[RESOLVED] Vegas Pro 16.0 Crash on Startup

CoolCatAndrew wrote on 9/13/2018, 12:22 AM

Hello. I have just installed Vegas 16.0, but whenever I try to launch either it or Vegas Pro 14.0, they crash before entering the program. Pasted below are the problem details for both Vegas Pro 14.0 and Vegas Pro 16.0 respectively. I am currently running a 64-bit version of Windows 10 Pro

Problem Description
Application Name: VEGAS Pro
Application Version: Version 14.0 (Build 270) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll
Fault Address: 0x00007FFF02B60819
Fault Offset: 0x0000000000030819

Fault Process Details
Process Path: C:\Program Files\VEGAS\VEGAS Pro 14.0\vegas140.exe
Process Version: Version 14.0 (Build 270) 64-bit
Process Description: VEGAS Pro
Process Image Date: 2017-06-12 (Mon Jun 12) 21:05:46

Problem Description
Application Name: VEGAS Pro
Application Version: Version 16.0 (Build 261)
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll
Fault Address: 0x00007FFEEEE40819
Fault Offset: 0x0000000000030819

Fault Process Details
Process Path: C:\Program Files\VEGAS\VEGAS Pro 16.0\vegas160.exe
Process Version: Version 16.0 (Build 261)
Process Description: VEGAS Pro
Process Image Date: 2018-08-24 (Fri Aug 24) 04:09:06

Any help would be much appreciated.

Both versions were legally obtained and registered.

EDIT: I'm not sure why I didn't think of following the error message to the fault module, but deleting it seems to have worked. Thank you

Comments

NickHope wrote on 9/13/2018, 2:05 AM

https://www.vegascreativesoftware.info/us/forum/faq-vegas-pro-won-t-start-what-can-i-do--104784/

karma17 wrote on 9/13/2018, 2:11 AM

I know it seems like a long list, but I would try updating your graphic card drivers first, then go from there. Most of the times I've had issues, it was because of that.

Ricardo-Ramirez wrote on 11/25/2018, 9:23 AM

I have tired everything on the list but I still can't get it to startup. I have the exact same problem and get the same error.

john_dennis wrote on 11/25/2018, 11:09 AM

There are details about igdrclneo64.dll in this link. It appears that Vegas is not the only program that uses OpenCL on an Intel embedded video adapter.

rstrong wrote on 11/26/2018, 11:04 PM

I just went through this last week. My older versions of SVP opened and worked fine, but VP16 would not open. I tried everything, but ended corrupting my hdd. I did a fresh OS install on a new hdd and everything, even VP 16 works great now. I'm still using an nvidia GTX580 card in my system with the same old drivers, 334.89, Good luck, I hope you get it going.

robert

LupineDream wrote on 12/5/2018, 4:00 PM

This is marked resolved but in case anyone runs across this when Googling the error, no need for OS reinstalls, just run the GURU 3D DDU (Display Driver Uninstaller) from safe mode, and remove the conflicting detached monitor drivers, Intel embedded drivers, and your GPU drivers, then just reinstall your GPU drivers. This error is caused by an OpenCL conflict when Intel Embedded Video Drivers / Invalid detached monitor drivers are left on the system.

GURU 3D's DDU has saved my skin more than once with graphics driver conflicts. Not only with VEGAS but with other programs and in two cases fixed a blue screen during a GPU driver install. Its my secret sauce for fixing these kind of problems.

I recommend as well that you utilize its setting to Block automatic driver updates from Windows Update. Silent updates can cause instability with these things real quick.

I would also recommend NOT deleting system files manually. Use a proper uninstaller tool like the one I mentioned above that will call the appropriate uninstaller API to perform the procedure correctly. In GURU 3D's DDU tool's case it will also scrub the registry of these problematic drivers.

dubversion wrote on 5/31/2020, 4:23 AM

I had this problem with Vegas 14 Platinum. Re-installing VEGAS didn't work. I fixed it by updating/reinstalling some C++ redistributables from Microsoft: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

sean-v wrote on 6/15/2021, 9:17 AM

This is marked resolved but in case anyone runs across this when Googling the error, no need for OS reinstalls, just run the GURU 3D DDU (Display Driver Uninstaller) from safe mode, and remove the conflicting detached monitor drivers, Intel embedded drivers, and your GPU drivers, then just reinstall your GPU drivers. This error is caused by an OpenCL conflict when Intel Embedded Video Drivers / Invalid detached monitor drivers are left on the system.

GURU 3D's DDU has saved my skin more than once with graphics driver conflicts. Not only with VEGAS but with other programs and in two cases fixed a blue screen during a GPU driver install. Its my secret sauce for fixing these kind of problems.

I recommend as well that you utilize its setting to Block automatic driver updates from Windows Update. Silent updates can cause instability with these things real quick.

I would also recommend NOT deleting system files manually. Use a proper uninstaller tool like the one I mentioned above that will call the appropriate uninstaller API to perform the procedure correctly. In GURU 3D's DDU tool's case it will also scrub the registry of these problematic drivers.

I had the same issue and your solution helped me out. Thank you so much.