VP23 crashes at Creating Windows on startup

jxb wrote on 9/24/2025, 4:41 AM

I thought this was just VP23 r278 but also now occurs in VP22 & VP21 which has never been the case. The program starts and gets to the "Creating windows" part then crashes out. I have sent Magix the crash dump but not heard anything back yet.

I have uninstalled & reinstalled VP23. Updated the NVIDIA drivers, run scansfc & DISM, cleared as many temp folders etc. I can find, reset the settings at startup, and now at a loss. I see others had this error many versions ago but nothing recently.

It sound to me like a faulty Windows file. The basic info returned is:
 

 Application Name:    VEGAS Pro
   Application Version: Version 23.0 (Build 278)
   Problem:             Unmanaged Exception (0xe0434352)
   Fault Module:        C:\WINDOWS\System32\KERNELBASE.dll
   Fault Address:       0x00007FFC3EDA66CA
   Fault Offset:        0x00000000000C66CA

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 23.0\vegas230.exe
   Process Version:     Version 23.0 (Build 278)
   Process Description: VEGAS Pro
   Process Image Date:  2025-09-04 (Thu Sep 04) 16:43:08
 

The event viewer is showing this error every time the crash occurs.

The attempt to locate the Open procedure "OpenLsaPerformanceData" in DLL "C:\Windows\System32\Secur32.dll" for the "Lsa" service failed with Win32 error code The specified procedure could not be found.. Performance data for this service will not be available.

Followed by these warnings:

The Open procedure for service "MSDTC" in DLL "C:\WINDOWS\system32\msdtcuiu.DLL" failed with error code The system cannot find the file specified.. Performance data for this service will not be available.

The Open procedure for service "WmiApRpl" in DLL "C:\WINDOWS\system32\wbem\wmiaprpl.dll" failed with error code The device is not ready.. Performance data for this service will not be available.

Windows 11 Pro 24H2

Any thoughts please as unable to edit anything?

Thanks - John
 

Comments

RogerS wrote on 9/24/2025, 9:48 AM

Did something else change on the system that could be affecting all of them? Do a rollback to an earlier state?

Otherwise the official support might have an idea what these codes are referring to as I don't know and never saw them.

jxb wrote on 9/24/2025, 4:47 PM

I got a bit further by deleting the autosave.veg.* files in the AppData folder which brought up the main screen further than the "creating windows" part. It then crashes when the startup welcome window appears with the same error. The crash dialogue appears which even stops me turning off that welcome screen in case that is what is causing it.

I then completely wiped VP23 and the AppData folder, reinstalled, but still same error at same position.

So playing with ChatGPT and the event log error messages to see if they can help.