Hello. I recently bought Vegas 18 Pro Suite.
However, immediately after starting the online installer, it suddenly closes and a window appears with a message from the MAGIX Manager about the inability to connect to the server and a recommendation to check the Internet connection.
The same thing happens with the online installer of the previous version 17, although it worked without problems before.
This happens under any account and with any method of connecting to the Internet (via a router or directly).
With and without antivirus software.
I remember that there were no problems with Windows version 1903. What happened after that?
1. I upgraded my computer (replacing the motherboard and processor).
2. I installed clean Windows 10 Pro version 2004.
3. I installed all the updates that Microsoft offered.
The configuration of my computer is described below.
Operating system: Windows 10 Pro 64 bit, version: 2004, build: 19041.508 with all the latest updates.
Any programs from MAGIX are missing and have never been installed before.
CPU: Intel Core i9 10920X.
RAM: 64Gb DDR4 3200.
GPU: nVidia RTX2080Ti.
Audio: Creative SB AE9.
Network adapter: Intel(R) Ethernet Connection I219-V.
Antivirus: "ESET IS" version 188.8.131.52
Any other software installed on my computer, including online, works without problems.
I sent a ticket to tech support, but didn't get any response
And about online installer filename of VP18Suite:
Is the vegaspro18suite_dlm_eij3hp.exe valid filename?
The the online installer of previous version VP17Suite has simple name.
What can a respected community recommend?