• Audio

  3 answers, most recent on 11/5/2019

  RE: VST Plug In - V17
  >>but none of the other RX7 plugins show up (de-hum, Spectral De-noise, etc. I had a similar problem with RX Plug-in Pack which I purchased in 2016. This is different than RX7 product. But similar problem with Vegas. VP17 would not recognize
• Vegas Movie Studio (up to ver. 17)

  7 answers, most recent on 11/2/2019

  RE: Vegas Movie Studio 16 suite says my serial number is no good
  @Michael-Lawrence (From the FAQ) 6. ONLINE LIVE CHAT Pre-sales and registration help is available via online live chat from 12pm-4pm U.S. Central Standard Time. Go to https://www.vegascreativesoftware.com/us/support/ and click the chat bubble in the
• Vegas Movie Studio (up to ver. 17)

  7 answers, most recent on 11/2/2019

  RE: Vegas Movie Studio 16 suite says my serial number is no good
  @Musicvid Can you send me to support of actual people? Can I get an email support? Is there a phone support? I know how to enter serial numbers. The first number is vegas movie studio 16 suite.
• Video

  20 answers, most recent on 10/17/2019

  RE: phone splits video into 2 files. can't import 2nd file.
  Your phone files are variable frame rate, which are not supported in V13. The stock advice would be to convert them to cfr in Handbrake, but I'm unsure how that will affect the break point, probably make a hiccup. One solution of which I'm more
• Video

  88 answers, most recent on 5/24/2020

  RE: can 17 render out HDR from SDR?
  There are many newer cameras, even consumer models and some phones, that support HLG. You are correct about the dynamic range. My GH5 only has about 10 stops, the S1 I'm upgrading to (One of my crew already has one) is 12.2 stops (more than the FAR
• Video

  20 answers, most recent on 8/28/2019

  RE: Installation of VP 17 - tips & tricks
  I haven't had issues, so far, with "non support." It is more often "support" that is insiduous, especially their own proprietary sorts of "we control this computer" stuff and of course their privacy breaching spyware, malware, bloatware,
• Vegas Movie Studio (up to ver. 17)

  One answer, on 8/19/2019

  Got to vent a bit about Magix and Vegas
  I'm an old timer with Vegas 9 Pro and Movie Studio 9. I've been thinking about updating now that I have a new computer. My first stop was here looking at the lineup for Vegas. But, it seems to me Vegas products are pretty much "self-serve". Sure,
• Video

  9 answers, most recent on 8/19/2019

  How to contact support via phone in USA?
  So after registering here looking for some answers, this website is forcing me to write an initial post so here it is. Looking for a USA support phone #. Just bought Vegas 17 POST, loaded up a perfectly working V15 project and it crashes constantly.
• Video

  255 answers, most recent on 12/9/2023

  RE: Crash after about 3 minutes of editing "nvopencl64.dll" error
  nvopencl64.dll .. don't know if you call that A GPU error or not, I think this release is just buggy as scrap and should have remained in beta a LOT longer. Tech support has not jumped in with any credible solutions other than refer me back to here.
• Video

  53 answers, most recent on 9/13/2019

  RE: 17: hardware acceleration
  Should not be a surprise. AVC was designed to take more effort to encode than to decode. Not much to be gained decoding, if anything, with gpu assistance. HEVC is different. It aims for a 50% or greater compression level that requires almost as much
• Vegas Movie Studio (up to ver. 17)

  146 answers, most recent on 7/1/2020

  RE: VEGAS Movie Studio 16 Release & Update 1 - General Discussion
  Hello, I just upgraded from 15 to 16 yesterday. So far, it seems like a BIG mistake...takes 3-5 times longer for the software to load, rendering went from being better than 1:1 at 1080p to taking 2-3 minutes to render 1 minute...and that's when it
• Video

  13 answers, most recent on 4/19/2019

  RE: What frame rate should I render at (50 or 60?)
    If simplicity is high on your list, you should consider upgrading to Vegas Pro 15 or 16 since both handle iPhone 7 VFR internally. It would save you having to convert VFR media to CFR in Handbrake, etc. Ok now that suddenly is a good reason to
• Video

  9 answers, most recent on 3/27/2019

  RE: Project Media Window and Timeline Cursor problem
  @ryclark Thank you for the alert re this. I turned off all Windows sounds, including on the Keyboard settings, but alas, the cursor problem persists though intermittently. I also checked the Creative sound card settings along with sound management
• Vegas Movie Studio (up to ver. 17)

  12 answers, most recent on 3/18/2019

  Movie Studio Platinum 16.0 - Audio out of sync HEVC
  When I import a 1080p/60fps video from my Galaxy S10 that was encoded with the HEVC codec the sound track is a minute longer than the video track on a 35 minute video. If I load the video into the MPC-HC x64 (Media Player Classic) video player
• Video

  11 answers, most recent on 3/12/2019

  RE: Double frames when decoding UHD HEVC 59.940 fps
    When testing with another brand of NLE (Resolve Studio 15.2.4) all seems fine with the source mp4 file. To me this seems to indicate that there must be something wrong with the HEVC decoding in Vegas Pro (v14 and v16). Not necessarily. There are
• Video

  2 answers, most recent on 8/24/2020

  RE: Customer Support
  Are that phone numbers? When I made a long time ago a support request and got answer with the message that at evry answer or report I had to send it under such a ticket number. first I got this one and after a answer this one
• Vegas Movie Studio (up to ver. 17)

  6 answers, most recent on 2/4/2019

  RE: Error code: -24 cant do anything
  Would you happen to have the phone number to customer support? I am getting the same error code. They make it very hard just to find the number. Please help  
• Video

  3 answers, most recent on 1/31/2019

  RE: Which Render Settings?
  When it comes to lowering the file size, the most important thing is bitrate. Bitrate is the amount of data per second encoded in a clip. So if you have 8mbps (the standard for YouTube 1080p), a 1 hour video should be around 28,800 megabits or
• Video

  9 answers, most recent on 2/5/2019

  RE: problem with HDR and Color Curves
  Something also unrelated is that I bought a phone ticket to talk in person, but now one answers. I did send a memo to support via the wed site on this, but have not heard a thing. Is Magix this bad with customers?    
• Video

  9 answers, most recent on 2/5/2019

  RE: problem with HDR and Color Curves
  Something also unrelated is that I bought a phone ticket to talk in person, but now one answers. I did send a memo to support via the wed site on this, but have not heard a thing. Is Magix this bad with customers?
• Video

  70 answers, most recent on 4/16/2025

  RE: VEGAS Pro / VEGAS Post Release History
  VEGAS Pro 14 build 161 (first public release) 20th September 2016 New features in version 14.0 Added Smart Zoom, Smart Scale, and Smart adaptive deinterlacing to allow you to upscale clips for Ultra HD delivery (requires a supported NVIDIA,
• Vegas Movie Studio (up to ver. 17)

  9 answers, most recent on 1/23/2019

  RE: ComputerID
  @vkmast The online help told the customer support of the ticket that is on stand-by. The technician then sent me the activation code which worked. Thank you vkmast for letting me know about the online option. Still I am disappointed by all these.
• Video

  21 answers, most recent on 5/25/2023

  RE: WTH is this ongoing Error Code -10 I keep getting!?
  I just attempted using my cel phone as a wireless hotspot to attempt to connect to the activation server - I still received the same error -10 notification. My laptop is able to render in Vegas Pro 15 Edit without the message so it's not my wireless
• Video

  3 answers, most recent on 1/4/2019

  RE: VERSION 16
  I have been using Vegas since Version 5 - nearly 15 years or so. I upgrade every other version. Over that time period I have had very few problems and been using Ver 13 for a few years. No problems at all. I upgraded to Ver. 16 to get into 4K