"Online connection could not be established" error when rendering

Isabel-Buus wrote on 4/6/2020, 1:18 PM

Using Vegas Pro 17 Edit on a fairly new high-end Dell laptop running Windows 10 Pro. Have created my first (short) video, and when I try to render it, I get an error message saying that "an online connection could not be established." I made sure to give Vegas Pro both public and private firewall access, but I still get the message. Not sure where to go from here. Help!!

Comments

j-v wrote on 4/6/2020, 1:47 PM

Which project properties, which sourcefile and what rendertemplate did you use to store at??

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 2004 build 19041.264, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 2004 build 19041.264, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 451.48 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

Isabel-Buus wrote on 4/7/2020, 12:15 PM

j-v, thanks for the speedy followup - I wasn't getting refreshed so I only saw this just now.

Project properties: width 1920, height 1080, HDR mode off, field order none, pixel aspect ratio 1:1, output rotation 0 degrees original, frame rate 29.970 (NTSC), stereoscopic 3-d mode off, pixel format 8-bit, compositing gamma 2.222 (video), ACES version 1.1, ACES colorspace default, view transform off, look modification transformation none, full resolution rendering quality best, motion blur type gaussian, deinterlace method blend fields, re-sample mode disable re-sample, adjust source media to better match project settings on.

Sourcefile: a succession of .png still photos (trying to animate), together with an .mp3 audio file

Rendertemplate: internet HD 1080p 29.97 fps

j-v wrote on 4/7/2020, 1:27 PM

I think one or more codecs have to be allowed. The first time this is needed the program tries to connect to Magix. Probably that is with you not possible one way or another. Mostly Windows Defender, browsersettings or firewall are due to it, something you have to clear yourself in the settings for those programs.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 2004 build 19041.264, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 2004 build 19041.264, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 451.48 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

Isabel-Buus wrote on 4/7/2020, 3:08 PM

Thanks j-v. I'll keep trying to open things up with browser settings and/or Windows Defender. I've already tried most of the recommendations I've seen in other posts, no luck yet. Do you know if there are certain ports that have to be opened in order to connect to Magix? I haven't opened any ports yet....

j-v wrote on 4/7/2020, 4:07 PM

Most this problem occurs when in your Windows account or your browser settings it is for software not allowed to make contact with the outside. For Vegas software you have to make an exception in those settings

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 2004 build 19041.264, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 2004 build 19041.264, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 451.48 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEMCELL DONOR !!!