Who can solve this problem? - VP19 render crashes

Omar123 wrote on 4/18/2022, 10:49 AM

Dear talented members,

I cant render. It crashes all the time. I want to render video MP4 H264 and than put it on a USB stick. I am now communciating with the helpdesk for more than a month now. Still they can come with a solution. You will find underneath 4 printscreens of my settings.

some specs are in Dutch.

Vegas pro 19 build 550

Systeem-SKU    LENOVO_MT_81LK_BU_idea_FM_IdeaPad L340-15IRH Gaming    
Processor    Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz, 2592 MHz, 6 core('s), 12 logische processor(s)    
BIOS-versie/datum    LENOVO BGCN33WW, 24-11-2020 Geïnstalleerd fysiek geheugen (RAM)    16,0 GB    
Totaal fysiek geheugen    15,9 GB    
Beschikbaar fysiek geheugen    10,5 GB    
Totaal virtueel geheugen    18,3 GB    
Beschikbaar virtueel geheugen    11,7 GB    
Ruimte voor wisselbestand    2,38 GB DMA-beveiliging van kernel    Uitgeschakeld    
Beveiliging op basis van virtualisatie    Niet ingeschakeld    
Ondersteuning voor apparaatversleuteling    Uitbreiding van bevoegdheden vereist om te kunnen weergeven    
Hyper-V - Modusextensies VM-monitor    Ja    
Hyper-V - Extensies voor adresomzetting op tweede niveau    Ja    
Hyper-V - Virtualisatie ingeschakeld in firmware    Ja    
Hyper-V - Bescherming tegen gegevensuitvoering    Ja

NVIDIA GeForce GTX 1050 Driver 512.15

Media info;

The footage is from a panansonic Lumix S5 and project is 2 hours and 26 minutes of the same type off media.

General
  Name: P1000593.MP4
  Folder: C:\Users\Pictures\2022-02-25
  Type: AVC
  Size: 1,45 GB (1.486.697.657 bytes)
  Created: zaterdag 26 februari 2022, 01:21:59
  Modified: vrijdag 5 juni 2020, 12:43:24
  Accessed: maandag 18 april 2022, 16:32:43
  Attributes: Archive

Streams
  Video: 00:07:18,240, 50,000 fps progressive, 1920x1080x12, AVC
  Audio: 00:07:18,240, 48.000 Hz; Stereo, AAC

ACID information
  ACID chunk: no
  Stretch chunk: no
  Stretch list: no
  Stretch info2: no
  Beat markers: no
  Detected beats: no

Other metadata
  Regions/markers: no
  Command markers: no

Media manager
  Media tags: no

Plug-In
  Name: compoundplug.dll
  Folder: C:\Program Files\VEGAS\VEGAS Pro 19.0\FileIO Plug-Ins\compoundplug
  Format: AVC
  Version: Version 19.0 (Build 550)
  Company: MAGIX Computer Products Intl. Co.

error

   File:                C:\Users\AppData\Local\VEGAS Pro\19.0\fileio_x64.log
   File:                C:\Users\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionError.log
   File:                C:\Users\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionOutput.xml
   File:                C:\Users\AppData\Local\VEGAS Pro\19.0\dx_video_grovel_x64.log
   File:                C:\Users\AppData\Local\VEGAS Pro\19.0\svfx_video_grovel_x64.log
   File:                C:\Users\AppData\Local\VEGAS Pro\19.0\ocio_x64.log
   File:                C:\Users\AppData\Local\VEGAS Pro\19.0\dx_grovel_x64.log
   File:                C:\Users\AppData\Local\VEGAS Pro\19.0\vegas_script_x64.log
   File:                C:\Users\AppData\Local\VEGAS Pro\19.0\gpu_video_x64.log
   File:                C:\Users\AppData\Local\VEGAS Pro\19.0\hub.log

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 19.0 (Build 550)
   Problem:             Unmanaged Exception (0xe0434352)
   Fault Module:        C:\WINDOWS\System32\KERNELBASE.dll
   Fault Address:       0x00007FFE4EC4478C
   Fault Offset:        0x000000000004478C

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 19.0\vegas190.exe
   Process Version:     Version 19.0 (Build 550)
   Process Description: VEGAS Pro

 

 

Comments

RogerS wrote on 4/18/2022, 10:59 AM

Well, you've disabled everything GPU-related, are using a CPU only encoder and still can't render? That's not good.

Did you update Intel and NVIDIA GPU drivers?

Did you already do a software reset?

Is it just this project and media or can you not render anything? There is a sample project from VP 16 with known good media which should really render in any version of Vegas without issue.

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD, Windows 11 Pro 64 bit

Dell XPS 15 laptop (2017) 32GB ram, NVIDIA 1050 (4GB) with latest studio driver, Intel i7-7700HQ with Intel 630 iGPU (latest available driver), dual internal SSD (256GB; 1TB), Windows 10 64 bit

VEGAS Pro 19.651
VEGAS Pro 21.108

VEGAS 4K "sample project" benchmark: https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark: https://forms.gle/eErJTR87K2bbJc4Q7

fr0sty wrote on 4/18/2022, 11:45 AM

Use the driver update utility in the VEGAS help menu to download any drivers it recommends.

From there, make sure you do not have legacy AVC or legacy HEVC decoders enabled, you want both check boxes in the file i/o menu to be unchecked.

See if that helps, and we'll go from there.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Selina wrote on 4/18/2022, 12:35 PM

Have a read of this:

https://appuals.com/how-to-fix-application-error-0xe0434352-on-windows/

Operating System
    Windows 10 Pro 64-bit
CPU
    Intel Core i7 2600K @ 3.40GHz    32 °C
    Sandy Bridge 32nm Technology
RAM
    32.0GB Dual-Channel DDR3 @ 784MHz (10-10-10-27)
Motherboard
    MSI P67A-G45 (MS-7673) (SOCKET 0)    37 °C
Graphics
    D2342P (1920x1080@60Hz)
    D2342P (1920x1080@60Hz)
    1023MB NVIDIA GeForce GTX 560 Ti (MSI)    36 °C
Storage
    465GB SAMSUNG HD502HJ (SATA )    26 °C
    0B SAMSUNG HD204UI (RAID )
    1863GB Western Digital WDC WD20EURS-73TLHY0 (SATA )    28 °C
    953GB Intel Raid 0 Volume (RAID )
    298GB Western Digital WD 3200BEV External USB Device (USB (SATA) )    32 °C
Optical Drives
    HL-DT-ST BD-RE BH10LS30
Audio
    Realtek High Definition Audio
  Plantronics Blackwire 3220 Series
  TASCAM US-122L

Omar123 wrote on 4/18/2022, 1:00 PM

@fr0sty thanks i already tried that. I disabled the legacy parameters. It stil crashes.

jetdv wrote on 4/18/2022, 1:06 PM
   Problem:             Unmanaged Exception (0xe0434352)

   Fault Module:        C:\WINDOWS\System32\KERNELBASE.dll

This is WINDOWS crashing. Search Google for "Unmanaged Exception (0xe0434352)" and you will see this is related to your installation of .NET (specifically it appears to be referencing .NET 3.5).

Omar123 wrote on 4/18/2022, 3:24 PM

@jetdv IT's still crashes....

jetdv wrote on 4/18/2022, 3:38 PM

@Omar123, it's still a WINDOWS crash, not a VEGAS crash. Did you do the google search on that error message and try the various things mentioned there?

Omar123 wrote on 4/18/2022, 4:12 PM

@jetdv I did a sfc /scannow but Windows Resource Protection did not find any integrity violations.

Omar123 wrote on 4/19/2022, 1:40 PM

i tried everything here still it crashes

https://thegeekpage.com/how-to-solve-unknown-software-exception-0xe0434352/

VEGASPascal wrote on 4/20/2022, 6:37 AM

@Omar123 Did you submit a bug report with additional information? With version 550 I can't find a suitable error message. In the previous version, there were reports that there were issues with third-party providers like BCC Primatte Studio which creates a lot of crashes.

VEGASPascal wrote on 4/20/2022, 6:39 AM

For all users: Please write the last steps in the message box and your forum name to find it in the Error Reporting System.

Steve_Rhoden wrote on 4/20/2022, 10:09 AM

Try downloading and installing the Microsoft .Net Runtime 5.0.9 & 6.0.1 (64bit).....See if that helps!

If not, just revert to using the previous version for the time being (build 532).

Omar123 wrote on 4/21/2022, 1:21 PM

unfortunately this didn't help. Anyone else other tips

VEGASDerek wrote on 4/21/2022, 1:40 PM

This is unlikely a .net runtime issue.

 

Pridak wrote on 4/21/2022, 2:13 PM

Maybe try to re-install NET.Framework packages. Links to versions from 3.5 SP1 to 4.8 are available here: https://dotnet.microsoft.com/en-us/download/dotnet-framework

fr0sty wrote on 4/21/2022, 3:02 PM

As suggested above, when it crashes, put your forum name and email address into the crash report, that will enable the developers to find your crash in the system and reach out to you for any more info they need to track down the source.

If you do not get a crash report window when it crashes, let us know. Also probably good that you file an official support request as well.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

VEGASDerek wrote on 4/21/2022, 3:33 PM

The user is in contact with support and the support team is currently working with some of the developers to diagnose this problem.

Omar123 wrote on 4/21/2022, 3:37 PM

@fr0sty I am for over a month talking with the helpdesk and provided a lot of logfiles and crashreports. Sometimes they dont react for weeks. My customers are still waiting for their videos. This is not how it suppost to go with a helpdesk. i offered money for a digital session to go through all the settings and still they dont come with a solution. By the way they never talked about .NET issues.

fr0sty wrote on 4/22/2022, 11:43 AM

Make sure you actually do implement the fixes they suggest, which I'm sure they've seen if you have or have not tried their fixes by going through your preferences... Derek already confirmed this is very likely not a .net issue, and he knows more about this software than any of us, so I'd take his word for it.

Just remember, a windows system 32 folder error indicates a problem with your windows installation, not VEGAS, so there likely isn't much they are going to be able to do if that is the case. You'll have to fix whatever underlying problem exists in windows to get VEGAS working.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Omar123 wrote on 4/23/2022, 1:18 AM

@VEGASDerek can you do something to speed up the proces I am now over a month troubleshooting with the helpdesk and tried various options and settings and deliver always a crash/log reports.

 

The time till i get an another option/suggestion from the helpdesk takes too long.I have to deliver 4 video's the day after tomorrow. And i already passed the deadline. I will lose al lot of customers if i dont deliver on time!

 

Omar123 wrote on 4/29/2022, 6:58 AM

@VEGASDerek still in diagnosing the problem. I hear nothing from the helpdesk.

Former user wrote on 4/29/2022, 7:40 AM

@Omar123 As stated above it might be one of those reasons but please supply the MediaInfo asked for,

There's a tool called MediaInfo, download it, it's free https://mediaarea.net/en/MediaInfo
After downloading, right click on the media in your Windows folder, open MediaInfo, choose Text from the View option, select all, copy & paste in a comment here,

Also, can you go to your icon at the top, click it - My Profile, & fill in your Signature with your Vegas version, Windows version & system specs, full name of CPU, GPU, & amount of RAM etc. this will then show at the bottom of the comments & will help people help you 👍 (see mine & other peoples at the bottom of comments) thanks.

Omar123 wrote on 5/4/2022, 6:28 AM

@Former user THANKS the helpdesk also has this info and still they dont figured this out they just saying something without any argumentation for three months now!!!s

 

Formaat                                  : MPEG-4
Formaatprofiel                           : Base Media / Version 2
Codec-ID                                 : mp42 (mp42/avc1)
Bestandsgrootte                          : 37,4 MiB
Duur                                     : 11s 520 ms
Totale bitratemodus                      : Variabel
Totale bitrate                           : 27,2 Mb/s
Datum codering                           : UTC 2020-06-26 04:12:54
Tagdatum                                 : UTC 2020-06-26 04:12:54

Video
ID                                       : 1
Formaat                                  : AVC
Formaat/Info                             : Advanced Video Codec
Formaatprofiel                           : High@L4.2
Formaatinstellingen                      : CABAC / 2 Ref Frames
Formaatinstellingen, CABAC               : Ja
Formaatinstellingen, RefFrames           : 2 frames
Codec-ID                                 : avc1
Codec-ID/Info                            : Advanced Video Coding
Duur                                     : 11s 520 ms
Bitrate-modus                            : Variabel
Bitrate                                  : 26,9 Mb/s
Maximale bitrate                         : 36,9 Mb/s
Breedte                                  : 1 920 pixels
Hoogte                                   : 1 080 pixels
Beeldverhouding                          : 16:9
Frameratemodus                           : Constant
Framerate                                : 50,000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scansoort                                : Progressief
Bits/(Pixel*Frame)                       : 0.260
Stroomgrootte                            : 37,0 MiB (99%)
Datum codering                           : UTC 2020-06-26 04:12:54
Tagdatum                                 : UTC 2020-06-26 04:12:54
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Formaat                                  : AAC LC
Formaat/Info                             : Advanced Audio Codec Low Complexity
Codec-ID                                 : mp4a-40-2
Duur                                     : 11s 520 ms
Source duration                          : 11s 563 ms
Bitrate-modus                            : Constant
Bitrate                                  : 128 kb/s
Kanaal(en)                               : 2 kanalen
Channel layout                           : L R
Samplerate                               : 48,0 kHz
Framerate                                : 46,875 FPS (1024 SPF)
Compression mode                         : Lossy
Stroomgrootte                            : 176 KiB (0%)
Source stream size                       : 176 KiB (0%)
Datum codering                           : UTC 2020-06-26 04:12:54
Tagdatum                                 : UTC 2020-06-26 04:12:54
 

edlerman wrote on 5/16/2022, 3:34 PM

Any news on this at all? I've found the same error i believe:

 

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 19.0 (Build 550)
   Problem:             Unmanaged Exception (0xe0434352)
   Fault Module:        C:\WINDOWS\System32\KERNELBASE.dll
   Fault Address:       0x00007FFAF8854FD9
   Fault Offset:        0x0000000000034FD9

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 19.0\vegas190.exe
   Process Version:     Version 19.0 (Build 550)
   Process Description: VEGAS Pro
   Process Image Date:  2022-03-16 (Wed Mar 16) 22:21:28