Vegas Pro 18 Trial - Driver Update is blank

frankp wrote on 8/5/2020, 12:32 AM

Just downloaded the trial and install went ok. Clicked "Help" then "check for driver updates", nothing comes up. It is blank and clicking the right arrow to refresh does not load anything. I have a Sapphire Radeon RX Vega 64 8GB with v20.2.2 (PC details in my signature). Playback of an existing 4K project is extremely choppy even on Preview mode. Vegas Pro 17 runs smooth otherwise. Any help would be appreciated.

Magix Vegas Pro 17 Edit

OS: Windows 10 Pro 64

CPU: Intel Core i7-9700K Coffee Lake 8-Core 3.6 GHz LGA 1151 

Cooler: Noctua NH-L9x65

Motherboard: Gigabyte Z390 Designare

RAM: Ballistix Sport LT 32GB DDR4 2400 MT/s

GPU: Sapphire Radeon RX Vega 64 8GB

Capture Card: Blackmagic Intensity Pro 4K

PSU: Corsair RMx Series 850W

Boot Drive: Samsung 970 EVO NVMe 2TB

Data Drives: Toshiba X300 5TB 7200 RPM (x4)

RAID: G-Technology G-RAID with Thunderbolt 3 and Blackjet VX-2SSD USB 3.1 10Gbps USB Type-C

Case: iStarUSA D400 Black

Monitors: Viewsonic VP2785-4K, VP2468 IPS Panels

Camera: Sony a6600 APS-C, Sony ZV-1

Comments

VEGASPascal wrote on 8/5/2020, 1:19 AM

Just downloaded the trial and install went ok. Clicked "Help" then "check for driver updates", nothing comes up. It is blank and clicking the right arrow to refresh does not load anything. I have a Sapphire Radeon RX Vega 64 8GB with v20.2.2 (PC details in my signature). Playback of an existing 4K project is extremely choppy even on Preview mode. Vegas Pro 17 runs smooth otherwise. Any help would be appreciated.

The driver update is only supporting NVIDIA and Intel. AMD is coming very soon. ;)

fr0sty wrote on 8/5/2020, 1:44 AM

That said, @VEGASPascal, I did see one Nvidia user on the VEGAS Editor's Hub group on Facebook saying they saw a blank screen too, but they had an Nvidia GPU. They said they went to Nvidia's site to get the driver instead, which resolved the problem they were having.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Radeon VII

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

aboammar wrote on 8/6/2020, 9:31 PM

Just downloaded the trial and install went ok. Clicked "Help" then "check for driver updates", nothing comes up. It is blank and clicking the right arrow to refresh does not load anything. I have a Sapphire Radeon RX Vega 64 8GB with v20.2.2 (PC details in my signature). Playback of an existing 4K project is extremely choppy even on Preview mode. Vegas Pro 17 runs smooth otherwise. Any help would be appreciated.

The driver update is only supporting NVIDIA and Intel. AMD is coming very soon. ;)

@VEGASPascal Mine is NVIDIA and I still get blank window! Could you check my system specs in my SIGNATURE and try to tell me what is wrong?

HP Z1 AIO Workstation G3

OS: Windows 10 Pro 64bit

Display: 23.6" UHD 4K

CPU: Xeon E3-1270 v5  quad-core @ 3.60GHz, 8MB cache, up to 4GHz with Intel Turbo Boost Technology

GPU: nVidia Quadro M2000M 4GB

RAM: 32GB DDR4 2133MHz ECC memory

System Drive: 1TB M.2 (2500MB/s)

Working Drive: 1TB M.2 (2500MB/s)

Storage Drive: 3GB SSD (500MB/s)

Video: Vegas Pro 16 Suite / DaVinci Resolve 16 Studio

Audio: PreSonus Studio One Pro 5

Graphics: CorelDraw Technical Suite 2020 / Xara Designer Pro X365

Image Editing: Corel PhotoPaint 2020 / Corel PaintShop Pro X9 Ultimate / PHASEONE Capture One Pro 11

3D Graphics: Maxon Cinema 4D Studio 10

Camera: Sony A7S II / A7 III

Website: www.innoviahouse.com

Vimeo: vimeo.com/innoviahouse

VEGASPascal wrote on 8/7/2020, 4:11 AM

@aboammar The support for the NVidia Quadro is coming soon... At the moment the driver update is searching for NVidia GFX. Hopefully in the next update. Thanks for your feedback and support... have fun with VP18. 😀

aboammar wrote on 8/7/2020, 5:17 PM

@aboammar The support for the NVidia Quadro is coming soon... At the moment the driver update is searching for NVidia GFX. Hopefully in the next update. Thanks for your feedback and support... have fun with VP18. 😀


@VEGASPascal Thanks. It would be helpful to show a message of the currently supported GPUs instead of a blank window. By doing that, user will not bother you and post about the strange looking blank window!

HP Z1 AIO Workstation G3

OS: Windows 10 Pro 64bit

Display: 23.6" UHD 4K

CPU: Xeon E3-1270 v5  quad-core @ 3.60GHz, 8MB cache, up to 4GHz with Intel Turbo Boost Technology

GPU: nVidia Quadro M2000M 4GB

RAM: 32GB DDR4 2133MHz ECC memory

System Drive: 1TB M.2 (2500MB/s)

Working Drive: 1TB M.2 (2500MB/s)

Storage Drive: 3GB SSD (500MB/s)

Video: Vegas Pro 16 Suite / DaVinci Resolve 16 Studio

Audio: PreSonus Studio One Pro 5

Graphics: CorelDraw Technical Suite 2020 / Xara Designer Pro X365

Image Editing: Corel PhotoPaint 2020 / Corel PaintShop Pro X9 Ultimate / PHASEONE Capture One Pro 11

3D Graphics: Maxon Cinema 4D Studio 10

Camera: Sony A7S II / A7 III

Website: www.innoviahouse.com

Vimeo: vimeo.com/innoviahouse

cyro wrote on 8/22/2020, 1:06 PM

Ditto: it would be super helpful to at least show a message instead of just a blank screen.
Frustrating experience, we're talking 1 min of extra development time to write a single line of text versus users wasting their time looking for answers on support forums :(

walter-i. wrote on 8/22/2020, 3:28 PM

Frustrating experience, we're talking 1 min of extra development time to write a single line of text versus users wasting their time looking for answers on support forums :(

It only took me a minute the day before yesterday to think about our wedding day and buy a bouquet for my wife as I drove by.
Unfortunately I forgot :((( ..... Happened to everyone once

CPU: Intel i9-9900KS 4GHz, (UHD Graphics 630, driver: 27.20.100.8581)
MB: ASUS TUF Z390-PLUS Gaming,
MEM.: 32 GB Ram, DDR4-3200
GPU: Nvidia GTX 1660 SUPER, (driver 451.77)
Storage: SSD 970 EVO Plus 500GB M.2, SSD 860 EVO Series 1TB, Toshiba 3TB SATA,
OS: WIN 10 Pro, 1909
Monitor: HP243i 1920x1200 / BenQ G2200W 1680x1050
NLE: Vegas Pro11-15+17,18 Heroglyph4, RespeedR
Camcorder: Pana HDC SD909, Sony FDR-AX53

cyro wrote on 9/22/2020, 5:55 PM

The driver update is only supporting NVIDIA and Intel. AMD is coming very soon. ;)

Build 334 claims "AMD support for Driver Update dialog" but I still get a blank dialog with no action.
Are you sure this got fixed/implemented in 334?

frankp wrote on 9/22/2020, 11:50 PM

Updated to build 334 and still no go. It just indicates “loading” with a spinning arrow to the right. I left it for an hour and absolutely nothing! Vegas Pro 18 is the most frustrating version for me. And i’ve been using this NLE since the days of Sonic Foundry! Preview has been choppy and unusable. Vegas Pro 17 working flawless and smooth. Computer specs in my sig.

Magix Vegas Pro 17 Edit

OS: Windows 10 Pro 64

CPU: Intel Core i7-9700K Coffee Lake 8-Core 3.6 GHz LGA 1151 

Cooler: Noctua NH-L9x65

Motherboard: Gigabyte Z390 Designare

RAM: Ballistix Sport LT 32GB DDR4 2400 MT/s

GPU: Sapphire Radeon RX Vega 64 8GB

Capture Card: Blackmagic Intensity Pro 4K

PSU: Corsair RMx Series 850W

Boot Drive: Samsung 970 EVO NVMe 2TB

Data Drives: Toshiba X300 5TB 7200 RPM (x4)

RAID: G-Technology G-RAID with Thunderbolt 3 and Blackjet VX-2SSD USB 3.1 10Gbps USB Type-C

Case: iStarUSA D400 Black

Monitors: Viewsonic VP2785-4K, VP2468 IPS Panels

Camera: Sony a6600 APS-C, Sony ZV-1

RogerS wrote on 9/23/2020, 6:12 AM

Which AMD card are you using @cyro? Frank has the Vega 64 8GB.

Dexcon wrote on 9/23/2020, 6:18 AM

Driver Update didn't work for me on my old computer with an AMD RX470 GPU; but on my new computer, Driver Update correctly identifies the Nvidia RTX 280 Super. There might be an issue with AMD cards being identified by Driver Update.

cyro wrote on 9/23/2020, 1:16 PM

Which AMD card are you using @cyro? Frank has the Vega 64 8GB.

AMD Fury-X (R9)