Vegas Pro 20

Jennifer-Maslowski wrote on 7/30/2023, 10:21 AM

Cannot open--gets to "creating windows" and crashes. Removed and reinstalled...no change. Tried turning of wifi...no change. Tried opening as administrator...no change. Running Windows 11. This is ridiculously stupidly frustrating for expensive software. Had the same problem with the previous version in Windows 10, got my renewal notice, decided to try again...same crap. Help!

Comments

j-v wrote on 7/30/2023, 10:43 AM

Which build of Vegas Pro 20 do you use and did you already tried to reset Vegas to the situation direct after installation?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Jennifer-Maslowski wrote on 7/30/2023, 2:38 PM

411, and yes. Still happens exactly the same, I get through a minute or two of start up, initializing, and so on, then it hits "creating windows" and it hovers for a bit, then I get the crash report. Then it starts up AGAIN, and does essentially the same thing again.

fr0sty wrote on 7/30/2023, 5:40 PM

Can you take a screenshot of what that crash report says? That might point us in the right direction of what is causing the crash.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

VEGASDerek wrote on 7/30/2023, 6:16 PM

Crashes like this may be a result of a corrupted deep learning models install. If you have them installed, I would suggest uninstalling those and launch Vegas without them and see if the app opens. If so, then download the models again and reinstall them.

Jennifer-Maslowski wrote on 7/31/2023, 12:18 PM

I uninstalled deep learning, didn't change anything.

Here's a screen shot, I'm not sure how to get to the full crash report in this situation.

Jennifer-Maslowski wrote on 7/31/2023, 12:20 PM

Oh sorry here it is.

 

Extra Information
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\fileio_x64.log
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\persist.prefs
   File:                C:\Users\jenne\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionError.log
   File:                C:\Users\jenne\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionOutput.xml
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\dx_video_grovel_x64.log
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\svfx_video_grovel_x64.log
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\ocio_x64.log
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\dx_grovel_x64.log
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\vst_grovel.log
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\vegas_script_x64.log
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\gpu_video_x64.log
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\hub.log

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 20.0 (Build 411)

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 20.0\vegas200.exe
   Process Version:     Version 20.0 (Build 411)
   Process Description: VEGAS Pro
   Process Image Date:  2023-06-13 (Tue Jun 13) 00:23:12
 

fr0sty wrote on 7/31/2023, 12:40 PM

It appears like it's having difficulty during the hardware detection process, which can indicate an issue with your GPU. You made need to update your graphics driver. Do you know what type of graphics card you have in your computer?

Edit: just saw Derek's comment, being that he's the lead programmer for Vegas, he would be the one to listen to first, so try that first.

Last changed by fr0sty on 7/31/2023, 12:41 PM, changed a total of 1 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Jennifer-Maslowski wrote on 7/31/2023, 12:46 PM

I tried what Derek said, taking off deep learning.

Graphics Integrated AMD Radeon™ Graphics

Going to be blunt here--I am SO MUCH NOT a computer person. At all. This computer belongs to my 11 year old who is much, much more savvy than me but can't fix this. So if something needs to be updated, or upgraded, I will either do that or bring it into a shop and have it done...just need to figure out *what* exactly.

Jennifer

Jennifer-Maslowski wrote on 7/31/2023, 1:04 PM

Did the full update via AMD and still not working.

Extra Information
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\fileio_x64.log
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\persist.prefs
   File:                C:\Users\jenne\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionError.log
   File:                C:\Users\jenne\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionOutput.xml
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\dx_video_grovel_x64.log
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\svfx_video_grovel_x64.log
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\ocio_x64.log
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\dx_grovel_x64.log
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\vst_grovel.log
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\vegas_script_x64.log
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\gpu_video_x64.log
   File:                C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\hub.log

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 20.0 (Build 411)

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 20.0\vegas200.exe
   Process Version:     Version 20.0 (Build 411)
   Process Description: VEGAS Pro
   Process Image Date:  2023-06-13 (Tue Jun 13) 00:23:12
 

Former user wrote on 7/31/2023, 1:57 PM

@Jennifer-Maslowski Hi, if you right click on the Taskbar at the bottom of your screen - Taskmanager - Performance tab,

Make the window big enough that it shows all the things in the left hand column,

Take screen shots & upload like this

CPU (Processor)

GPU (Graphics card)

Jennifer-Maslowski wrote on 7/31/2023, 2:02 PM

fr0sty wrote on 7/31/2023, 2:07 PM

Did you try Radeon's Pro drivers? That may help.

https://www.amd.com/en/technologies/software-pro

I tried what Derek said, taking off deep learning.

If this doesn't work, we may need to get you a support ticket going with official support.

Last changed by fr0sty on 7/31/2023, 2:09 PM, changed a total of 2 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Jennifer-Maslowski wrote on 7/31/2023, 2:10 PM

Derek said take off deep learning, launch, and then re-install if it works. it doesnt' work.

 

I already downloaded and installed this from AMD:

Windows® 10/11 Drivers

Auto-Detect and Install Driver Updates for AMD Radeon™ Series Graphics and Ryzen™ Chipsets

fr0sty wrote on 7/31/2023, 11:34 PM

The reason I linked to that particular driver, AMD has drivers for gaming and drivers for professional use... those were the pro drivers I linked to. It may not work, but worth a shot.

If it doesn't help, let us know and we'll work on getting you an official support ticket going. We're just fellow users, so there's only so much we can do to help.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

snibchi1 wrote on 8/1/2023, 4:27 AM

The hardware detection via the GPU is and was not well programmed in Vegas!
My RX 6750 XT is also not recognized. You have to manually set the render profile to 'GPU' and save it. Very annoying.
As AMD driver I use the 23.Q1.1 PRO version.

Audiovisuelle Geräte

  • Canon EOS 6D
  • Canon EOS 450D
  • Nicon Coolpix S7000
  • AC800 Actioncam
  • Sony HDR-SR5

Hardware-Ausstattung

  • Monitor: LG Ultrawide 34UC79G
  • Tastatur: MSI GK 50 Elite
  • Maus: Corsair M65 PRO RGB
  • Gehäuse: CooMas HAF X 942-KKN1 ATX
  • PSU: be quiet! Staight P11 850W
  • Board: MSI MEG X570 ACE (Bios 7C35 v 1.P0, 04.07.2024)
  • CPU: AMD Ryzen 9 3900x
  • Cooler: Noctua NH-D14 SE2011 (AMD Adapter)
  • RAM: 2x 16GB D432GB 3600-17 Predator K2 KHX
  • M_2.1: 1x 2TB Gigabyte GP-ASM2NE6200
  • M_2.2: 1x 1TB Gigabyte GP-ASM2NE6100
  • M_2.3: 1x 1TB Samsung SSD Pro 980
  • SSD: 1x 4TB SanDisk Ultra 3D
  • SSD: 1x 512GB Samsung 850 Pro
  • GPU: 1x 12GB MSI Radeon RX 6750 XT
  • NAS: Synology DS 218+ 2x 6TB

Software

  • Windows 11 64 Pro (24H2 Build 26100.3775)
  • MAGIX Vegas Suite 365 (Build 22.248)
  • MAGIX Photostory deluxe 2025 (V 24.0.1.204 (UDP3))
  • Sound Forge Pro 18
  • ACID Pro 11.0 (x64)
  • Music Maker 2025
  • ADOBE Master Suite CS6, CC
andyrpsmith wrote on 8/1/2023, 4:28 AM

Jennifer if you open this file with note pad you can see what Vegas finds when detecting your CPU and GPU graphics and if it finds any errors and if it can use your graphics card & CPU graphics. Post the file on here so the experts can have a look. C:\Users\jenne\AppData\Local\VEGAS Pro\20.0\gpu_video_x64.log

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

andyrpsmith wrote on 8/1/2023, 4:34 AM

These may also provide some useful info:

 File:                C:\Users\jenne\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionError.log
   File:                C:\Users\jenne\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionOutput.xml

RogerS wrote on 8/1/2023, 4:45 AM

The hardware detection via the GPU is and was not well programmed in Vegas!
My RX 6750 XT is also not recognized. You have to manually set the render profile to 'GPU' and save it. Very annoying.
As AMD driver I use the 23.Q1.1 PRO version.

Your issue doesn't sound like the problem in this thread. Please start your own thread if you need help with something.
If it's rendering, render templates aren't set automatically as there is no best one for all purposes. Even if you have a supported GPU you may not want to use GPU encoding (I tend to use Mainconcept for final renders).

snibchi1 wrote on 8/1/2023, 4:53 AM

I have no problem. I know how to deal with the shortcomings of Vegas. I did not claim that render templates are set automatically. 

Last changed by snibchi1 on 8/1/2023, 4:54 AM, changed a total of 1 times.

Audiovisuelle Geräte

  • Canon EOS 6D
  • Canon EOS 450D
  • Nicon Coolpix S7000
  • AC800 Actioncam
  • Sony HDR-SR5

Hardware-Ausstattung

  • Monitor: LG Ultrawide 34UC79G
  • Tastatur: MSI GK 50 Elite
  • Maus: Corsair M65 PRO RGB
  • Gehäuse: CooMas HAF X 942-KKN1 ATX
  • PSU: be quiet! Staight P11 850W
  • Board: MSI MEG X570 ACE (Bios 7C35 v 1.P0, 04.07.2024)
  • CPU: AMD Ryzen 9 3900x
  • Cooler: Noctua NH-D14 SE2011 (AMD Adapter)
  • RAM: 2x 16GB D432GB 3600-17 Predator K2 KHX
  • M_2.1: 1x 2TB Gigabyte GP-ASM2NE6200
  • M_2.2: 1x 1TB Gigabyte GP-ASM2NE6100
  • M_2.3: 1x 1TB Samsung SSD Pro 980
  • SSD: 1x 4TB SanDisk Ultra 3D
  • SSD: 1x 512GB Samsung 850 Pro
  • GPU: 1x 12GB MSI Radeon RX 6750 XT
  • NAS: Synology DS 218+ 2x 6TB

Software

  • Windows 11 64 Pro (24H2 Build 26100.3775)
  • MAGIX Vegas Suite 365 (Build 22.248)
  • MAGIX Photostory deluxe 2025 (V 24.0.1.204 (UDP3))
  • Sound Forge Pro 18
  • ACID Pro 11.0 (x64)
  • Music Maker 2025
  • ADOBE Master Suite CS6, CC
Googly-Smythe wrote on 8/1/2023, 5:21 PM

I notice that your Task Manager screenshots indicate that 80% of your 7 gigabytes of RAM is in use. Since VEGAS itself uses around 1.5 - 2 gigabytes, maybe you just don't have enough RAM?

Speaking as an amateur, here. More knowledgeable types may be able to answer that one.

<edit>

With my PC, a just opened empty VEGAS, along with Vivaldi, RAM usage is at 7.5 gigabytes.

</end edit>

Last changed by Googly-Smythe on 8/1/2023, 5:27 PM, changed a total of 1 times.

A 100% amateur, making ham-fisted music with my guitar since 1969, soon after seeing Pink Floyd at the Festival Hall, the Albert Hall and the Fairfild Halls.

My main software is Cubase, but I use VEGAS to make videos to post on BitChute and, rarely, on Youtube.

My first computer was an Atari STE 1040, because it could run Cubase and had built-in MIDI ports.

Currently using an i9 12900/Radeon 6700XT machine, 64 gigs RAM, 2 x 32" 1440p monitors, Win 10, VEGAS 20.

Jennifer-Maslowski wrote on 8/2/2023, 9:41 AM

OK, I'm posting the different logs as requested. Or LMK how to open a ticket if that would be better. I'm open to upgrading the RAM if that's what's needed.

INFO 2023-08-01 19:06:12 *** Start of GPU-accelerated video processing log ***
INFO 2023-08-01 19:06:12 VEGAS Pro 20.0
INFO 2023-08-01 19:06:12 Version 20.0 (Build 411)
INFO 2023-08-01 19:06:12 
INFO 2023-08-01 19:06:12 OpenGL_Initialize
INFO 2023-08-01 19:06:12 DC: FFFFFFFFCE010DFA
INFO 2023-08-01 19:06:13 GLC: 0000000000010000
INFO 2023-08-01 19:06:13 GL 10-bit Available: FALSE
INFO 2023-08-01 19:06:13 GL 10-bit Pixel Format Index: 0
INFO 2023-08-01 19:06:13 GL_VENDOR: ATI Technologies Inc.
INFO 2023-08-01 19:06:13 GL_RENDERER: AMD Radeon(TM) Graphics
INFO 2023-08-01 19:06:13 GL_VERSION: 4.6.0 Compatibility Profile Context 23.7.2.230718
INFO 2023-08-01 19:06:13 GLEW Init OK
INFO 2023-08-01 19:06:13 
INFO 2023-08-01 19:06:13 OpenCL_Initialize
INFO 2023-08-01 19:06:13 Platforms: 1
INFO 2023-08-01 19:06:13 Platform: 0
INFO 2023-08-01 19:06:13   Vendor:     Advanced Micro Devices, Inc.
INFO 2023-08-01 19:06:13   Name:       AMD Accelerated Parallel Processing
INFO 2023-08-01 19:06:13   Version:    OpenCL 2.1 AMD-APP (3570.0)
INFO 2023-08-01 19:06:13   Profile:    FULL_PROFILE
INFO 2023-08-01 19:06:13   Extensions: cl_khr_icd cl_khr_d3d10_sharing cl_khr_d3d11_sharing cl_khr_dx9_media_sharing cl_amd_event_callback cl_amd_offline_devices 
INFO 2023-08-01 19:06:13 
INFO 2023-08-01 19:06:13   Devices: 1
INFO 2023-08-01 19:06:13   Device: 0
INFO 2023-08-01 19:06:13     Type:            GPU
INFO 2023-08-01 19:06:13     Vendor:          Advanced Micro Devices, Inc.
INFO 2023-08-01 19:06:13     Name:            gfx90c
INFO 2023-08-01 19:06:13     Profile:         FULL_PROFILE
INFO 2023-08-01 19:06:13     Version:         OpenCL 2.0 AMD-APP (3570.0)
INFO 2023-08-01 19:06:13     C version:       OpenCL C 2.0 
INFO 2023-08-01 19:06:13     Extensions:      cl_khr_fp64 cl_amd_fp64 cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_fp16 cl_khr_gl_sharing cl_amd_device_attribute_query cl_amd_vec3 cl_amd_printf cl_amd_media_ops cl_amd_media_ops2 cl_amd_popcnt cl_khr_d3d10_sharing cl_khr_d3d11_sharing cl_khr_dx9_media_sharing cl_khr_image2d_from_buffer cl_khr_subgroups cl_khr_gl_event cl_khr_depth_images cl_khr_mipmap_image cl_khr_mipmap_image_writes cl_amd_copy_buffer_p2p cl_amd_planar_yuv
INFO 2023-08-01 19:06:13     Driver version:  3570.0 (PAL,HSAIL)
INFO 2023-08-01 19:06:13     Available:       Yes
INFO 2023-08-01 19:06:13     Compiler:        Yes
INFO 2023-08-01 19:06:13     Image support:   Yes
INFO 2023-08-01 19:06:13     Unified memory:  Yes
INFO 2023-08-01 19:06:13     Vendor ID:       4098
INFO 2023-08-01 19:06:13     Compute units:   8
INFO 2023-08-01 19:06:13     Work dimensions: 3
INFO 2023-08-01 19:06:13     Clock Frequency: 1900
INFO 2023-08-01 19:06:13     Image reads:     128
INFO 2023-08-01 19:06:13     Image writes:    64
INFO 2023-08-01 19:06:13     Samplers:        16
INFO 2023-08-01 19:06:13     Workgroup size:  256
INFO 2023-08-01 19:06:13     Image width:     16384
INFO 2023-08-01 19:06:13     Image height:    16384
INFO 2023-08-01 19:06:13     Parameter size:  1024
INFO 2023-08-01 19:06:13     Maximum alloc:   2340972134
INFO 2023-08-01 19:06:13     Memory size:     3290955776
INFO 2023-08-01 19:06:13     Local memory:    32768
INFO 2023-08-01 19:06:13     Work item sizes: 1024, 1024, 1024
INFO 2023-08-01 19:06:13     Out of order Q:  No
INFO 2023-08-01 19:06:13     Profiling Q:     Yes
INFO 2023-08-01 19:06:13 Device is compatible.
INFO 2023-08-01 19:06:13 
INFO 2023-08-01 19:06:13 Attempting to create CL interop context on device 'AMD Radeon(TM) Graphics'
INFO 2023-08-01 19:06:13 Interop context: 0000000004AD5DC0
INFO 2023-08-01 19:06:13 Command queue: 000000002044A510
INFO 2023-08-01 19:06:13 Buffer write mapping flags: 0x4
INFO 2023-08-01 19:06:13 HWBL: 1
INFO 2023-08-01 19:06:13 OCL compile, bin: 94f09332, kernels: kbf243cf20 kbf243cf21 kbf243cf22 
INFO 2023-08-01 19:06:13 CPWB successful
INFO 2023-08-01 19:06:13 BP successful
INFO 2023-08-01 19:06:13 OCL compile, bin: aa490cb6, kernels: k3588f3c20 k3588f3c21 k3588f3c22 k3588f3c23 k3588f3c24 
INFO 2023-08-01 19:06:13 CPWB successful
INFO 2023-08-01 19:06:13 BP successful
INFO 2023-08-01 19:06:13 OCL compile, bin: dc7ab1ce, kernels: kaf5099dd0 kaf5099dd1 kaf5099dd2 kaf5099dd3 
INFO 2023-08-01 19:06:13 CPWB successful
INFO 2023-08-01 19:06:13 BP successful
INFO 2023-08-01 19:06:13 OCL compile, bin: 671c9ecb, kernels: kd6cf29e80 kd6cf29e81 kd6cf29e82 kd6cf29e83 kd6cf29e84 kd6cf29e85 kd6cf29e86 kd6cf29e87 kd6cf29e88 kd6cf29e89 kd6cf29e810 kd6cf29e811 kd6cf29e812 kd6cf29e813 kd6cf29e814 kd6cf29e815 kd6cf29e816 
INFO 2023-08-01 19:06:13 CPWB successful
INFO 2023-08-01 19:06:13 BP successful
INFO 2023-08-01 19:06:13 OCL compile, bin: 3123b46b, kernels: k6fe03b080 k6fe03b081 k6fe03b082 k6fe03b083 k6fe03b084 k6fe03b085 k6fe03b086 k6fe03b087 k6fe03b088 k6fe03b089 k6fe03b0810 k6fe03b0811 k6fe03b0812 k6fe03b0813 k6fe03b0814 k6fe03b0815 k6fe03b0816 k6fe03b0817 k6fe03b0818 k6fe03b0819 k6fe03b0820 k6fe03b0821 k6fe03b0822 k6fe03b0823 k6fe03b0824 k6fe03b0825 k6fe03b0826 k6fe03b0827 k6fe03b0828 k6fe03b0829 k6fe03b0830 k6fe03b0831 k6fe03b0832 k6fe03b0833 k6fe03b0834 k6fe03b0835 k6fe03b0836 k6fe03b0837 k6fe03b0838 k6fe03b0839 k6fe03b0840 k6fe03b0841 k6fe03b0842 
INFO 2023-08-01 19:06:13 CPWB successful
INFO 2023-08-01 19:06:13 BP successful
INFO 2023-08-01 19:06:13 Readback profiling: [47, 94], selected 0
INFO 2023-08-01 19:06:13 DX12_HDR_Initialize
INFO 2023-08-01 19:06:14 DX12 HDR Available: FALSE
INFO 2023-08-01 19:06:14 

Jennifer-Maslowski wrote on 8/2/2023, 9:42 AM

his XML file does not appear to have any style information associated with it. The document tree is shown below.

<hardware_detection>

<version>2</version>

<operating_system>

<version>2009</version>

<build_number>22621</build_number>

<updated_build_revision>1992</updated_build_revision>

</operating_system>

<OpenCL>

<num_platforms>1</num_platforms>

<platform_0>

<name>AMD Accelerated Parallel Processing</name>

<vendor>Advanced Micro Devices, Inc.</vendor>

<version>OpenCL 2.1 AMD-APP (3570.0)</version>

<num_devices>1</num_devices>

<device_0>

<name>AMD Radeon(TM) Graphics</name>

<version>OpenCL 2.0 AMD-APP (3570.0)</version>

<driver_version>3570.0 (PAL,HSAIL)</driver_version>

<boardName>gfx90c</boardName>

<pciId>5708</pciId>

<pciSlot>0000:04:00.0</pciSlot>

<platformIndex>0</platformIndex>

<deviceIndex>0</deviceIndex>

</device_0>

</platform_0>

</OpenCL>

<DXGI>

<num_adapters>2</num_adapters>

<adapter_0>

<adapter_number>0</adapter_number>

<vendor_id>4098</vendor_id>

<device_id>5708</device_id>

<device_name>AMD Radeon(TM) Graphics</device_name>

</adapter_0>

<adapter_1>

<adapter_number>1</adapter_number>

<vendor_id>5140</vendor_id>

<device_id>140</device_id>

<device_name>Microsoft Basic Render Driver</device_name>

</adapter_1>

</DXGI>

<hardware_decoders>

<num_decoders>1</num_decoders>

<preferred_decoder_0>

<vendor_id>3</vendor_id>

<vendor_name>UVD/VCN</vendor_name>

<device_name>AMD Radeon(TM) Graphics</device_name>

<vendor_unique_id>262144</vendor_unique_id>

</preferred_decoder_0>

</hardware_decoders>

</hardware_detection>

Jennifer-Maslowski wrote on 8/2/2023, 9:43 AM

The third one requested, C:\Users\jenne\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionError.log, doesn't seem to exist.

andyrpsmith wrote on 8/2/2023, 9:54 AM

Looking through the GPU log file only shows 10bit and HDR not available. Other wise seems the card is compatible.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro