Who can solve this problem? - VP19 render crashes

Comments

edlerman wrote on 5/17/2022, 6:44 AM

Fwiw - I managed to render 7 videos, this was the 8th and final and it’s totally stopped.
 

I’ve tried literally everything suggested on this forum and Google and I’ve put in several reports all with my forum username.

Former user wrote on 5/17/2022, 7:16 AM

 

There's a tool called MediaInfo, download it, it's free https://mediaarea.net/en/MediaInfo
After downloading, right click on the media in your Windows folder, open MediaInfo, choose Text from the View option, select all, copy & paste in a comment here,

 

@edlerman Hi, can you provide the MediaInfo of the media your using,

'Note that VEGAS Pro 19 "does not officially support Windows 11 yet".' https://www.vegascreativesoftware.info/us/forum/vegas-pro-19-and-support-for-windows-11--132810/

Also in your Signature it mentions Intel(R) Core(TM) i3-7100 CPU, the specifications for that are. Total Cores 2; Total Threads 4;

Vegas recommended requirements

edlerman wrote on 5/17/2022, 7:22 AM

 

There's a tool called MediaInfo, download it, it's free https://mediaarea.net/en/MediaInfo
After downloading, right click on the media in your Windows folder, open MediaInfo, choose Text from the View option, select all, copy & paste in a comment here,

 

@edlerman Hi, can you provide the MediaInfo of the media your using,

'Note that VEGAS Pro 19 "does not officially support Windows 11 yet".' https://www.vegascreativesoftware.info/us/forum/vegas-pro-19-and-support-for-windows-11--132810/

Also in your Signature it mentions Intel(R) Core(TM) i3-7100 CPU, the specifications for that are. Total Cores 2; Total Threads 4;

Vegas recommended requirements

Hey - should I do the media info on the saved project? Or on every bit of media I use inside of it? It’s around 10 files in total.

I was originally editing on windows 10 when this error began. 5 of my 8 crashes trying this have been on windows 10. I updated to 11 to try a Hail Mary to try and fix it.

Would the sub-optimal processor cause the issue where it has rendered fine 7 times but then stops and will not do anything now?

Do I need to add anything to my signature to help? Thanks.

Last changed by edlerman on 5/17/2022, 7:26 AM, changed a total of 2 times.

Processor    Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz   3.41 GHz
Installed RAM    16.0 GB
Intel(R) HD Graphics 630
System type    64-bit operating system, x64-based processor
Windows 11 Home

Former user wrote on 5/17/2022, 7:33 AM

@edlerman Hi, OK, some people have problems with W11 & some don't, i just thought i should mention it 👍

No just the MediaInfo on the orig media you're using, if it's all different types then maybe only post a couple, if it's all from the same camera/source it will have similar info just different length & file size, so only post one, It just gives people trying to help an understanding of how it is at your end, & to compliment that mention the size of your Vegas project ie. 1920x1080. 👍

PS, does your PC have a graphics card (GPU), click on the taskbar at the bottom of the screen - Taskmanager - Performance will tell you

j-v wrote on 5/17/2022, 7:34 AM

@edlerman
I doubt if your processor (i3) is strong enough.
Specifications for VPro 19 : 6th Generation Intel Core i5 (or AMD equivalent) or better

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edlerman wrote on 5/17/2022, 8:17 AM

@edlerman Hi, OK, some people have problems with W11 & some don't, i just thought i should mention it 👍

No just the MediaInfo on the orig media you're using, if it's all different types then maybe only post a couple, if it's all from the same camera/source it will have similar info just different length & file size, so only post one, It just gives people trying to help an understanding of how it is at your end, & to compliment that mention the size of your Vegas project ie. 1920x1080. 👍

PS, does your PC have a graphics card (GPU), click on the taskbar at the bottom of the screen - Taskmanager - Performance will tell you

Hello - I will begin this now!

 

I have an Intel(R) HD Graphics 630.

edlerman wrote on 5/17/2022, 8:20 AM

General
Complete name                            : C:\Users\Owner\Dropbox\Wrestling\Footage\DailyWres\Edited\7-Jeffersonville\Step1\2022-BSB1-8.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (isom/mp42)
File size                                : 11.2 GiB
Duration                                 : 22 min 45 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 70.5 Mb/s
Encoded date                             : UTC 2022-05-15 19:35:03
Tagged date                              : UTC 2022-05-15 19:35:03

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L5
Format settings                          : CABAC / 3 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 3 frames
Format settings, GOP                     : M=4, N=29
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 22 min 45 s
Bit rate mode                            : Variable
Bit rate                                 : 70.2 Mb/s
Maximum bit rate                         : 100.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Standard                                 : Component
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.565
Stream size                              : 11.2 GiB (100%)
Language                                 : English
Encoded date                             : UTC 2022-05-15 19:35:04
Tagged date                              : UTC 2022-05-15 19:35:04
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 22 min 45 s
Bit rate mode                            : Variable
Bit rate                                 : 317 kb/s
Maximum bit rate                         : 469 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 51.7 MiB (0%)
Language                                 : English
Encoded date                             : UTC 2022-05-15 19:35:04
Tagged date                              : UTC 2022-05-15 19:35:04

This is the very main file at the heart of the project. Everything else is somewhat irellevant (i am adding an intro and outro video, as well as a couple of lower thirds, but realistically its just this for the bulk of the project).

edlerman wrote on 5/17/2022, 8:21 AM

@edlerman
I doubt if your processor (i3) is strong enough.
Specifications for VPro 19 : 6th Generation Intel Core i5 (or AMD equivalent) or better

I have just found an Intel Core i7-6700 (3.40Ghz) locally which i am planning to purchase now. Hopefully this will help this part of the issue!

Former user wrote on 5/17/2022, 9:13 AM

@edlerman Hi, to my untrained eye that file looks fine, 59,94fps is a little bit more demanding than 29.97fps, & if you could render videos before then the - Fault Module: C:\WINDOWS\System32\KERNELBASE.dll doesn't mean that that is broken, it's just saying where the fault occurred, so yeah hopefully a new CPU does fix it 👍

edlerman wrote on 5/17/2022, 3:45 PM

Went and bought the new CPU. Works lovely, same issue with rendering. Got to 96% this time:

 

Extra Information
   File:                C:\Users\Owner\AppData\Local\VEGAS Pro\19.0\fileio_x64.log
   File:                C:\Users\Owner\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionError.log
   File:                C:\Users\Owner\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionOutput.xml
   File:                C:\Users\Owner\AppData\Local\VEGAS Pro\19.0\dx_video_grovel_x64.log
   File:                C:\Users\Owner\AppData\Local\VEGAS Pro\19.0\svfx_video_grovel_x64.log
   File:                C:\Users\Owner\AppData\Local\VEGAS Pro\19.0\ocio_x64.log
   File:                C:\Users\Owner\AppData\Local\VEGAS Pro\19.0\dx_grovel_x64.log
   File:                C:\Users\Owner\AppData\Local\VEGAS Pro\19.0\vegas_script_x64.log
   File:                C:\Users\Owner\AppData\Local\VEGAS Pro\19.0\gpu_video_x64.log
   File:                C:\Users\Owner\OneDrive\Documents\Wrestling\DW\DW Channel Media\XMisc\Projects\2022-BSB1_0004.veg

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 19.0 (Build 550)
   Problem:             Unmanaged Exception (0xe0434352)
   Fault Module:        C:\WINDOWS\System32\KERNELBASE.dll
   Fault Address:       0x00007FF80B0D474C
   Fault Offset:        0x000000000004474C

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 19.0\vegas190.exe
   Process Version:     Version 19.0 (Build 550)
   Process Description: VEGAS Pro
   Process Image Date:  2022-03-16 (Wed Mar 16) 22:21:28

Omar123 wrote on 5/17/2022, 4:08 PM

@edlerman we bought rubbisch sony cant solve the problem. I provide them for 2 months logfiles still i cant render!! never vegas pro for me I lost a lot of clients cause i cant deliver any product thank you. the sony helpdesk they dont have any clue and ask a lot of the same questions.

 

i am working with other video editing software much better helpdesk too!

 

 

 

and @Former user looks like you only talk standard and dont really dive into the cause problem i showed you the mediainfo but you didnt say anything.

edlerman wrote on 5/17/2022, 4:10 PM

They're not owned by Sony anymore, its Magix.

I appreciate all the guys trying to help, and i appreciate any further help or ideas they can give. I've put in a support ticket too, of course.

vkmast wrote on 5/17/2022, 4:15 PM

@Omar123 please continue in your own thread with your issue here https://www.vegascreativesoftware.info/us/forum/no-answer-helpdesk-support--134954/

Please note that "sony" is not involved with VEGAS 14 to 19..

vkmast wrote on 5/17/2022, 4:17 PM

@edlerman please check this article to see if there are any pointers regarding your issue.

edlerman wrote on 5/17/2022, 6:46 PM

@edlerman please check this article to see if there are any pointers regarding your issue.

It APPEARS - running in administrator mode is working.

Two successful renders back to back. @Omar123 give it a try doing that.

Last changed by edlerman on 5/17/2022, 7:51 PM, changed a total of 2 times.

Processor    Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz   3.41 GHz
Installed RAM    16.0 GB
Intel(R) HD Graphics 630
System type    64-bit operating system, x64-based processor
Windows 11 Home