Vegas Build 211 crashes all by itself

ritsmer wrote on 1/6/2017, 9:47 AM

I opened Vegas 14 with an new, totally empty TL.

Did absolutely nothing for 3-4 minutes (was writing a comment to another forum) - and then Vegas Crashed all by itself giving the Vegas has stopped ... pop-up.
Have had such crashes yesterday too - after having installed build 211.
I do understand that Vegas 14 may crash because of bad media, bad FX'es, bad plug-ins, bad whatever etc. etc. - but that it crashes all by itself - with a totally empty TL ... that one is new to me :-)

I use Vegas nearly every day since V3 - but have never seen this. I did fill-in the comments and sent the Vegas Stopped Message with data all 4-5 times hoping that Magix will give such a strange issue some priority scrutinizing.

Have anybody seen this new issue too?

EDIT: While writing this post I had Vegas 14 b211 open again with another new, empty TL - and It just crashed again...

EDIT: Started V13 b543 with an empty TL. Result: crashed after a couple of minutes.

EDIT: Assuming V13 might have re-used some bad .dll's or whatever from the recently started V14 I rebooted the machine, started V13 again - and now it has been running for more than 15 minutes without crashing.

Comments

xberk wrote on 1/6/2017, 10:29 AM

Have you tried to de-install and re-install. Or can you roll your windows back prior to the install of VP14 b211 ?

Paul B .. PCI Express Video Card: EVGA VCX 10G-P5-3885-KL GeForce RTX 3080 XC3 ULTRA ,,  Intel Core i9-11900K Desktop Processor ,,  MSI Z590-A PRO Desktop Motherboard LGA-1200 ,, 64GB (2X32GB) XPG GAMMIX D45 DDR4 3200MHz 288-Pin SDRAM PC4-25600 Memory .. Seasonic Power Supply SSR-1000FX Focus Plus 1000W ,, Arctic Liquid Freezer II – 360MM .. Fractal Design case ,, Samsung Solid State Drive MZ-V8P1T0B/AM 980 PRO 1TB PCI Express 4 NVMe M.2 ,, Wundiws 10 .. Vegas Pro 19 Edit

Red Prince wrote on 1/6/2017, 11:07 AM

If there is an OFX plug-in that can crash Vegas, it can happen early on while Vegas is checking what plug-ins are available, then loading each of them to ask what it does, even with an empty timeline.

I would try moving all plug-ins to a different directory and see if Vegas still crashes. If so, the plug-ins are not the cause, so I would move them all back and look for other problems. If, however, it does not crash without the plug-ins, I would quit Vegas, move one plug-in back and load Vegas to see if it crashes. Then I would quit, move another one back and try again, and repeat until I knew which plug-in was causing the crash.

He who knows does not speak; he who speaks does not know.
                    — Lao Tze in Tao Te Ching

Can you imagine the silence if everyone only said what he knows?
                    — Karel Čapek (The guy who gave us the word “robot” in R.U.R.)

ritsmer wrote on 1/6/2017, 2:54 PM

Right - I have de- and re-installed V14 already - and I am not quite convinced that some OFX'es will make V14 crash about 4 minutes after start up.

I have no problems, however, to use V13 - and as it works reliably here with precisely the same FX'es etc - that is what I will do.

I have sent the 4-5 "Vegas Stopped Working" data to Magix - and from these data it should be possible to see where the program crashes - and hopefully to improve the issue for the next V14 build.

Trails-of-Doom wrote on 1/6/2017, 6:03 PM

Mine does that too. It has been very unstable. Crashes when rendering, crashes arbitrarily when editing. Crashes if I leave it for 10 minutes with nothing happening. I come back, it has frozen up... The latest update 211 has helped some but still the most unstable software I've ever used...

xberk wrote on 1/6/2017, 7:31 PM

My experience is the opposite. 211 has been very stable. No problem leaving it for hours. No random crashes. Extremely stable. I use Mercalli, NewBlueFx, Neat video, PluralEyes, some stuff from HitFilm and GPU acceleration with my Nvidia GTX 560 TI card. I can't say I've never crashed, but frankly, I don't remember the last time.

Paul B .. PCI Express Video Card: EVGA VCX 10G-P5-3885-KL GeForce RTX 3080 XC3 ULTRA ,,  Intel Core i9-11900K Desktop Processor ,,  MSI Z590-A PRO Desktop Motherboard LGA-1200 ,, 64GB (2X32GB) XPG GAMMIX D45 DDR4 3200MHz 288-Pin SDRAM PC4-25600 Memory .. Seasonic Power Supply SSR-1000FX Focus Plus 1000W ,, Arctic Liquid Freezer II – 360MM .. Fractal Design case ,, Samsung Solid State Drive MZ-V8P1T0B/AM 980 PRO 1TB PCI Express 4 NVMe M.2 ,, Wundiws 10 .. Vegas Pro 19 Edit

NickHope wrote on 1/6/2017, 10:40 PM

My build 211 is very stable too.

There are some suggestions to work through in this post, that include Red Prince's fine suggestion about moving plugins: https://www.vegascreativesoftware.info/us/forum/faq-troubleshooting-crashing-and-stability--104785/

Sounds like it might be a memory issue. Try running your Windows Resource Monitor while starting Vegas and see what happens with the memory usage for vegas140.exe.

I have sent the 4-5 "Vegas Stopped Working" data to Magix - and from these data it should be possible to see where the program crashes - and hopefully to improve the issue for the next V14 build.

Unfortunately, as things stand, I think (not 100% sure) such submissions go nowhere other than a big black hole. You need to use this procedure to submit crash reports, and even that process is flawed, if you read my comments in that thread.

Red Prince wrote on 1/7/2017, 3:23 AM

Red Prince's fine suggestion

Thanks, Nick. 😎😍

FWIW, on my MSI GT 72s 6QE Dominator Pro G laptop Vegas Pro 14/211 has been very stable as well.

He who knows does not speak; he who speaks does not know.
                    — Lao Tze in Tao Te Ching

Can you imagine the silence if everyone only said what he knows?
                    — Karel Čapek (The guy who gave us the word “robot” in R.U.R.)

ritsmer wrote on 1/7/2017, 3:46 AM

Thank you all.

Luckily I have done only a few projects in V14 - and have no problems going back to good old reliable V13

(Hmmm - did we not say the same about V12... V10... and specially about the last of many updates of V8 :- )

I always buy the new versions of Vegas to support that really incredible good (IMHO) piece of software - but I should remember to wait for more than just a few updates before I change to the new version....

I am sorry to hear Nicks suspicion about the Vegas Stopped submissions not getting proper attention - in this case 5 submissions within hours of the very same type of crash - 2 of them even without anything on the TL - should be a dream scenario for the developers giving them a possibility to pinpoint what might have caused the error.

I have been a software developer for 40+ years using many languages from before Cobol to C# and several assemblers too - and in my department we would have been more than happy to get such clear data of a possible cause for a crash.

Crashes do happen - programmers are only humans - the problem is when such crashes are not taken care of asap.

NickHope wrote on 1/7/2017, 6:42 AM

Your report and Trails-of-Doom's report in this thread are the first I've read about this type of crash.

paul-priestley wrote on 2/17/2017, 4:08 AM

Just updated Vegas 14 to build 211 from 201 and so far it has stopped working 15 times in the last few hours. Build 201 was very stable, but this is driving me up the wall. It happens when editing mostly when using standard elements like applying brightness or contrast and other times when using NewBlueFX Elements, Sometimes it stops when simply playing the veg file, the audio continues, but the picture freezes then it comes up with the 'stopped working' message. None of this happened before in build 201. Is it possible to roll back to build 201?

NickHope wrote on 2/25/2017, 5:07 AM

Just updated Vegas 14 to build 211 from 201 and so far it has stopped working 15 times in the last few hours. Build 201 was very stable, but this is driving me up the wall. It happens when editing mostly when using standard elements like applying brightness or contrast and other times when using NewBlueFX Elements, Sometimes it stops when simply playing the veg file, the audio continues, but the picture freezes then it comes up with the 'stopped working' message. None of this happened before in build 201. Is it possible to roll back to build 201?

There is a download link to build 201 in section 2c of this post. If you uninstall 211 you should be able to install 201 from that installer. I would do a clean uninstall as described in section 18 of this post. There were not a lot of changes between 201 and 211 and you might find that the issue is unrelated to the build. You might also try some of the other suggestions in that thread.

ritsmer wrote on 12/30/2017, 4:20 AM

Resuming my video-making after some months pause I restarted it by updating my V15 Pro to the newest build 261. Just to be safe I disabled all GPU processing I could find (as I have had to do in all versions since GPU "processing" became available. Oh yes: I have bought and tried out several Nvidia and AMD cards and drivers and and... )

V15 Pro now seems totally unstable when opening some V14 .vegs - quite unexpected - but not a problem - so I restarted the project from the very beginning.

I succeeded making a short 5 min project - then I opened Chrome to check some more data about the Roman Empire - and then - after 5 minutes - totally untouched - V15 Pro put up a "Vegas Pro stopped working" message...

I have seen this too many times before - and have reported this behavior in this thread about a year ago - and have sent many, many, many "Vegas stopped working" data - so it is quite surprising that even the latest V15 build still sometimes just stops working all by itself when left alone for a little while.

Just my 5 cents - no need to tell me to try to reinstall whatever, get another GPU, try out older drivers, delete/copy some DLL's, say a magic formula or just keep my breath when using V15 :) - being a devoted Vegas fan since version 3 I am slowly understanding that crashing is an inevitable part of editing.

Oh - quite funny: while writing this I have left Vegas running - but untouched - and right now yet another "Vegas Pro stopped working" popped up....