Vegas Pro freezes / hangs after starting up

Einar_R._Bordewich wrote on 7/21/2022, 8:15 AM

I earlier owned Vegas Pro 19 and let the license run out due to rarely use. I now uninstalled it and bought Vegas Edit 365. After installing first time I could open old projects fine. Then I imported/opened a MP4 file and the system just freezes up. I tried many times same result. I checked for updates og reboot computer. Same result. Then I uninstalled it and installed it again. Now it freezes just after starting it. Cant do anything except Crtl-Alt-Delete! So? Money back, buy another video SW or what do I do?

Comments

j-v wrote on 7/21/2022, 8:23 AM

I earlier owned Vegas Pro 19 and let the license run out due to rarely use.

How is that possible without a newer program?

Then I imported/opened a MP4 file and the system just freezes up.

What is the MediaInfo of that MP4 file?

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Dexcon wrote on 7/21/2022, 8:25 AM

Just a suggestion ... do you have legacy AVC decoding enabled in Options/Preferences/File I/O? ... as per

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DMT3 wrote on 7/21/2022, 8:28 AM

If you OWNED Vegas 19, the licenses do not "run out". They are forever. If you got 365, you have the latest version.

RogerS wrote on 7/21/2022, 8:34 AM

If you had a monthly version of 365 it could have expired.

Einar_R._Bordewich wrote on 7/21/2022, 9:41 AM

Just a suggestion ... do you have legacy AVC decoding enabled in Options/Preferences/File I/O? ... as per

How can I know? Never got to use the program once! As I said! It freezes up after starting!

Einar_R._Bordewich wrote on 7/21/2022, 11:15 AM

I have now uninstalled Vegas Pro again! Deleted all files with VEGAS and MAGIX in C:\ProgramFiles and C:\DataFiles also C:\Users\Einar included hidden files, and everything I could find in the registry about Vegas using the CCleaner. Now the program starts and I am back to the original problem about: not able to load a MP4 file! What Codex do I need to install in Vegas for using MP4 files?

Reyfox wrote on 7/21/2022, 11:18 AM

@Einar_R._Bordewich instead of everyone playing "20 questions", how about you look at this LINK and provide the information in "B" and "C"?

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fr0sty wrote on 7/21/2022, 11:41 AM

If you OWNED Vegas 19, the licenses do not "run out". They are forever. If you got 365, you have the latest version.

Could just be a poor choice of words, they could have rented it with 365 on a one month contract and then let it expire. The important part is they currently sub to 365.

Einar_R._Bordewich wrote on 7/21/2022, 12:05 PM

@Einar_R._Bordewich instead of everyone playing "20 questions", how about you look at this LINK and provide the information in "B" and "C"?

It was the "Enable legacy AVC decoding" that did the trick! Sorry for my annoying "20 questions" but I use the software quite rarely :-)