VP17 + Vegasaur crashes on opening with a saved project

bitman wrote on 8/14/2019, 1:20 PM

If I open Vegas 17 it is OK, I can work etc. or it crashes...

If I close it (after dropping some clips or only 1 clip on the timeline and saving the project)

then when I open it again, Vegas crashes with the well known window to send to "sony…"

I can open Vegas again (empty) load the saved project, work, save and close it.

But opening it again, and it crashes again. It seems to crash at start if it is not opening an empty workload from before...

If I open and close empty workload I can open and close without a crash.

This behavior is not a showstopper, but it is very annoying, when I am working on a project I basically have to start up Vegas 2x (1x to start up - crash- then start up again, load my project edit / save and close when I am done).

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j-v wrote on 8/15/2019, 10:49 AM

for @VEGASPascal as a sample video of my send error report

Former user wrote on 8/15/2019, 11:21 AM

ok.

VEGASPascal wrote on 8/16/2019, 4:53 AM

for @VEGASPascal as a sample video of my send error report

I made some changes and I hope it is fixed in the next update. Screen Capture is usefull in combination with the extended crash report and some notes to find this. ;)

j-v wrote on 8/16/2019, 5:23 AM

👍

bitman wrote on 9/28/2019, 6:57 AM

Fixed in build 321...

Update: I thought it was fixed, but is not fixed in 321 (see why, further down)

Former user wrote on 9/28/2019, 9:33 AM

@VEGASPascal

This error was still happening here. I fixed this bug and many others that happened by changing the native language of Vegas which is English to the language of my operating system which is Portuguese. This procedure also resolves the bug where Vegas remains in memory even after it is closed.

I am still analyzing other bugs that occurred and no longer occur.

I hope this information can help other users as well as developers in solving this and other bugs that exist in Vegas.

Download link (language .reg files)

https://www.vegascreativesoftware.info/us/forum/swap-languages-de-en-es-fr-ja-ko-pt-zh--117292/

Thanks for you job!

bitman wrote on 9/28/2019, 11:44 PM

@Former user You maybe on to something there with the language conflict, I do have my windows display language and preferred and default APP language in English (United States) and Vegas in English, but I do have region set to Belgium and regional format to Dutch (Belgium), and a Dutch language pack installed ...

bitman wrote on 9/29/2019, 5:40 AM

At first I thought the issue was fixed in build 321, but this was because I had uninstalled Vegasaur 3.8.1 a while ago to test another issue with Vergas POST and re-tried the issue in build 321 while Vegasaur 3.8.1 was still uninstalled. The issue seemed fixed, but as soon as I installed the new Vegasaur 3.9 the issue was back. So the culprit is Vegasaur interop with Vegas (if Vegas is configured to enable automatically open last project).

I uninstalled and re-installed Vegasaur to make sure it was the culprit a few times.

@VEGASPascal I hope this can help to fix the issue in a future build.

@Former user Do you have Vegasaur installed?

MR_snowman wrote on 9/29/2019, 11:41 AM

Can confirm that having Vegasaur 3.9 installed leads to a one-time crash when opening Vegas Pro 17 with a saved project, but not when Vegasaur is uninstalled.

bitman wrote on 9/29/2019, 11:50 AM

@MR_snowman indeed!

bitman wrote on 9/29/2019, 11:53 AM

Update: changed the title of the post to better reflect the issue

j-v wrote on 9/29/2019, 12:29 PM

This one I cannot confirm on VP17 b 321 with Vegasauer 3.9 installed, not on desktop nor on laptop. Look:

bitman wrote on 9/29/2019, 11:27 PM

@j-v

You had this issue before build 321 according to this post (see your comments earlier), so for you it is solved in 321? Obviously our PC's have different HW and installed SW and plugins, not to mention a different configuration, I also have Vegas Post, not sure you have it, which may be more taxing on launch. As we say in Dutch "misschien is Vegasaur de druppel die het vat doet overlopen" !

bitman wrote on 9/29/2019, 11:33 PM

@j-v I hope you did not disable so4?

Former user wrote on 9/30/2019, 1:09 AM

@bitman

I also managed to reproduce the error here.Apparently there is some interaction problem between Vegasaur and Vegas Pro 17 B321 that causes this bug on some systems.

Let's wait for more confirmations. If confirmed I believe the Vegasaur team will work it out quickly, they are very effective at these issues.

j-v wrote on 9/30/2019, 4:04 AM

@j-v I hope you did not disable so4?

No, no reason to do that.
The only things I disabled are in Pref are in General the automatic. open last project.... and the Use of Newsfeed. 😉
I selected it temp. to look for your bug

MR_snowman wrote on 9/30/2019, 1:21 PM

Well, Vegasaur support pointed me to their new update (3.9.1) and after installing this, my VP Build 321 no longer crashes at startup with loading of the last saved project :) So yes, they are indeed very effective! :)

Sylk wrote on 9/30/2019, 7:24 PM

Download link (language .reg files)
https://www.vegascreativesoftware.info/us/forum/swap-languages-de-en-es-fr-ja-ko-pt-zh--117292/

Thanks for you job!

This way seems to be forbidden or taboo. My thread was deleted. Hope at least a dev had see it and helps them.

Robert Johnston wrote on 9/30/2019, 8:51 PM

Ditto MR_snowman. Vegasaur 3.9.1 fixed crashing on startup with automatic opening of last project.

bitman wrote on 10/1/2019, 3:11 AM

@MR_snowman @Robert Johnston

Vegasaur is indeed very quick, got a mail to try out their new 3.9.1 upon my uninstall questionnaire.

However 3.9.1 does not fix it in my case.

As stated before it does depend also on the project setting / source material. I never had issues with certain source formats like .MOV AVC (50p, 1920x1080x12).

But I still have the issue with with .MP4 XAVC-S (RX10iii : 4k (25p) or HD (50p) and HEVC (gopro 6) 4K (50p) when inserted in the timeline with the option base project video on first added video, then save exit, relaunch, crash.

By the way, I only have one clip on the timeline before the save.

altarvic wrote on 10/1/2019, 3:41 AM

Well, this is a very strange bug that I could not reproduce. I changed some code in 3.9.1 that could potentially raise an error, but this was absolutely "legal" code and it works in all previous versions of Vegas. Honestly, I have no idea why some users have this crash.

Vegas shows Bug Report window when an "unhandled" unexpected error occurs. It displays the error to the user and closes the application.

@bitman

Try to clear this folder C:\Users\<your_user_name>\AppData\Local\VEGAS Pro\17.0

Close Vegas and move all the files to another folder. Then start Vegas (this may take some time to index all effects and initialize the plugin manager) and check again.

bitman wrote on 10/1/2019, 3:48 AM

Maybe this helps, my Vegas 16 does not have this issue with the crash

@altarvic I try it out, and report back.

bitman wrote on 10/1/2019, 3:55 AM

@altarvic clearing the folder did not help, same issue.

MR_snowman wrote on 10/1/2019, 9:51 AM

More & more curious! ...
After cold booting Windows [10 Pro / 1903] this morning, VP crashed again when starting! Started VP again with no crash, but without opening the last saved project. So manually opened the project again in VP, closed & then re-opened VP - but no crash & the last saved project was opened! (unlike the other day). Tried several times & still no crash when re-opening VP (with the last saved project too). So, shut Windows down, then rebooted - & again VP crashed when (first) opened after booting, but not subsequently after then manually re-opening the project in VP after the crash.