unusable program!

David1776 wrote on 3/26/2021, 11:26 PM

This application is complete garbage! I cannot get support for it and I have viewed the community forums that suggest I need to spend a whole lot of time adjusting the settings to get it to not crash. Sorry - that is signs that this is a crap product!

Movie Studio 17.

Has anybody been successfully able to rectify the issues with frequent "Not Responding" issues when essentially doing anything regardless of source media? And before anybody says I dont meet any kind of minimum specs - I run Microsoft Flight Simulator 2020 on all Ultra settings without issue.

Comments

set wrote on 3/27/2021, 1:39 AM

How do you record your Flight Simulator 2020 ?

OBS or other application?

Setiawan Kartawidjaja
Bandung, West Java, Indonesia (UTC+7 Time Area)

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System 5-2021:
Processor: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz   2.90 GHz
Video Card1: Intel UHD Graphics 630 (Driver 31.0.101.2125 (June 15 2023 Release date)
Video Card2: NVIDIA GeForce RTX 3060 Ti 8GB GDDR6 (Driver Version 537.58 Studio Driver - 2023.10.10 release date)
RAM: 32.0 GB
OS: Windows 10 Pro Version 22H2 OS Build 19045.3693
Drive OS: SSD 240GB
Drive Working: NVMe 1TB
Drive Storage: 4TB+2TB

 

System 2-2018:
ASUS ROG Strix Hero II GL504GM Gaming Laptop
Processor: Intel(R) Core(TM) i7 8750H CPU @2.20GHz 2.21 GHz
Video Card 1: Intel(R) UHD Graphics 630 (Driver 31.0.101.2111)
Video Card 2: NVIDIA GeForce GTX 1060 6GB GDDR5 VRAM (Driver Version 537.58)
RAM: 16GB
OS: Win11 Home 64-bit Version 22H2 OS Build 22621.2428
Storage: M.2 NVMe PCIe 256GB SSD & 2.5" 5400rpm 1TB SSHD

 

* I don't work for VEGAS Creative Software Team. I'm just Voluntary Moderator in this forum.

Steve Grisetti wrote on 3/27/2021, 7:23 AM

I agree with set. Your issues are more likely related to the specs of your source video. Unless you're having the same problems with a project that includes only a few photos, for instance, or the program won't even open at all.

Open your source video in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text of this report and paste it to this forum. Most likely this report will indicate what is destabilizing your video project.

David1776 wrote on 3/27/2021, 8:51 AM

I am not buying that explanation. I just started using a new camera (for the first time) with a new memory card and it is doing the same thing as videos that were taken from a smart phone. This is not an issue with the source media.

set wrote on 3/27/2021, 10:56 AM

ok... so you are editing the camera's footage. I thought that you are editing a screen-recorded MS Flight Simulator 2020.

Ok, start from here:

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

And especially this : https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/ - what camera did you use.

Hopefully with additional info of these, other users can help you towards for more stable condition. Can't promise - but hopefully can help.

Setiawan Kartawidjaja
Bandung, West Java, Indonesia (UTC+7 Time Area)

Personal FB | Personal IG | Personal YT Channel
Chungs Video FB | Chungs Video IG | Chungs Video YT Channel
Personal Portfolios YouTube Playlist
Pond5 page: My Stock Footage of Bandung city

 

System 5-2021:
Processor: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz   2.90 GHz
Video Card1: Intel UHD Graphics 630 (Driver 31.0.101.2125 (June 15 2023 Release date)
Video Card2: NVIDIA GeForce RTX 3060 Ti 8GB GDDR6 (Driver Version 537.58 Studio Driver - 2023.10.10 release date)
RAM: 32.0 GB
OS: Windows 10 Pro Version 22H2 OS Build 19045.3693
Drive OS: SSD 240GB
Drive Working: NVMe 1TB
Drive Storage: 4TB+2TB

 

System 2-2018:
ASUS ROG Strix Hero II GL504GM Gaming Laptop
Processor: Intel(R) Core(TM) i7 8750H CPU @2.20GHz 2.21 GHz
Video Card 1: Intel(R) UHD Graphics 630 (Driver 31.0.101.2111)
Video Card 2: NVIDIA GeForce GTX 1060 6GB GDDR5 VRAM (Driver Version 537.58)
RAM: 16GB
OS: Win11 Home 64-bit Version 22H2 OS Build 22621.2428
Storage: M.2 NVMe PCIe 256GB SSD & 2.5" 5400rpm 1TB SSHD

 

* I don't work for VEGAS Creative Software Team. I'm just Voluntary Moderator in this forum.

j-v wrote on 3/27/2021, 11:07 AM

@David1776
It sounds you want to really edit with the program, why did you buy the very,very,very basic version for beginners with an editting program?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 23H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
546.01 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2125
Laptop  :Asus ROG Str G712L, W11 home version 22H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 546.01 and Intel UHD Graphics 630 with driver 31.0.101.2125
Vegas software: VP 10 to 21 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)
 

Chief24 wrote on 3/27/2021, 11:18 AM

@David1776

So, you have a "Microsoft Flight Simulator 2020" compatible running system, but can't use Movie Studio 17?

Hmmm, my signature, for one of my systems is a ThreadRipper 2950X, ROG X399-E Gaming, 64GB memory, Radeon VII, Windows 10, OS/APPS/Source are all NVME drives (separate, of course!), and I run both Vegas Pro 17 (452) and Movie Studio Platinum (204), along with DaVinci Resolve 17 (Basic or Free - however you want to call it), with no problems. And that is with keeping Dynamic Ram at default, as well as most of the other settings you hear about on the forums, that members/users do so their systems run either of the above Magix VEGAS products, in a satisfactory or above experience. Two other current systems: one approximately the same as above but using 2920X processor, the other is my original ThreadRipper 1950X on an MSI X399 Gaming Pro Carbon AC that runs Movie Studio 16 Platinum (since both Platinum 17/Vegas Pro 17 licenses are currently in use).

Oh, and I have just tested a script by one of our frequent contributors for transcoding Canon R6 C-LOG footage (which is what I only shoot in with that camera!), which worked great going from HEVC to Pro Res. Both of my GoPro Hero 9 Black(s), which I shoot in 5K with HEVC, are imported fine, with rarely creating Proxies. Both of my GoPro Hero 7 Black(s), which I shoot 4K 30p in HEVC Compression, a GoPro Hero 6 and Hero 5 Black, both in 4K 30p work fine. My Sony AX-33 and AX-53, both in 4K 30p using XAVC at 100 Mbit run fine. And lets not forget about the older Canon 80D that usually does 1080p 30 in ALL-I compression.

So, what's your beef? Because currently the only thing we know is you game using FS2020, and use MSP17. Besides that, you haven't told us, let alone shown us, anything. And to show us those settings, source material information, just look at the Forum main page where you would pick which product, and on there is a link for the required information, because I sure am not going to link it.

Self Build: #1 MSI TRX40 Pro Wi-Fi w/3960X (be Quiet! Dark Rock Pro TR4) @ stock; 128GB Team Group 3200 MHz; OS/Apps - Inland Premium PCI-e 4.0x4 2TB, Documents/Extras - Inland Premium PCI-e 4.0x4 2TB; XFX AMD Radeon 6900XT (23.5.1); Samsung 32 Inch UHD 3840x2160; Windows 10 Pro 64-Bit (21H2 19044.1466); (2) Intel 660p 2TB/(2) PNY 3040 4TB PCI-e on Asus Quad M.2x16; (2) WD RED 4TB; ProGrade USB CFExpress/SD card Reader; LG 16X Blu-Ray Burner

VEGAS Pro 20 Edit (403)/VEGAS Pro 19 Edit (651)/VEGAS Pro 18 Edit (527); DVD Architect 7.0 (100);

Sound Forge Audio Studio 15; ACID Music Studio 11; SonicFire Pro 6.4.5 (with Vegas Pro/Movie Studio Plug-in); Magix Xara Photo & Graphics Designer Pro 18

#2: Asus ROG Strix X399-E Gaming w/2950x (beQuiet! Dark Rock Pro TR4) @ stock; 64GB Corsair Vengeance 2666 MHz; OS/Apps - Intel 660p PCI-e 3.0x4 2 TB, Documents/Extras - Intel 660p 3.0x4 2TB; Source/Transcodes (2) 4TB PNY PCI-e 3.0x4, WD SN850X 4.0x4 4TB, Sabrent Rocket PCI-e 3.0x4 2TB (Both PNY's, WD, & Sabrent connected via Asus Hyper M.2 X 16 ver.2 PCI-e 3.0 Add-in Card (AIC)); Adata 1TB SATA III (Games); Intel 750GB U2 (Render & Software Installs); BlackMagic PCI-e Decklink 4K Mini-Recorder; ProGrade USB SD & Micro SD card readers; LG 32 Inch UHD 3840.x2160: XFX Merc 319 Black RX Radeon 6900XT (23.5.1)

VEGAS Pro 20 Edit (403); DVD Architect 7.0 (100); Sound Forge Audo Studio 15; Acid Music Studio 11

Both Running Windows 10 Pro 22H2 (19045.3031)

Canon EOS R6 MkII, Canon EOS R6, Canon EOS R7; GoPro Hero 5+ & 6 Black & (2) 7 Black & 9 Black & 10 Black & 11 Black; Sony FDR AX-53 HandyCam

j-v wrote on 3/27/2021, 11:37 AM

@Chief24

...., and use MSP17. ....

Where did you see that?
I only see

Movie Studio 17.

 

 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 23H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
546.01 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2125
Laptop  :Asus ROG Str G712L, W11 home version 22H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 546.01 and Intel UHD Graphics 630 with driver 31.0.101.2125
Vegas software: VP 10 to 21 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)
 

David1776 wrote on 3/27/2021, 11:51 AM

@David1776
It sounds you want to really edit with the program, why did you buy the very,very,very basic version for beginners with an editting program?

I'm not sure how Platinum is the very,very,very basic version.

j-v wrote on 3/27/2021, 12:02 PM

No that one is better than the plain version you mentioned in your O.P. as I showed in my former post @Chief24

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 23H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
546.01 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2125
Laptop  :Asus ROG Str G712L, W11 home version 22H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 546.01 and Intel UHD Graphics 630 with driver 31.0.101.2125
Vegas software: VP 10 to 21 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)
 

WallyCh wrote on 3/27/2021, 6:53 PM

I’ve “upgraded” from MS 15 Platinum to MS 17 Platinum last weekend and I’m also surprised how bad V17 is. First, the MOV file from my Lumix GH1 (720p/30.00) cannot be loaded without Quick Time. The same problem is with V15. When I enable “GPU acceleration of video processing” for my Nvidia GTX-960, the application crashes right away. The same problem is with V15. Additionally my videos from Lumix GH3 using “ALL-Intra FHD/30p” format are not playing properly. No matter what Preview settings I’m using. The sound is audible, but the video is mostly black screen with few frames showing from time to time. This is not happening in V15. I still have V15 installed so I can verify it instantly.

WallyCh wrote on 4/5/2021, 7:02 PM

Looks like I've found a fix (work around) the All-Intra video format problem. I had to set "Enable legacy AVC decoding" in File I/O to on. Based on some reading on this forum I thing that my Nvidia GTX-960 video card is not good enough for hardware AVC decoding because it only has 2 GB of RAM. It doesn’t really matter that my rig has 64 GB of RAM though.

Ronald-Henderson wrote on 4/5/2021, 7:52 PM

I have tried installing, uninstalling and reinstalling MS Platinum 17, build 204. I have also tried with a fresh installation of Windows 10. The same thing happens every time, I get an error message that says "unable to read video stream". I am sure this is something to do with my NewBlue Titler Pro 7 app, however, I have no problem using MS Platinum version 15 or 16. Everything works perfectly with these older versions. I will stay with the older versions until MS Platinum version 17 is proven to work correctly, or we have a new version that does.