Vegas Pro 14 and 15 Installation Issue on a Dell Precision 5510

alejandro-alonso wrote on 12/28/2017, 10:33 PM

I have a Dell Precision 5510 Laptop that I have been using with Vegas 14 on windows 10 for a while. Since Vegas 15 has been very "buggy" I have not even bother to install Vegas 15 on this machine until today.

When i try to install Vegas 15 it runs the initial extracting process all the way to 100% then you see the asterisk animation for a fraction of a second then it crashes. I thought it was a problem with Vegas 15. Since I don't see any error messages or logs anywhere, I made the mistake of trying to boot on safe mode so i can do troubleshoot the installation with less drivers or apps loaded...long story short ...the boot manager got corrupted somehow so I ended up doing a fresh installation of Windows 10.

Now i am trying to re-install Vegas Pro 14 and i am seeing the same problem! The only things i can think of is that somehow Windows 10 made some changes to the OS with their automated updates (big one was pushed a month ago) and now there is a problem with installing Vegas.

Anyone out there seen this or know of a solution? My main system has both Vegas 14 and Vegas 15 but they were installed before the big Windows 10 update.

My system experiencing the problem:

Dell Precision 5510

16 Gigs of Mem

Samsung NVMe Controller SSD Drive 250GB

Nvidia Quadro M1000M

Windows 10 64 (latest build)

Intel Xeon CPu E3-1505M v5 @2.80GHz

 

Comments

Cliff Etzel wrote on 12/29/2017, 11:36 AM

I had a similar issue with installing on my desktop PC - it's a permissions issue I was never able to resolve except by doing a total reinstall (not restore Windows 10) Once I did that, everything works as it should.

alejandro-alonso wrote on 12/29/2017, 3:16 PM

How do you mean? I am attempting to install Vegas from scratch on a fresh version of Windows 10 under the administrator account and is not working

NickHope wrote on 12/29/2017, 8:29 PM

Take a look at these troubleshooting tips: https://www.vegascreativesoftware.info/us/forum/faq-why-can-t-i-install-vegas-pro--104783/

alejandro-alonso wrote on 1/24/2018, 11:18 AM

I cant install vegas pro 14 o 15, i have tried all of it in your list, i have tried different computers, different OS's and still cant.

NickHope wrote on 1/24/2018, 11:46 PM

I cant install vegas pro 14 o 15, i have tried all of it in your list, i have tried different computers, different OS's and still cant.

So please submit a support request at https://support2.magix.com/customer/en/vegas/form , including as much detailed information about the problem as you can.