• Video

  5 answers, most recent on 1/11/2025

  RE: Customer Service Not Replying
  Is there a phone number anywhere? Phone support for so many companies around the world has been a disappearing avenue for support long before but particularly since Covid 19. Though I'm not sure how to get to it, MAGIX does provide during limited
• Video

  28 answers, most recent on 1/2/2025

  RE: Who (still) uses VegasPro to edit camera footage?
  @bitman Great idea but with Vegas Junior it should support camera shots taken on the phone.
• Video

  177 answers, most recent on 1/20/2025

  RE: VEGAS Pro 22 Build 194 General Discussion
  Is there a phone number for Sales? I tried the support tab on the website and there's only email help there.
• Video

  28 answers, most recent on 1/2/2025

  RE: Who (still) uses VegasPro to edit camera footage?
  Great idea but with Vegas Junior it should support camera shots taken on the phone. ... but only in vertical mode 😄 @EricLNZ
• Video

  5 answers, most recent on 1/11/2025

  RE: Customer Service Not Replying
  Please take into account that this forum is a user-to-user forum and not an avenue to MAGIX support. I am sorry to hear of your difficulties, but you will need to contact MAGIX about the issue at infoservice@magix.net. I have, multiple times, on all
• VEGAS Image

  2 answers, most recent on 4/30/2024

  RE: Blank Screen Editing Vegas Pro 18.0
  I think you should remove your email and cell phone as this is a public forum, not private tech support!
• Video

  28 answers, most recent on 1/14/2024

  RE: Vegas Pro....How many crashes a day is too many? Am I done with Vegas?
  I didn't realize there was no support from Magix unless you use the subscription plan. Did something change? I used Edit and got support via help tickets. I think there's also chat support. No phone unfortunately.
• Video

  5 answers, most recent on 1/11/2025

  RE: Customer Service Not Replying
  Regarding "Online Live Chat": (AFAIK...) "Online Live Chat (mainly for pre-sales and registration help) is available from Monday to Friday 12 p.m.-4 p.m. U.S. Central/CDT (UTC/GMT-5) from March 10, 2024 to Nov. 3, 2024, after that CST (UTC/GMT-6) to
• Video

  42 answers, most recent on 8/28/2024

  RE: Best rendering format for S23 ultra footage on Blueray
  This phone footage is a mess. Labeled PAL and yet it targets 60fps and goes up to 90fps. First thing I'd do would be to convert it to constant framerate with a tool like ShutterEncoder and then bring it into VEGAS for editing and render to a
• Video

  68 answers, most recent on 4/16/2025

  RE: Dvd not playing on all TV’s even with same player
  Hey all and thanks for all your help. I’m still having issues. Tried so many different setting combos. I think I really need to get on a call with someone who knows where I need to have setting. Willing to pay if anyone can help. Is there any paid
• Video

  8 answers, most recent on 12/16/2024

  RE: VEGAS Pro 21 (build 315) hanging repeatedly during playback
  Feel free to ask if you don't understand something. A codec is how the media was compressed. AVC/ h264 is the most common these days. HEVC/h265 is a more data efficient more recent format. GPU makers have added special circuitry to decode
• Offtopic

  One answer, on 8/16/2023

  how do you dial support on a cell phone
  I need to talk to support
• Video

  9 answers, most recent on 12/6/2023

  RE: [Solved] Vegas PRO18, my mov files.
  Apple ended Quicktime sipport for Windows in 2016, the last QT Windows release being 7.7.9. Understandably, QT codec support in Windows will be limited to QT-related codecs supported in 7.7.9. You might want to try transcoding your iPhone video to
• Video

  16 answers, most recent on 6/9/2024

  RE: VPS 21.300 .MTS render to .MP4 no longer has audio
  I cannot recreate the AMR audio encoding with multiple camera/recording apps. The night that happened, the phone rebooted to Android bootloader level because the phone gimbal clamp pressed multiple side buttons. .MTS is what my older Sony camera
• Video

  26 answers, most recent on 1/12/2025

  RE: Color grading in Vegas
  For phone footage I'd just do Rec709 as it may not have enough bitrate or dynamic range to really do justice to HDR. For HDR you also need a compatible monitor and will need to edit in 32-bit full mode with ACES. Then you would need to select the
• Offtopic

  2 answers, most recent on 4/9/2025

  RE: PAID FOR PROGRAM BUT, LOST SERIAL NUMBER ETC.
  Please be aware that you've posted personal information (your email address even though it is an old email address) on a public user-to-user forum, this not being a private communication with Vegas Support. I would think that a forum moderator will
• Video

  One answer, on 3/4/2024

  RE: Vegas Pro 21 Activation Error
  You have to contact Magix for a resolution on this since they ware the ones who would release the serial number for use. Look at the top of this page and click on Support. I think you should have received a confirmation email with how to activate
• Video

  42 answers, most recent on 8/28/2024

  RE: Best rendering format for S23 ultra footage on Blueray
  This phone footage is a mess. Labeled PAL and yet it targets 60fps and goes up to 90fps. First thing I'd do would be to convert it to constant framerate with a tool like ShutterEncoder and then bring it into VEGAS for editing and render to a
• Vegas Movie Studio (up to ver. 17)

  6 answers, most recent on 5/14/2024

  RE: Cant export in Movie Studio 15
  Is the video media sourced from the same device (e.g. camera, phone, action cam, etc) and using the same video (e.g. .mp4 (AVC) aka H.264) as you've successfully used in VMS15 in the past? Or is the video from a newly acquired source such as new
• Video

  28 answers, most recent on 1/14/2024

  RE: Vegas Pro....How many crashes a day is too many? Am I done with Vegas?
  I didn't realize there was no support from Magix unless you use the subscription plan. That kind of seals the deal for me. I see Resolve has a phone number in the US.......I think they actually provide phone support. Something Vegas is sadly
• Video

  5 answers, most recent on 10/26/2023

  RE: Vegas Pro 20 will not open properly
  Maybe because there is no such program as Sony Vegas Pro 20? And if there were, Win8 was not a supported OS. Oh, and you have to be connected to the internet, so the software can "phone home" and be verified that it is a legally bought and
• Offtopic

  One answer, on 8/16/2023

  RE: how do you dial support on a cell phone
  The VEGAS support options are mentioned here: https://www.vegascreativesoftware.info/us/forum/ask-support-updated--120281/#ca860645 AFAIK, the website Support gives a phone number only here https://www.vegascreativesoftware.com/us/support/ : (Click
• Video

  15 answers, most recent on 8/9/2023

  RE: RAW images in Vegas, what a pleasant surprise!
  Definitely. Especially if there's proper support for ProRes raw, etc. going forward I can imagine the same capabilities applying to raw stills, too. @RogerS @Former user Just a thought on that subject, I use my phone to film but I've always tried to
• VEGAS Image

  2 answers, most recent on 4/30/2024

  RE: Blank Screen Editing Vegas Pro 18.0
  Please provide the information requested in points B & C in https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/ particularly about your meda along with a MediaInfo report as itemised at C-1. BTW,