Vegas Pro 18 Trial - Driver Update is blank

frankp wrote on 8/5/2020, 12:32 AM

Just downloaded the trial and install went ok. Clicked "Help" then "check for driver updates", nothing comes up. It is blank and clicking the right arrow to refresh does not load anything. I have a Sapphire Radeon RX Vega 64 8GB with v20.2.2 (PC details in my signature). Playback of an existing 4K project is extremely choppy even on Preview mode. Vegas Pro 17 runs smooth otherwise. Any help would be appreciated.

Magix Vegas Pro 17 Edit

OS: Windows 10 Pro 64

CPU: Intel Core i7-9700K Coffee Lake 8-Core 3.6 GHz LGA 1151 

Cooler: Noctua NH-L9x65

Motherboard: Gigabyte Z390 Designare

RAM: Ballistix Sport LT 32GB DDR4 2400 MT/s

GPU: Sapphire Radeon RX Vega 64 8GB

Capture Card: Blackmagic Intensity Pro 4K

PSU: Corsair RMx Series 850W

Boot Drive: Samsung 970 EVO NVMe 2TB

Data Drives: Toshiba X300 5TB 7200 RPM (x4)

RAID: G-Technology G-RAID with Thunderbolt 3 and Blackjet VX-2SSD USB 3.1 10Gbps USB Type-C

Case: iStarUSA D400 Black

Monitors: Viewsonic VP2785-4K, VP2468 IPS Panels

Camera: Sony a6600 APS-C, Sony ZV-1

Comments

VEGASPascal wrote on 8/5/2020, 1:19 AM

Just downloaded the trial and install went ok. Clicked "Help" then "check for driver updates", nothing comes up. It is blank and clicking the right arrow to refresh does not load anything. I have a Sapphire Radeon RX Vega 64 8GB with v20.2.2 (PC details in my signature). Playback of an existing 4K project is extremely choppy even on Preview mode. Vegas Pro 17 runs smooth otherwise. Any help would be appreciated.

The driver update is only supporting NVIDIA and Intel. AMD is coming very soon. ;)

fr0sty wrote on 8/5/2020, 1:44 AM

That said, @VEGASPascal, I did see one Nvidia user on the VEGAS Editor's Hub group on Facebook saying they saw a blank screen too, but they had an Nvidia GPU. They said they went to Nvidia's site to get the driver instead, which resolved the problem they were having.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

aboammar wrote on 8/6/2020, 9:31 PM

Just downloaded the trial and install went ok. Clicked "Help" then "check for driver updates", nothing comes up. It is blank and clicking the right arrow to refresh does not load anything. I have a Sapphire Radeon RX Vega 64 8GB with v20.2.2 (PC details in my signature). Playback of an existing 4K project is extremely choppy even on Preview mode. Vegas Pro 17 runs smooth otherwise. Any help would be appreciated.

The driver update is only supporting NVIDIA and Intel. AMD is coming very soon. ;)

@VEGASPascal Mine is NVIDIA and I still get blank window! Could you check my system specs in my SIGNATURE and try to tell me what is wrong?

HP Z1 AIO Workstation G3

OS: Windows 10 Pro 64bit

Display: 23.6" UHD 4K

CPU: Xeon E3-1270 v5  quad-core @ 3.60GHz, 8MB cache, up to 4GHz with Intel Turbo Boost Technology

GPU: nVidia Quadro M2000M 4GB

RAM: 32GB DDR4 2133MHz ECC memory

System Drive: 1TB M.2 (2500MB/s)

Working Drive: 1TB M.2 (2500MB/s)

Storage Drive: 3GB SSD (500MB/s)

Video: Vegas Pro 16 Suite / DaVinci Resolve 16 Studio

Audio: PreSonus Studio One Pro 5

Graphics: CorelDraw Technical Suite 2020 / Xara Designer Pro X365

Image Editing: Corel PhotoPaint 2020 / Corel PaintShop Pro X9 Ultimate / PHASEONE Capture One Pro 11

3D Graphics: Maxon Cinema 4D Studio 10

Camera: Sony A7S II / A7 III

Website: www.innoviahouse.com

Vimeo: vimeo.com/innoviahouse

VEGASPascal wrote on 8/7/2020, 4:11 AM

@aboammar The support for the NVidia Quadro is coming soon... At the moment the driver update is searching for NVidia GFX. Hopefully in the next update. Thanks for your feedback and support... have fun with VP18. 😀

aboammar wrote on 8/7/2020, 5:17 PM

@aboammar The support for the NVidia Quadro is coming soon... At the moment the driver update is searching for NVidia GFX. Hopefully in the next update. Thanks for your feedback and support... have fun with VP18. 😀


@VEGASPascal Thanks. It would be helpful to show a message of the currently supported GPUs instead of a blank window. By doing that, user will not bother you and post about the strange looking blank window!

HP Z1 AIO Workstation G3

OS: Windows 10 Pro 64bit

Display: 23.6" UHD 4K

CPU: Xeon E3-1270 v5  quad-core @ 3.60GHz, 8MB cache, up to 4GHz with Intel Turbo Boost Technology

GPU: nVidia Quadro M2000M 4GB

RAM: 32GB DDR4 2133MHz ECC memory

System Drive: 1TB M.2 (2500MB/s)

Working Drive: 1TB M.2 (2500MB/s)

Storage Drive: 3GB SSD (500MB/s)

Video: Vegas Pro 16 Suite / DaVinci Resolve 16 Studio

Audio: PreSonus Studio One Pro 5

Graphics: CorelDraw Technical Suite 2020 / Xara Designer Pro X365

Image Editing: Corel PhotoPaint 2020 / Corel PaintShop Pro X9 Ultimate / PHASEONE Capture One Pro 11

3D Graphics: Maxon Cinema 4D Studio 10

Camera: Sony A7S II / A7 III

Website: www.innoviahouse.com

Vimeo: vimeo.com/innoviahouse

cyro wrote on 8/22/2020, 1:06 PM

Ditto: it would be super helpful to at least show a message instead of just a blank screen.
Frustrating experience, we're talking 1 min of extra development time to write a single line of text versus users wasting their time looking for answers on support forums :(

walter-i. wrote on 8/22/2020, 3:28 PM

Frustrating experience, we're talking 1 min of extra development time to write a single line of text versus users wasting their time looking for answers on support forums :(

It only took me a minute the day before yesterday to think about our wedding day and buy a bouquet for my wife as I drove by.
Unfortunately I forgot :((( ..... Happened to everyone once

cyro wrote on 9/22/2020, 5:55 PM

The driver update is only supporting NVIDIA and Intel. AMD is coming very soon. ;)

Build 334 claims "AMD support for Driver Update dialog" but I still get a blank dialog with no action.
Are you sure this got fixed/implemented in 334?

frankp wrote on 9/22/2020, 11:50 PM

Updated to build 334 and still no go. It just indicates “loading” with a spinning arrow to the right. I left it for an hour and absolutely nothing! Vegas Pro 18 is the most frustrating version for me. And i’ve been using this NLE since the days of Sonic Foundry! Preview has been choppy and unusable. Vegas Pro 17 working flawless and smooth. Computer specs in my sig.

Magix Vegas Pro 17 Edit

OS: Windows 10 Pro 64

CPU: Intel Core i7-9700K Coffee Lake 8-Core 3.6 GHz LGA 1151 

Cooler: Noctua NH-L9x65

Motherboard: Gigabyte Z390 Designare

RAM: Ballistix Sport LT 32GB DDR4 2400 MT/s

GPU: Sapphire Radeon RX Vega 64 8GB

Capture Card: Blackmagic Intensity Pro 4K

PSU: Corsair RMx Series 850W

Boot Drive: Samsung 970 EVO NVMe 2TB

Data Drives: Toshiba X300 5TB 7200 RPM (x4)

RAID: G-Technology G-RAID with Thunderbolt 3 and Blackjet VX-2SSD USB 3.1 10Gbps USB Type-C

Case: iStarUSA D400 Black

Monitors: Viewsonic VP2785-4K, VP2468 IPS Panels

Camera: Sony a6600 APS-C, Sony ZV-1

RogerS wrote on 9/23/2020, 6:12 AM

Which AMD card are you using @cyro? Frank has the Vega 64 8GB.

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD, Windows 11 Pro 64 bit

Dell XPS 15 laptop (2017) 32GB ram, NVIDIA 1050 (4GB) with latest studio driver, Intel i7-7700HQ with Intel 630 iGPU (latest available driver), dual internal SSD (256GB; 1TB), Windows 10 64 bit

VEGAS Pro 19.651
VEGAS Pro 20.411
VEGAS Pro 21.208

Try the
VEGAS 4K "sample project" benchmark: https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark: https://forms.gle/eErJTR87K2bbJc4Q7

Dexcon wrote on 9/23/2020, 6:18 AM

Driver Update didn't work for me on my old computer with an AMD RX470 GPU; but on my new computer, Driver Update correctly identifies the Nvidia RTX 280 Super. There might be an issue with AMD cards being identified by Driver Update.

Last changed by Dexcon on 9/23/2020, 6:28 AM, changed a total of 1 times.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 16, 17, 18, 19, 20 & 21, HitFilm Pro 2021.3, DaVinci Resolve Studio 18.5, BCC 2023.5, Mocha Pro 2023, Ignite Pro, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX10 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 12TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

cyro wrote on 9/23/2020, 1:16 PM

Which AMD card are you using @cyro? Frank has the Vega 64 8GB.

AMD Fury-X (R9)