Vegas 18 render dialogue does not appear, total rendering failure

yuri-kYIK wrote on 8/3/2020, 11:06 PM

Unfortunately, Magix makes it is virtually impossible to contact technical support in the menu maze.

1. I attempted to render in Vegas 18 a video project previously prepared in Vegas 17

2. I chose, as usual, the format ( this time mp4)

3. Clicked on render, while preview windows showed action that was supposed to render, no dialogue box appeared

4. Left it running as the graph at the bottom indicated percent completion.

5. After about four or five hours the process was completed (in Vegas 17 it takes just over an hour)

6. Completed "rendering" contained nothing except - about one hour long blackness.

Rendering the in Vegas 17 took 67 minutes and was what I expected. Luckily I kept back up Vegas 17 project as, based on my previous experience with Vegas, the software is not forward compatible.

 

Comments

Grazie wrote on 8/4/2020, 12:50 AM

Unfortunately, Magix makes it is virtually impossible to contact technical support in the menu maze.

@yuri-kYIK - Now you've come here, maybe we can assist? 😉

1. I attempted to render in Vegas 18 a video project previously prepared in Vegas 17

@yuri-kYIK - I can't repro. Successful renders in VP18 using a previous VP17 Project.

2. I chose, as usual, the format ( this time mp4)

3. Clicked on render, while preview windows showed action that was supposed to render, no dialogue box appeared

@yuri-kYIK - Now THAT is concerning. And again, I can. So . . . We need more info from you. Please 🙏

4. Left it running as the graph at the bottom indicated percent completion.

@yuri-kYIK - Your points 2 and then 3 don't make sense for 4? Explain?

5. After about four or five hours the process was completed (in Vegas 17 it takes just over an hour)

6. Completed "rendering" contained nothing except - about one hour long blackness.

Rendering the in Vegas 17 took 67 minutes and was what I expected. Luckily I kept back up Vegas 17 project as, based on my previous experience with Vegas, the software is not forward compatible.

@yuri-kYIK - Yeah, this is truly frustrating - I get that. However, we need more info from you - please.

 

RogerS wrote on 8/4/2020, 12:56 AM

Vegas Pro is forward compatible unless you are using plug-ins that aren't supported in newer versions. In that case, remove such effects and save a copy for VP 18.

For what info we need to be able to give advice you may have missed this pinned post:
https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

Media info, a screenshot of project settings and a screenshot of render settings would be especially useful.

fr0sty wrote on 8/4/2020, 12:57 AM

By more info, to be specific, we need:

1. Your project settings

2. a mediainfo report for the media used in your project. One report per type of media (so if you have 5 camera angles, but they're all the same camera recording in the same format, we only need one report.)

3. Your system specs including GPU driver version and windows 10 version.

This will get us started with assisting you.

Last changed by fr0sty on 8/4/2020, 12:57 AM, changed a total of 1 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Radeon VII

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Grazie wrote on 8/4/2020, 1:04 AM

@RogerS @fr0sty do read @yuri-kYIK postings from over 3 years back:

https://www.vegascreativesoftware.info/us/forum/vegas-14-repeated-crashes--105412/#ca652048

IF this is the PC spec then . .

Windows 10 64 bit
Intel Core i7-4790
RAM 16.0 GB
Cpu 3.6 GHz
NVIDIA GeForce GTX745

fr0sty wrote on 8/4/2020, 1:13 AM

Yeah, that doesn't meet the minimum system specs required for V17 or 18, if those are still your system specs. That would explain it. Those specs don't even meet the requirements for 1080p, The GPU must be at least a GTX 9xx or later. 4k projects require even better hardware than that.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Radeon VII

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Grazie wrote on 8/4/2020, 1:19 AM

@fr0sty - Yup. I think we are going to get some unhappy campers here. Thank heavens VP18 NOW has that GPU checker 😉 .

"My System now wont make coffee?!"

"OK.... Check your GPU and report back."

RogerS wrote on 8/4/2020, 1:46 AM

If that's the GPU it is old, however the poster didn't complain about editing or GPU performance.
We don't know the GPU is even involved here- what were the render settings?

Grazie wrote on 8/4/2020, 1:58 AM

If that's the GPU it is old, however the poster didn't complain about editing or GPU performance.

@RogerS - Well, I disagree. Reread his Point 3 and 4. That gave me a clue that thats to do with access to Render and onwards.

lenard-p wrote on 8/4/2020, 2:24 AM

 

5. After about four or five hours the process was completed (in Vegas 17 it takes just over an hour)

6. Completed "rendering" contained nothing except - about one hour long blackness.

Rendering the in Vegas 17 took 67 minutes and was what I expected. Luckily I kept back up Vegas 17 project as, based on my previous experience with Vegas, the software is not forward compatible.

 

I don't know the fix, but it would be tremendously frustrating waiting for that period of time and have black frames. Try to look for clues that it's not processing correctly, such as cpu, gpu, and gpu decode. In this example the goose is obviously cooked when I look at GPU Decode graph. I don't even know if your vegas partially crashed or something else. If it's telling you 5 hours again and you know that's not fit for purpose cancel and keep trying other things.

 

fr0sty wrote on 8/4/2020, 2:33 AM

The issue is, if the OP does indeed still have that 7xx series GPU, there are no encode or decode chips on it, so all it can do is timeline acceleration, and not very well.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Radeon VII

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

PeterWright wrote on 8/4/2020, 3:04 AM

Grazie where is the GPU checker?
I had to turn my GTX 1080 acceleration Off to complete a render.
Trying to render with GPU On locked V18 many times > Task Manager to close.

Grazie wrote on 8/4/2020, 3:19 AM

@PeterWright Under HELP On the Toolbar.

PeterWright wrote on 8/4/2020, 3:55 AM

Thanks - I'm downloading new drivers .....

PeterWright wrote on 8/4/2020, 4:15 AM

Still bad. Latest NVIDIA Driver installed. Render with GPU produces black seconds, not just frames.
Switching off GPU and using exactly same template. perfect render, and still didn't take long.

 

Grazie wrote on 8/4/2020, 4:36 AM

@PeterWright - And now we move onto your System. Is your GPU compliant with VP18? Others have had to bite the Lead!

PeterWright wrote on 8/4/2020, 4:44 AM

Grazie I assume the link under Help is Check Driver Updates - I clicked this and it downloaded the latest,
Does updating drivers from Vegas mean the GPU is compatible with Vegas?

Grazie wrote on 8/4/2020, 5:08 AM

@PeterWright - Good question! What are your GPU specs?

fr0sty wrote on 8/4/2020, 5:10 AM

1080 is a compatible GPU.

What are the rest of your system specs?

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Radeon VII

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

PeterWright wrote on 8/4/2020, 5:11 AM

Nvidia GeForce GTX 1080

Grazie wrote on 8/4/2020, 5:13 AM

@PeterWright - You could be out of luck. Need others to chip in here.

Grazie wrote on 8/4/2020, 5:14 AM

@fr0sty Is that also the GTX too?

fr0sty wrote on 8/4/2020, 5:19 AM

yes

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Radeon VII

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

fr0sty wrote on 8/4/2020, 5:21 AM

We need your full system specs, including windows version, CPU, RAM

Also need a mediainfo report on the media you are using in your project.

You could have media that VEGAS is struggling with in your project, so that will isolate if that is the cause (if so, a quick transcode, rewrap, or changing settings to use legacy decoders may fix it).

Last changed by fr0sty on 8/4/2020, 5:22 AM, changed a total of 1 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Radeon VII

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Grazie wrote on 8/4/2020, 5:23 AM

@fr0sty - Just rechecked the Required Spec page here:

https://www.vegascreativesoftware.com/us/vegas-pro/specifications/#productMenu

NVIDIA

NVIDIA® GeForce GTX or RTX 9XX series or higher with 4GB

I’d like some guidance on the level of that GTX? I know the RTX is working for me.