Pro20 crashing/freezing

Ash-Williams wrote on 10/31/2022, 10:19 AM

Good afternoon all,

I have recently purchased Vegas Pro 20, I'm using it to edit shorts but will be using it to to do long form content soon. Unfortunately the program keeps not responding on me, at first I thought it was because everything was on my external HDD so I put everything on to my m.2 to edit but it's still happening, every time forcing me to have to end task through task manager. Obviously this is causing me to have to spent a lot more time than necessary to edit and time is money.

Any help and advice would be really appreciated. Pc specs below.

Cheers
Ash

AMD Ryzen 5 5600X CPU
Corsair Vengeance DDR4 3600MHz 32gb
Evga Geforce RTX3070 FTW3 GPU 8gb
 

Comments

jetdv wrote on 10/31/2022, 10:37 AM

Are you on build 214 of VEGAS Pro 20?

Ash-Williams wrote on 10/31/2022, 10:50 AM

Are you on build 214 of VEGAS Pro 20?

I am yes

jetdv wrote on 10/31/2022, 11:10 AM

Please post the mediainfo information on the footage you are using.

Ash-Williams wrote on 10/31/2022, 11:14 AM

Please post the mediainfo information on the footage you are using.

Apologies but I'm not the most technical minded, taught myself everything from the beginning so far.

How do I find that info for you?

j-v wrote on 10/31/2022, 11:25 AM

- Let MediaInfo do this job for you exactly following this tutorial : https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/
- Give also a screenshot of the Help/Check for Driver Updates

met vriendelijke groet
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andyrpsmith wrote on 10/31/2022, 11:49 AM

Ash, see my post here : https://www.vegascreativesoftware.info/us/forum/vegas-pro-20-build-214-general-thread--137661/?page=4#ca861821

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

Ash-Williams wrote on 10/31/2022, 12:16 PM

Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 16.7 MiB
Duration                                 : 28 s 956 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 4 838 kb/s
Writing application                      : Lavf55.43.100

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 28 s 934 ms
Bit rate mode                            : Constant
Bit rate                                 : 4 500 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 60.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.036
Stream size                              : 16.2 MiB (97%)
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 28 s 956 ms
Bit rate mode                            : Variable
Bit rate                                 : 128 kb/s
Maximum bit rate                         : 182 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 453 KiB (3%)
Default                                  : Yes
Alternate group                          : 1


I think this is the right thing???

Ash-Williams wrote on 10/31/2022, 12:17 PM

Ash, see my post here : https://www.vegascreativesoftware.info/us/forum/vegas-pro-20-build-214-general-thread--137661/?page=4#ca861821

Damn so it's a common thing, I'll have to have a proper read through that tomorrow when I have a bit more time.

bitman wrote on 11/1/2022, 7:14 AM

@Ash-Williams One (of the) reason(s) of Vegas turning nonresponsive could very well be disk access as you mentioned before (having a HD external drive). If I have a nonresponsive issue with Vegas it is usually when it tries to access my sleeping Hard drives. I only use my hard drives as archive, so I set them to sleep automatically (via power settings in windows) after a few minutes of no activity (so my PC is more silent and uses less energy and tear and wear on the HDD).

All my Vegas stuff is on the C drive SSD NVMe and other NVMe SSD disks. Unfortunately, Vegas does seem to have the need to take a peek in the HD drives with certain actions (I presume when Vegas explorer is triggered or some other obscure reason); then the HD are woken which causes non-responsiveness which in most cases resolves itself with patience, but it can fail, hang or time out I presume...

Last changed by bitman on 11/1/2022, 7:16 AM, changed a total of 2 times.

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john_dennis wrote on 11/1/2022, 8:09 AM

@Ash-Williams

"...every time forcing me to have to end task through task manager."

In this link, I describe a method for finding more information about your system when the hang or crash happened.

https://www.vegascreativesoftware.info/us/forum/frequent-long-freezing-all-of-a-sudden--137637/#ca861860

If you're not used to reading Windows Event Logs you could cut straight to the Reliability Monitor.

There, you'll see a summary of events that have happened in your system.

"... taught myself everything from the beginning so far."

Now, I've joined you grade-school teachers and taught you something. No one can replace them, because they taught you to read.

Ash-Williams wrote on 11/1/2022, 9:51 AM

@Ash-Williams

"...every time forcing me to have to end task through task manager."

In this link, I describe a method for finding more information about your system when the hang or crash happened.

https://www.vegascreativesoftware.info/us/forum/frequent-long-freezing-all-of-a-sudden--137637/#ca861860

If you're not used to reading Windows Event Logs you could cut straight to the Reliability Monitor.

There, you'll see a summary of events that have happened in your system.

"... taught myself everything from the beginning so far."

Now, I've joined you grade-school teachers and taught you something. No one can replace them, because they taught you to read.

This is what I'm getting when it happens. Stopped interacting with windows, Is there a setting somewhere I haven't got set right (I haven't delved into Pro20's settings as I don't want to make things worse,) perhaps something along the lines of using GPU instead of CPU to do the hard work when editing, obviously CPU has to do something I know that.

It's silly now, I started a new project, imported the clip off my m.2, removed the audio then tried to trim the clip and instantly stop responding. Hugely affecting my productivity and is going to end up being a "Loss of Earnings" soon, I just loved vegas 19 and know it well so very hesitant to move over to say, Davinci resolve.e

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path:    C:\Program Files\VEGAS\VEGAS Pro 20.0\vegas200.exe

Problem signature
Problem Event Name:    AppHangB1
Application Name:    vegas200.exe
Application Version:    20.0.0.214
Application Timestamp:    6347517b
Hang Signature:    5041
Hang Type:    134217728
OS Version:    10.0.19044.2.0.0.768.101
Locale ID:    2057
Additional Hang Signature 1:    5041554850fa4ba5e4fcd4306f347366
Additional Hang Signature 2:    bdf1
Additional Hang Signature 3:    bdf108c5296df50646e1ac65e45b5179
Additional Hang Signature 4:    5041
Additional Hang Signature 5:    5041554850fa4ba5e4fcd4306f347366
Additional Hang Signature 6:    bdf1
Additional Hang Signature 7:    bdf108c5296df50646e1ac65e45b5179

Extra information about the problem
Bucket ID:    b3c70165abc851386e889a3397f70954 (2200177964354046292)
 

Ash-Williams wrote on 11/7/2022, 7:52 AM

UP!!!! I thought I'd fixed this but it's STILL happening.

Is there a way to get actual tech support quickly?

RogerS wrote on 11/7/2022, 8:03 AM

Go to the top of the page and click support and then "contact support."