Unable to install Vegas Pro 18 Suite online

alexander-nNevis wrote on 10/2/2020, 12:04 PM

Hello. I recently bought Vegas 18 Pro Suite.
However, immediately after starting the online installer, it suddenly closes and a window appears with a message from the MAGIX Manager about the inability to connect to the server and a recommendation to check the Internet connection.
The same thing happens with the online installer of the previous version 17, although it worked without problems before.
This happens under any account and with any method of connecting to the Internet (via a router or directly).
With and without antivirus software.
I remember that there were no problems with Windows version 1903. What happened after that?
1. I upgraded my computer (replacing the motherboard and processor).
2. I installed clean Windows 10 Pro version 2004.
3. I installed all the updates that Microsoft offered.

The configuration of my computer is described below.
Operating system: Windows 10 Pro 64 bit, version: 2004, build: 19041.508 with all the latest updates.
Any programs from MAGIX are missing and have never been installed before.
CPU: Intel Core i9 10920X.
RAM: 64Gb DDR4 3200.
GPU: nVidia RTX2080Ti.
Audio: Creative SB AE9.
Network adapter: Intel(R) Ethernet Connection I219-V.
Antivirus: "ESET IS" version 13.2.18.0
Any other software installed on my computer, including online, works without problems.
I sent a ticket to tech support, but didn't get any response

And about online installer filename of VP18Suite:

Is the vegaspro18suite_dlm_eij3hp.exe valid filename?

The the online installer of previous version VP17Suite has simple name.

What can a respected community recommend?

Last changed by alexander-nNevis

Camcoders: Panasonic Lumix-DC-GH5, Sony DSC-RX10M4, Sony FDR-X3000

Windows 10 Pro 64-bit 2004, Intel Core i9 10920X, ASUSTeK "X299 PRIME EDITION 30" (SOCKET 2066), 64 Gb DDR4-3200 G.Skill RAM, 200GB INTEL SSD (System), 800 Gb INTEL SSD for NLE, Same HDD for data, Creative Sound Blaster AE-9, NVIDIA GeForce RTX 2080Ti.

Comments

EricLNZ wrote on 10/3/2020, 2:47 AM

Which browser are you using? Some forum members are having problems with Chrome.

https://www.vegascreativesoftware.info/us/forum/upgrading-to-vegas-pro-18-download-never-starts--124303/

alexander-nNevis wrote on 10/3/2020, 5:49 AM

I use as default browser the "SlimJet browser for Windows" based on Chromium,

but how does it relate to the online installer "vegaspro18suite_dlm_eij3hp.exe "?

Thank you for the link. I'll try Edge. By the way, maybe it really depends on where you're from. I don't live in the US or Germany.

Last changed by alexander-nNevis on 10/3/2020, 5:57 AM, changed a total of 1 times.

Camcoders: Panasonic Lumix-DC-GH5, Sony DSC-RX10M4, Sony FDR-X3000

Windows 10 Pro 64-bit 2004, Intel Core i9 10920X, ASUSTeK "X299 PRIME EDITION 30" (SOCKET 2066), 64 Gb DDR4-3200 G.Skill RAM, 200GB INTEL SSD (System), 800 Gb INTEL SSD for NLE, Same HDD for data, Creative Sound Blaster AE-9, NVIDIA GeForce RTX 2080Ti.

set wrote on 10/3/2020, 6:38 AM

https://www.vegascreativesoftware.info/us/forum/faq-where-can-i-download-vegas-pro-and-other-vegas-software--104782/

In case offline-installers are needed.

Setiawan Kartawidjaja
Bandung, West Java, Indonesia (UTC+7 Time Area)

Personal FB | Personal IG | Personal YT Channel
Chungs Video FB | Chungs Video IG | Chungs Video YT Channel
Personal Portfolios YouTube Playlist
Pond5 page: My Stock Footage of Bandung city

 

System 5-2021:
Processor: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz   2.90 GHz
Video Card1: Intel UHD Graphics 630 (Driver 31.0.101.2127 (Feb 1 2024 Release date))
Video Card2: NVIDIA GeForce RTX 3060 Ti 8GB GDDR6 (Driver Version 551.23 Studio Driver (Jan 24 2024 Release Date))
RAM: 32.0 GB
OS: Windows 10 Pro Version 22H2 OS Build 19045.3693
Drive OS: SSD 240GB
Drive Working: NVMe 1TB
Drive Storage: 4TB+2TB

 

System 2-2018:
ASUS ROG Strix Hero II GL504GM Gaming Laptop
Processor: Intel(R) Core(TM) i7 8750H CPU @2.20GHz 2.21 GHz
Video Card 1: Intel(R) UHD Graphics 630 (Driver 31.0.101.2111)
Video Card 2: NVIDIA GeForce GTX 1060 6GB GDDR5 VRAM (Driver Version 537.58)
RAM: 16GB
OS: Win11 Home 64-bit Version 22H2 OS Build 22621.2428
Storage: M.2 NVMe PCIe 256GB SSD & 2.5" 5400rpm 1TB SSHD

 

* I don't work for VEGAS Creative Software Team. I'm just Voluntary Moderator in this forum.

alexander-nNevis wrote on 10/3/2020, 8:59 AM

@set

Thanks a lot for the link.

Additionally, my Internet provider advised me to try to use public DNS from Google. I will try.

Last changed by alexander-nNevis on 10/3/2020, 9:00 AM, changed a total of 1 times.

Camcoders: Panasonic Lumix-DC-GH5, Sony DSC-RX10M4, Sony FDR-X3000

Windows 10 Pro 64-bit 2004, Intel Core i9 10920X, ASUSTeK "X299 PRIME EDITION 30" (SOCKET 2066), 64 Gb DDR4-3200 G.Skill RAM, 200GB INTEL SSD (System), 800 Gb INTEL SSD for NLE, Same HDD for data, Creative Sound Blaster AE-9, NVIDIA GeForce RTX 2080Ti.

alexander-nNevis wrote on 10/3/2020, 10:56 AM

Renewed. I tried to connect to the Internet using the public DNS of Google 8.8.8.8, Installed Microsoft Adge as the default browser, installed two updates from Microsoft that Just came: KB4576945 and KB4577063, which fixes the problem of connecting to the Internet, but the problem did not go away .

I don't understand what's stopping the installer! 👽

Camcoders: Panasonic Lumix-DC-GH5, Sony DSC-RX10M4, Sony FDR-X3000

Windows 10 Pro 64-bit 2004, Intel Core i9 10920X, ASUSTeK "X299 PRIME EDITION 30" (SOCKET 2066), 64 Gb DDR4-3200 G.Skill RAM, 200GB INTEL SSD (System), 800 Gb INTEL SSD for NLE, Same HDD for data, Creative Sound Blaster AE-9, NVIDIA GeForce RTX 2080Ti.

alexander-nNevis wrote on 10/4/2020, 11:34 AM

My Internet service provider, at my request, conducted an investigation and found the cause of the problem. This is indirectly confirmed in the link: https://www.vegascreativesoftware.info/us/forum/upgrading-to-vegas-pro-18-download-never-starts--124303/ that EricLNZ kindly provided.

Indeed, the MAGIX loader starts or does not start, depending on which IP address the online installer was launched from.

My Internet provider has confirmed that it is not possible to run the online installer from my IP address.

Last changed by alexander-nNevis on 10/13/2020, 7:30 PM, changed a total of 3 times.

Camcoders: Panasonic Lumix-DC-GH5, Sony DSC-RX10M4, Sony FDR-X3000

Windows 10 Pro 64-bit 2004, Intel Core i9 10920X, ASUSTeK "X299 PRIME EDITION 30" (SOCKET 2066), 64 Gb DDR4-3200 G.Skill RAM, 200GB INTEL SSD (System), 800 Gb INTEL SSD for NLE, Same HDD for data, Creative Sound Blaster AE-9, NVIDIA GeForce RTX 2080Ti.

alexander-nNevis wrote on 10/13/2020, 7:12 PM

The problem is solved! 
The villain is found - it is Microsoft. 
Please forgive me for my harsh remarks. MAGIX really had nothing to say to me in response. 
The reason for the inability to run the online installer Vegas Pro 18 Suite, as well as Vegas Pro 17 Suite, 
is bugs in the operating system that Microsoft regularly adds to system updates. 
I just received update "KB4579311", which completely fixed the above problem. 
Microsoft has confirmed the existence of the problem and solved it. 
You can read about this by clicking on the link below:

https://www.windowslatest.com/2020/10/13/windows-10-kb4579311/

Camcoders: Panasonic Lumix-DC-GH5, Sony DSC-RX10M4, Sony FDR-X3000

Windows 10 Pro 64-bit 2004, Intel Core i9 10920X, ASUSTeK "X299 PRIME EDITION 30" (SOCKET 2066), 64 Gb DDR4-3200 G.Skill RAM, 200GB INTEL SSD (System), 800 Gb INTEL SSD for NLE, Same HDD for data, Creative Sound Blaster AE-9, NVIDIA GeForce RTX 2080Ti.

Schwarcz-Jzsef wrote on 11/25/2020, 10:16 AM

I also downloaded a trial version of Vegaspro-18 halfway through the installation asking for another disk. Why and what is the solution?

j-v wrote on 11/25/2020, 10:37 AM

Where, on what location, did you choose to install the program.
How much free space is on that location?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 23H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
561.09 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2127
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 561.09 and Intel UHD Graphics 630 with driver 31.0.101.2127
Vegas software: VP 10 to 21 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Schwarcz-Jzsef wrote on 11/25/2020, 12:19 PM

That's a good question, I'll see you thanks

Schwarcz-Jzsef wrote on 11/25/2020, 12:52 PM

It has 55GB of storage and asks for the other installation disk halfway through the installation.
It is incomprehensible why? I bought Vegaspro18 online.
Vega 17 was immediately installed.
This has never happened to me before.

j-v wrote on 11/25/2020, 12:56 PM

Do you save it to C/: on your disc where also Windows is installed?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 23H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
561.09 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2127
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 561.09 and Intel UHD Graphics 630 with driver 31.0.101.2127
Vegas software: VP 10 to 21 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Schwarcz-Jzsef wrote on 11/25/2020, 2:10 PM

I installed these, but nothing has changed
looking for installation disk.
https://www.vegascreativesoftware.info/us/support/article/general-procedure-for-dealing-with-installation-problems--184/

Schwarcz-Jzsef wrote on 11/25/2020, 2:50 PM

Look for the installation disc to continue the installation.
you want to open a disk (vegas180.msi file) and not save.
plus a .msi file is required for further installation