Problem with Mobile View Render

Theuns wrote on 4/13/2023, 7:53 AM

Can any one Help me

I want to render a Video in Celphone view Vertical all my Settings is

Correct I did follow this video

My Pre View is 100% Right but every time

I went to render with the Right Settings it jump back to the

big screen view or Standard Video or TV View.

 

I need to do I Video today that needs to be done tomorrow at the latest.

 

Can anyone Help me Please

I have the Vegas Pro 365

Regards

Theuns

 

Theuns Serfontein from South Africa

 

  • Magix version: .......... Vegas Pro 365 + Vegas 19 Post
  • Windows version: .... Edition Windows: 11 Pro
  • Version: .................... Dev
  • Installed on: ............. 2023/‎07/‎14
  • Experience: ............. Windows Feature Experience Pack
  • Processor: .............. Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz   2.90 GHz
  • Graphics Card: ....... Intel(R) UHD Graphics 63
  • Installed RAM: .......16,0 GB (15,8 GB usable)
  • System type: .......... 64-bit operating system, x64-based processor
  • CPU: ....................... Intel (R) Core (TM) i5-10400 CPU @ 2.90GHz
  • GPU: ...................... Intel (R) UHD Graphics 630

Comments

RogerS wrote on 4/13/2023, 7:54 AM

You are using VP 20?

Can you share a screenshot of your render settings? What resolution is your project set to?

Theuns wrote on 4/13/2023, 9:03 AM

Hi Roger

 

Thx A Lot Out Power wil be cut of in a min from now

 

I will send you Screen shots in 4 hour time

Thx Again

 

Theuns Serfontein from South Africa

 

  • Magix version: .......... Vegas Pro 365 + Vegas 19 Post
  • Windows version: .... Edition Windows: 11 Pro
  • Version: .................... Dev
  • Installed on: ............. 2023/‎07/‎14
  • Experience: ............. Windows Feature Experience Pack
  • Processor: .............. Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz   2.90 GHz
  • Graphics Card: ....... Intel(R) UHD Graphics 63
  • Installed RAM: .......16,0 GB (15,8 GB usable)
  • System type: .......... 64-bit operating system, x64-based processor
  • CPU: ....................... Intel (R) Core (TM) i5-10400 CPU @ 2.90GHz
  • GPU: ...................... Intel (R) UHD Graphics 630
Theuns wrote on 4/13/2023, 1:22 PM

Hi Roger

I do have the Vegas Pro 365

Here is my Project Settings

Will send the 2 other Screen Shots now

 

 

Theuns Serfontein from South Africa

 

  • Magix version: .......... Vegas Pro 365 + Vegas 19 Post
  • Windows version: .... Edition Windows: 11 Pro
  • Version: .................... Dev
  • Installed on: ............. 2023/‎07/‎14
  • Experience: ............. Windows Feature Experience Pack
  • Processor: .............. Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz   2.90 GHz
  • Graphics Card: ....... Intel(R) UHD Graphics 63
  • Installed RAM: .......16,0 GB (15,8 GB usable)
  • System type: .......... 64-bit operating system, x64-based processor
  • CPU: ....................... Intel (R) Core (TM) i5-10400 CPU @ 2.90GHz
  • GPU: ...................... Intel (R) UHD Graphics 630
Theuns wrote on 4/13/2023, 1:23 PM

Render Settings

Theuns Serfontein from South Africa

 

  • Magix version: .......... Vegas Pro 365 + Vegas 19 Post
  • Windows version: .... Edition Windows: 11 Pro
  • Version: .................... Dev
  • Installed on: ............. 2023/‎07/‎14
  • Experience: ............. Windows Feature Experience Pack
  • Processor: .............. Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz   2.90 GHz
  • Graphics Card: ....... Intel(R) UHD Graphics 63
  • Installed RAM: .......16,0 GB (15,8 GB usable)
  • System type: .......... 64-bit operating system, x64-based processor
  • CPU: ....................... Intel (R) Core (TM) i5-10400 CPU @ 2.90GHz
  • GPU: ...................... Intel (R) UHD Graphics 630
Theuns wrote on 4/13/2023, 1:25 PM

Render Settings 2

 

I am going to see if I can fix it again

I think I know maybe what I need to do.

Thx again for your Help

Theuns Serfontein from South Africa

 

  • Magix version: .......... Vegas Pro 365 + Vegas 19 Post
  • Windows version: .... Edition Windows: 11 Pro
  • Version: .................... Dev
  • Installed on: ............. 2023/‎07/‎14
  • Experience: ............. Windows Feature Experience Pack
  • Processor: .............. Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz   2.90 GHz
  • Graphics Card: ....... Intel(R) UHD Graphics 63
  • Installed RAM: .......16,0 GB (15,8 GB usable)
  • System type: .......... 64-bit operating system, x64-based processor
  • CPU: ....................... Intel (R) Core (TM) i5-10400 CPU @ 2.90GHz
  • GPU: ...................... Intel (R) UHD Graphics 630
Theuns wrote on 4/13/2023, 1:50 PM

Hi Roger

I did overcome the problem but thanks again for your

Helping Hand that was ready to help

Theuns Serfontein from South Africa

 

  • Magix version: .......... Vegas Pro 365 + Vegas 19 Post
  • Windows version: .... Edition Windows: 11 Pro
  • Version: .................... Dev
  • Installed on: ............. 2023/‎07/‎14
  • Experience: ............. Windows Feature Experience Pack
  • Processor: .............. Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz   2.90 GHz
  • Graphics Card: ....... Intel(R) UHD Graphics 63
  • Installed RAM: .......16,0 GB (15,8 GB usable)
  • System type: .......... 64-bit operating system, x64-based processor
  • CPU: ....................... Intel (R) Core (TM) i5-10400 CPU @ 2.90GHz
  • GPU: ...................... Intel (R) UHD Graphics 630
walter-i. wrote on 4/13/2023, 2:58 PM

@Theuns
Did you swap Width and Height in the render settings?

Theuns wrote on 4/13/2023, 3:40 PM

Hi Walter

Thx For the Reply Walter

Yes I did Fix the problem With that , but Now I sit with A new problem

And I don't know what to do I Even reinstalled Vegas Pro 365.to see if there is a problem

with the Program.

 

Just After I fix the program and render the Mobil Video 100 % from there on forward

It doesn't want to render any Video every time I Click on "Render as " Vegas Crash.

and then I Reinstall Vegas But still it does the same thing.

 

What Can it be I am through the Roof because I need to complete a Clients Video and

I can't fix the problem and everything was working 100 % till the point where I render the Mobile

Video as a test to see if it is working and now I cant complete what I need to do.

 

Regards

Theuns

 

 

 

Theuns Serfontein from South Africa

 

  • Magix version: .......... Vegas Pro 365 + Vegas 19 Post
  • Windows version: .... Edition Windows: 11 Pro
  • Version: .................... Dev
  • Installed on: ............. 2023/‎07/‎14
  • Experience: ............. Windows Feature Experience Pack
  • Processor: .............. Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz   2.90 GHz
  • Graphics Card: ....... Intel(R) UHD Graphics 63
  • Installed RAM: .......16,0 GB (15,8 GB usable)
  • System type: .......... 64-bit operating system, x64-based processor
  • CPU: ....................... Intel (R) Core (TM) i5-10400 CPU @ 2.90GHz
  • GPU: ...................... Intel (R) UHD Graphics 630
j-v wrote on 4/13/2023, 4:12 PM

@Theuns
Reset the program by following this exactly;;https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Theuns wrote on 4/13/2023, 4:47 PM

Hi J-V

Thx For the Reply

How do I Save My Settings To my C Drive?

Theuns Serfontein from South Africa

 

  • Magix version: .......... Vegas Pro 365 + Vegas 19 Post
  • Windows version: .... Edition Windows: 11 Pro
  • Version: .................... Dev
  • Installed on: ............. 2023/‎07/‎14
  • Experience: ............. Windows Feature Experience Pack
  • Processor: .............. Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz   2.90 GHz
  • Graphics Card: ....... Intel(R) UHD Graphics 63
  • Installed RAM: .......16,0 GB (15,8 GB usable)
  • System type: .......... 64-bit operating system, x64-based processor
  • CPU: ....................... Intel (R) Core (TM) i5-10400 CPU @ 2.90GHz
  • GPU: ...................... Intel (R) UHD Graphics 630
j-v wrote on 4/14/2023, 5:18 AM

That has something to do with resetting to the default settings at start after installation?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

3POINT wrote on 4/14/2023, 1:39 PM

@Theuns Since you're changing manually rendertemplates, where a simple typo error can lead to unforeseen results like your actual issue shows (rendering 1080x1920 to 1080x1020 instead). Be also aware that not every resolution is legal and will be accepted, this also can lead to a crash when trying to render.

Theuns wrote on 4/14/2023, 2:37 PM

Hi 3POINT

Thx yes I did Fix this "(rendering 1080x1920 to 1080x1020 instead) " and I was Able

to render it With a Green Screen that I want to use in my Cellphone Format Video that I

am working on. Just after that when I remove the Green screen and Render the Final

part of the Project the whole problem Started.

I Did What J-V suggest at this link https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

to and I did it and did Clear Everything but...

I open my Program with the Cell Phone Project and again it crashes

about 10 Sec after I Click on "Render As" it does not even open

the window where I need to choose my Render Settings Vegas just crashes.

I can't even do a Screenshot to show you the settings.

I am going to Uninstall Vegas Completely from my PC and then download it again from my

Back office.

If that does not work then the Last Option is to Format my PC as if I never Have Vegas

om my Computer I think that can be the only way out if all else Fails.

Will keep you posted.

Here is also a Video that I just make now for you to see What Happen

Regards

Theuns

 

 

Theuns Serfontein from South Africa

 

  • Magix version: .......... Vegas Pro 365 + Vegas 19 Post
  • Windows version: .... Edition Windows: 11 Pro
  • Version: .................... Dev
  • Installed on: ............. 2023/‎07/‎14
  • Experience: ............. Windows Feature Experience Pack
  • Processor: .............. Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz   2.90 GHz
  • Graphics Card: ....... Intel(R) UHD Graphics 63
  • Installed RAM: .......16,0 GB (15,8 GB usable)
  • System type: .......... 64-bit operating system, x64-based processor
  • CPU: ....................... Intel (R) Core (TM) i5-10400 CPU @ 2.90GHz
  • GPU: ...................... Intel (R) UHD Graphics 630
3POINT wrote on 4/14/2023, 3:59 PM

@Theuns Indeed quite strange. Does this also happen when you start a clean project with 1920x1080 16:9 AR and try to render that?

Theuns wrote on 4/14/2023, 4:11 PM

Hi 3Point

Yes I Test it with a normal TV Vie Video and the Mobile View

Have a look at these 2 Videos that I did send to Support

I did not Rec the TV View one that I test But it do 100% the something

Support send me these Steps to do :

I did not do it yet but will also let you know also

*************************************************

Dear Theuns,

Thank you for the video. 

Let's check to see if uninstalling and reinstalling the software to the hidden admin profile helps. Windows comes with a hidden administrator account which must first be enabled. To do so:

1. Type "Command Prompt" into Windows search or Cortana

2. right-click on the Command Prompt result that appears and choose "Run as administrator"

3. After the command prompt opens, type: net user administrator /active:yes

4. Double check to make sure the command is entered correctly and hit Enter on your keyboard.

5. After running this command, the prompt will respond with: command completed successfully

6. Go back to the Windows desktop , and press Ctrl+Alt+Delete and select “Switch User” to find the Administrator account, then select it.

7. Install and activate your software applications onto this profile.

If this works for your issue, you can then copy the desktop icon for the software. Once you do that, you can then log back into your normal account and paste the desktop icon there to launch it.

**************************************************

 

Regards

Theuns

 

Theuns Serfontein from South Africa

 

  • Magix version: .......... Vegas Pro 365 + Vegas 19 Post
  • Windows version: .... Edition Windows: 11 Pro
  • Version: .................... Dev
  • Installed on: ............. 2023/‎07/‎14
  • Experience: ............. Windows Feature Experience Pack
  • Processor: .............. Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz   2.90 GHz
  • Graphics Card: ....... Intel(R) UHD Graphics 63
  • Installed RAM: .......16,0 GB (15,8 GB usable)
  • System type: .......... 64-bit operating system, x64-based processor
  • CPU: ....................... Intel (R) Core (TM) i5-10400 CPU @ 2.90GHz
  • GPU: ...................... Intel (R) UHD Graphics 630
Theuns wrote on 4/14/2023, 4:11 PM

Sorry I see I did send you the 1st Video just look at the 2de one

Theuns Serfontein from South Africa

 

  • Magix version: .......... Vegas Pro 365 + Vegas 19 Post
  • Windows version: .... Edition Windows: 11 Pro
  • Version: .................... Dev
  • Installed on: ............. 2023/‎07/‎14
  • Experience: ............. Windows Feature Experience Pack
  • Processor: .............. Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz   2.90 GHz
  • Graphics Card: ....... Intel(R) UHD Graphics 63
  • Installed RAM: .......16,0 GB (15,8 GB usable)
  • System type: .......... 64-bit operating system, x64-based processor
  • CPU: ....................... Intel (R) Core (TM) i5-10400 CPU @ 2.90GHz
  • GPU: ...................... Intel (R) UHD Graphics 630
Theuns wrote on 4/16/2023, 1:08 PM

@3POINT  And @j-v This was Working

1. Type "Command Prompt" into Windows search or Cortana

2. right-click on the Command Prompt result that appears and choose "Run as administrator"

3. After the command prompt opens, type: net user administrator /active:yes

4. Double check to make sure the command is entered correctly and hit Enter on your keyboard.

5. After running this command, the prompt will respond with: command completed successfully

6. Go back to the Windows desktop , and press Ctrl+Alt+Delete and select “Switch User” to find the Administrator account, then select it.

7. Install and activate your software applications onto this profile.

The only problem I still sitting with is rendering it from my Personal acc I need to Switch User to Render Via

The Administrator Acc.

Last changed by Theuns on 4/16/2023, 1:11 PM, changed a total of 2 times.

Theuns Serfontein from South Africa

 

  • Magix version: .......... Vegas Pro 365 + Vegas 19 Post
  • Windows version: .... Edition Windows: 11 Pro
  • Version: .................... Dev
  • Installed on: ............. 2023/‎07/‎14
  • Experience: ............. Windows Feature Experience Pack
  • Processor: .............. Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz   2.90 GHz
  • Graphics Card: ....... Intel(R) UHD Graphics 63
  • Installed RAM: .......16,0 GB (15,8 GB usable)
  • System type: .......... 64-bit operating system, x64-based processor
  • CPU: ....................... Intel (R) Core (TM) i5-10400 CPU @ 2.90GHz
  • GPU: ...................... Intel (R) UHD Graphics 630
j-v wrote on 4/16/2023, 1:39 PM

It is much easier to change your own account in Windows to administrator. 
You do this in the Control Panel/User Accounts. 
There you can see how you can easily change your own account to administrator

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Theuns wrote on 4/16/2023, 3:13 PM

@j-v I will have a look Thx , Support did send me these steps at least it did help me a lot to render and complete a Project Yesterday

Theuns Serfontein from South Africa

 

  • Magix version: .......... Vegas Pro 365 + Vegas 19 Post
  • Windows version: .... Edition Windows: 11 Pro
  • Version: .................... Dev
  • Installed on: ............. 2023/‎07/‎14
  • Experience: ............. Windows Feature Experience Pack
  • Processor: .............. Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz   2.90 GHz
  • Graphics Card: ....... Intel(R) UHD Graphics 63
  • Installed RAM: .......16,0 GB (15,8 GB usable)
  • System type: .......... 64-bit operating system, x64-based processor
  • CPU: ....................... Intel (R) Core (TM) i5-10400 CPU @ 2.90GHz
  • GPU: ...................... Intel (R) UHD Graphics 630