Vegas Pro 19 Build 424 Video Preview Red on specific files

baksideDisaster_Flicks wrote on 11/22/2021, 3:47 PM

So I was actively editing when suddenly the preview is now red for one file in my project. Not every file, file from same device, fine. I had created video proxies so I maybe they got corrupted? Any ideas how to fix? I tried deleting the sfk files out of the video file dir hoping that would fix. Tried closing, rebooting, no dice.

In screenshot the same video file is in the trimmer as in video preview.

Comments

walter-i. wrote on 11/22/2021, 3:53 PM

Are your graphics drivers up to date?
In Vegas Pro, go to Help / Check for driver updates.

baksideDisaster_Flicks wrote on 11/22/2021, 4:00 PM

Are your graphics drivers up to date?
In Vegas Pro, go to Help / Check for driver updates.

Not sure how relevant drivers are. It's specific files, another file from same device (Skydio 2 4k 60FPS) in same project is working. I would think if it was a graphics driver issue all files wouldn't work.. But since you asked and I know your just trying to help, yes my drivers are up to date.

How do I delete my video proxies I created? I think that's a logical first step.

baksideDisaster_Flicks wrote on 11/22/2021, 4:15 PM

Ran another test, put 'red preview' file on another drive, started new project, same preview red. So think I'm wrong about the proxy thing. So then I rendered out to .avi the preview comes back while rendering. For now I'll just work around the issue with the .avi files. Another annoying V19 bug.

baksideDisaster_Flicks wrote on 11/22/2021, 4:22 PM

Another test: Turned off GPU acceleration. Still reproduces.

VEGASHeman wrote on 11/22/2021, 4:24 PM

The red frame indicates a GPU acceleration error - usually seen with NVIDIA GPUs with 4K or higher footage. If a driver update does not help (as in your case), please switch to an alternate GPU (if available), or turn off acceleration and see if that helps.

VEGASHeman wrote on 11/22/2021, 4:26 PM

I missed your last post about turning off GPU acceleration. Can you share that footage (and project) for us to take a closer look?

baksideDisaster_Flicks wrote on 11/22/2021, 4:26 PM

Narrowed it down to one specific file. Super weird. Not sure how this one is different from the others captured with the same device, same day, same format bla bla bla.

baksideDisaster_Flicks wrote on 11/22/2021, 4:27 PM

I missed your last post about turning off GPU acceleration. Can you share that footage (and project) for us to take a closer look?

Will do. Uploading now will post link shortly.

baksideDisaster_Flicks wrote on 11/22/2021, 6:48 PM

I missed your last post about turning off GPU acceleration. Can you share that footage (and project) for us to take a closer look?

Here's the footage:
https://1drv.ms/v/s!AjGFtCi9Mc8IyrtAJG5RFS7yF56Wag?e=yW2FN9

Here's project:
https://1drv.ms/u/s!AjGFtCi9Mc8IyrtBdedNGEJvOfmTXQ?e=Dp0BrM

 

baksideDisaster_Flicks wrote on 11/22/2021, 8:14 PM

Well I fixed it. I reset Vegas to defaults, deleted all the cached data and it's working again, no more red preview.

VEGASHeman wrote on 11/23/2021, 7:59 AM

Good to hear the resetting the prefs helped. I downloaded the file and the project, and there is nothing unusual I can find with it to explain such behavior. But there are some internal debug preferences - which if accidentally turned on - may show the red frame. These preferences are only meant to be used by our partner companies such as NVIDIA to help them identify some specific issues. Let me know if you run into this problem again.