-EDITS wrote on 6/4/2023, 5:18 PM

any updates?

VEGASFlorian wrote on 6/5/2023, 2:05 AM

Hello everyone! We are working on it and will keep you updated once we identified the problem.

Marko888 wrote on 6/5/2023, 7:09 AM

 

Hello everyone! We are working on it and will keep you updated once we identified the problem.

Do you have any idea of timescale for this as I'm sure I'm not the only user working to deadlines and need these tools to be available?

Kind regards

VEGASDerek wrote on 6/5/2023, 7:35 AM

The team working on VEGAS Hub is investigating this right now and it is their top priority, however we have not discovered the actual cause of this issue yet. Since this issue likely is a server-side problem, once we have a fix, it will be rolled out immediately.

A21-EDITS wrote on 6/5/2023, 8:58 AM

Ok. Thank goodness. The video section works fine! It's just the music part.

VEGASFlorian wrote on 6/5/2023, 9:00 AM

We found a problem in the webapp and were able to fix it.
Audio preview and download should be working again.

You will probably have to log in again.

A21-EDITS wrote on 6/5/2023, 9:02 AM

🎆🎆🎆🎆 awesome!!! (First time using the forums btw) you guys are great!

Marko888 wrote on 6/5/2023, 9:10 AM

Working perfectly, didn't even have to log out/in. Great job, thank you :) 👌

VEGASFlorian wrote on 6/5/2023, 9:14 AM

Great. Thanks for the feedback

BGFrance wrote on 6/5/2023, 1:23 PM

Thanks for solving the problem !

Lance-Foss wrote on 7/15/2023, 11:20 PM

Issues have come from outta nowhere downloading video clips from Vegas Hub. Was working 7/14/23 part of the day just fine. And later that day into today, there is just one video clip download made successfully with a complete login and logout from Vegas Hub. I wrote Technical Support and no answer yet. The joy of creating is at a standstill : ( . Sounds like the same/similar problem that is in the thread here with audio.