No response from Support after 10+ days – VEGAS Pro 23 license

Amin-BKC wrote on 12/15/2025, 5:02 AM

Hello,

I am posting here because I have not received any response from VEGAS / MAGIX Support after more than 10 days.

I opened two official support tickets regarding a VEGAS Pro 23 license issue:
- Ticket #2025120117002299 (December 1st)
- Ticket #2025120317001956 (December 3rd)

The license was successfully registered to my email address, but it does not appear in my VEGAS Creative Software account, which prevents me from using the software.

I have only received automatic acknowledgements so far, but no actual support response.

Could a moderator please help escalate this issue to the support team?

Thank you very much.

Comments

Dexcon wrote on 12/15/2025, 5:34 AM

The license was successfully registered to my email address ...

Though I am not a moderator, it will no doubt be helpful to know if you received an email confirming your Vegas Pro 23 purchase? - a confirmation email has always occurred just after my Vegas Pro purchases and those emails have always included download links to the Vegas Pro program as well as to any other downloads that may accompany the Vegas Pro version purchased.

The purchase confirmation email would also include the purchase order number which you could quote in your communications with Vegas Support.