Comments

RogerS wrote on 3/20/2022, 11:26 PM

What version of Vegas is it? If you're on 19 try updating to 532.

If an earlier version of19, does the media trigger the inefficient editing warning? If so that could be the reason.

If neither of these, kindly share what the media is.

https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

No_Smoking wrote on 3/20/2022, 11:50 PM

Sorry, it's Vegas Pro 16.0 build 424
no message, just a loading circle after selecting say 5 clips and hitting open, sometimes it just crashes to desktop with no Problem Report, and other times the Report window pops up. here is the information from the Report window
 

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 16.0 (Build 424)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\SYSTEM32\ntdll.dll
   Fault Address:       0x00007FFF2165E414
   Fault Offset:        0x000000000002E414

Fault Process Details
   Process Path:        D:\Program Files\Sony Vegas Pro\vegas160.exe
   Process Version:     Version 16.0 (Build 424)
   Process Description: VEGAS Pro
   Process Image Date:  2019-04-18 (Thu Apr 18) 07:45:24

RogerS wrote on 3/21/2022, 12:22 AM

Okay, so since it's not 19, what exactly is the media then? Do just 1 of these files import without issue?

No_Smoking wrote on 3/21/2022, 12:31 AM

They are .mp4 files. We have a security camera that records footage in 1-minute increments, so in order to merge 1 hours worth of video, its 60 files.
I wanted to import all of them at once rather than 1-2 at a time, I'd be doing it all night lol.

Yes, 1 or 2 can be imported without issue

Dexcon wrote on 3/21/2022, 12:40 AM

The Fault Process Details shows that Vegas Pro 16 has been installed on the D drive, not the C drive. Over the years, some who have installed Vegas Pro on a drive other than the C drive have encountered various problems.

Further, the directory under Program Files is named Sony Vegas Pro. This seems out of the ordinary as Vegas Pro 14 and onwards typically install under Program Files\VEGAS\VEGAS Pro xx.0 (where 'xx' is the version number). I wonder if this 'unique' directory path is causing problems for the program.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

No_Smoking wrote on 3/21/2022, 1:17 AM

Interesting. I can try and reinstall using default settings.
Edit: Unfortunately, that didn't work. Default install and it still crashes. =(

RogerS wrote on 3/21/2022, 1:41 AM

Try a reset, too https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

May be a media issue, though.

Dexcon wrote on 3/21/2022, 1:54 AM

We have a security camera that ...

There have a couple of posts on the forum in recent years about problems with using security camera footage (mp4) in Vegas Pro. The recommendation was to transcode to an industry standard mp4 via a free transcode utility like Handbrake (https://handbrake.fr/).

https://www.vegascreativesoftware.info/us/forum/cannot-import-mp4-files-generated-by-my-annke-security-camera-system--128750/#ca800688

https://www.vegascreativesoftware.info/us/forum/why-can-t-crack-mp4-format-and-read-h264-avc-part-10--125217/#ca779361

As Handbrake can batch transcode (using its Queue function), you might want to try transcoding, say, half a dozen of your camera media and then see if the all six of the transcoded can be imported in to Vegas Pro at once.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

No_Smoking wrote on 3/21/2022, 3:23 PM

I tried doing the reset, and that unfortunately didn't work.
I also tried downloading Handbreak and that worked. got all 60 to import at once, after processing it in Handbreak. a little extra time, but at least it can be done in the background without my micromanaging it =)

I appreciate all the help! Thank you!

 

Former user wrote on 3/21/2022, 3:34 PM

They are .mp4 files. We have a security camera that records footage in 1-minute increments, so in order to merge 1 hours worth of video, its 60 files.
I wanted to import all of them at once rather than 1-2 at a time, I'd be doing it all night lol.

Yes, 1 or 2 can be imported without issue


@No_Smoking Hi, MP4 is a container, it includes different bits of info, so just out of curiosity as @RogerS mentioned can you post the MediaInfo of one of those files (presuming they're all the same)

MediaInfo, download it, it's free https://mediaarea.net/en/MediaInfo
After downloading, right click on the media in your Windows folder, open MediaInfo, choose Text from the View option, select all, copy & paste in a comment here,

No_Smoking wrote on 3/21/2022, 7:02 PM

Sure thing. Here it is.
General
Complete name                            : D:\Backups\record\20220320\16\00.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 7.41 MiB
Duration                                 : 1 min 0 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 1 036 kb/s
Writing application                      : Lavf57.25.100

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L4.1
Format settings                          : CABAC / 1 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 1 frame
Format settings, GOP                     : M=1, N=40
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 min 0 s
Bit rate mode                            : Variable
Bit rate                                 : 905 kb/s
Maximum bit rate                         : 1 920 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 20.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.022
Stream size                              : 6.48 MiB (87%)
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : ADPCM
Format profile                           : A-Law
Codec ID                                 : alaw
Duration                                 : 1 min 0 s
Bit rate mode                            : Constant
Bit rate                                 : 128 kb/s
Channel layout                           : C
Stream size                              : 938 KiB (12%)
Default                                  : Yes
Alternate group                          : 1
 

Dexcon wrote on 3/21/2022, 7:17 PM

@No_Smoking  ... Thank you for posting the MediaInfo report. The first thing I noticed was that the codec ID is 'isom (isom/iso2/avc1/mp4)'. There was another post on the forum earlier this month about difficulties with isom media in Vegas Pro: https://www.vegascreativesoftware.info/us/forum/exported-project-archive-media-imports-but-timeline-events-blank--134498/#ca838958

Please have a look at my comment on that post re what I have found out about isom media.

This probably goes further to support previous opinions on the forum that security camera video can be a problem. I am happy to hear that transcoding via HandBrake has proven to be successful for you.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

EricLNZ wrote on 3/21/2022, 7:59 PM

Unusual file. Very low bitrate and 20fps.

No_Smoking wrote on 3/21/2022, 8:39 PM

It is from a Wyze v3 cam

Former user wrote on 3/21/2022, 8:44 PM

@EricLNZ Could that be because it's a security camera recording hrs of footage to keep file size down, ?

EricLNZ wrote on 3/21/2022, 9:17 PM

@Former user Presumably. But anyway the problem is solved for No_Smoking.

Stephanie_Sy wrote on 3/21/2022, 9:23 PM

Can you boot into Safe Mode?

Former user wrote on 3/21/2022, 9:55 PM

Try rewraping your files, copying the video while re-encoding the audio using Shutter Encoder. If you confirm it works you can paste in all your files from that device and make them compatible all at once

Dexcon wrote on 3/21/2022, 10:31 PM

Try rewraping your files, copying the video while re-encoding the audio using Shutter Encoder

The OP has already successfuly transcoded (rewrapped) the video media as a batch job in HandBrake. Ii would useful to know if there any substantial advantage of using Shutter Encoder instead of HandBrake?

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

Former user wrote on 3/21/2022, 10:38 PM

@Dexcon Wouldn't he have re-encoded the video portion if he was using Handbrake?

This is copying the video, and re-encoding the audio only. If that is not successful then a full re-encode necessary I don't like re-encoding anything where possible for quality and time reasons

Dexcon wrote on 3/22/2022, 12:17 AM

Wouldn't he have re-encoded the video portion if he was using Handbrake?

@Former user  ... yes, the video would have been transcoded, but that is because it was the video that needed to be transcoded as the original video is an unusual codec (isom) and has caused problems before as covered in the link in my earlier comment from about 5 hours ago.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

Former user wrote on 3/22/2022, 2:10 AM

@Dexcon Not necessarily, it may just need to be rewrapped with legal audio but if @No_Smoking never tries we'll never know.. There was an example yesterday of Vegas not loading video file due to it containing mp3 audio. There was nothing wrong with the video component.

Here's an example of a file with Codec ID isom (isom/iso2/avc1/mp41) that plays fine in Vegas, so the information you base your conclusion on is not correct. Correlation is not causation. https://joinbox.github.io/dash-video/video/sample_video_1080p_3000k.mp4

My Eufy security cameras have the same codec ID as does my OBS encoded AVC files. They play fine in Vegas. The previous case you mention may not require any transcoding, 7 AAC tracks in an Mp4 container doesn't sound legal, in that example the solution may have been to rewrap to .MOV, and nothing else . Full video transcodes should be done only when necessary

Former user wrote on 3/22/2022, 2:27 AM

@Former user Butterfly got squished 😢

Dexcon wrote on 3/22/2022, 2:51 AM

Butterfly got squished

@Former user  ... I'm not sure how I should take that - it seems belittling.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz