Vegas pro 21 It's not loading audio from the videos

Ricardo-Santos wrote on 5/31/2024, 5:07 AM

Vegas pro 21 It's not loading audio from the videos,It's not loading audio from the videos, Vegas Pro 14 on the same PC opens everything correctly! I'm tired of paying for updates for new versions of Vegas and there are always problems, errors and never working correctly like Vegas 14, so in 10 years I'll still have to continue working with Vegas Pro 14, because the new versions never It works well, there are always some problems!!!! along with shipping information. of the file that is not loading in Vegas Pro 21, and opens very well in Vegas Pro 14 I also send a video clip of the screen capture where you can see exactly what is happening! If the video doesn't open here, is there a way to watch it on YouTube: I'm really tired of spending money on upgrades, I've already bought 7 upgrades and there's always a problem!! which forces me to continue using Vegas Pro 14 :(

Comments

Dexcon wrote on 5/31/2024, 5:21 AM

Have you got build 315 of Vegas Pro 21 installed? If not install it using the Vegas Pro 21 installer available from the My Products listing in your MAGIX My Account.

There were some audio issues in Vegas Pro 21 which build 315 has apparently fixed.

Ricardo-Santos wrote on 5/31/2024, 5:29 AM

And it's not just in one type of video that doesn't work well, in several, I made another example here! exporting in Vegas Pro 14, a default format and even then in Vegas Pro 21, the audio does not load!! this doesn't make sense!!! This type of failure in the most recent versions of Vegas doesn't make any sense!!!

Ricardo-Santos wrote on 5/31/2024, 5:33 AM

Dexcon! That's what you're saying, that's what I did today Today I uninstalled all the versions I had of Vegas and reinstalled 21, as the problem continued, I was forced to install 14 again and ran these tests!!!

Ricardo-Santos wrote on 5/31/2024, 6:31 AM

Now I installed Vegas Pro 20, which failed to export, but at least it also opened and opens the files correctly! In other words, this is actually an error in this version of Vegas Pro 21

RogerS wrote on 5/31/2024, 6:51 AM

In VP 21.315 does checking "enable legacy AVC" in preferences, file io make this audio play? It may well be a bug with the new media decoder in 21.

Dexcon wrote on 5/31/2024, 6:59 AM

There's rarely ever a need to uninstall older Vegas Pro versions as each version's installation is independent of the other installed versions. About the only common folder to all installed versions is the Render Templates folder in C:\Users\user name\AppData\Roaming\VEGAS which is where custom render template settings are stored.

Uninstalling and re-installing Vegas Pro doesn't always solve problems as the cache is not cleared. Try resetting Vegas Pro 21 back to its default (factory) settings using the procedure outlined here:

https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

... making sure to check and OK the clear cache option.

If that doesn't solve the audio problem, please provide the information requested under B & C in https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/ especially at C.1 re a detailed MediaInfo report (a free app) of an example of the media that is a problem in VP21.

Also, what are the settings in Vaegas Pro 21's Options/Preferences/File I/O (tab)? And are the settings in Options/Preferences/Audio Device (tab) the same as in the other Vegas Pro versions? (probably yes).

Ricardo-Santos wrote on 5/31/2024, 7:25 AM

yes, the settings in Options/Preferences/Audio Device (tab) yes, they are the same as in other versions of Vegas Pro, that's not the problem,,,, but resetting Vegas Pro 21 back to its default (factory) settings solved the problem!! :) 😉 , now I'm going to test making projects on it to see if it doesn't crash or give errors when exporting like in all versions between 14 and 21!!!! i continues to work on the big projects on the 14, as the others are all more recent, in addition to being unstable, crashing, both editing and exporting... let's see if the 21 is stable, I upgraded to this new one on I hope it finally has a stable version like 14! 😊 Thanks for all the support

Dexcon 😉