• Video

  10 answers, most recent on 1/28/2021

  RE: I can't open my videos on mobile
  I think you should take more time when you write and skip the profanity.To start with you need to state what codec you rendered to. Can you share a screenshot of your render settings?Vegas Pro supports many codecs including those that phones work
• Video

  10 answers, most recent on 1/28/2021

  RE: I can't open my videos on mobile
  I think you should take more time when you write and skip the profanity.To start with you need to state what codec you rendered to. Can you share a screenshot of your render settings?Vegas Pro supports many codecs including those that phones work
• Vegas Movie Studio (up to ver. 17)

  8 answers, most recent on 7/7/2021

  RE: Tutorial gets stuck
  So I wonder why this known problem is not fixed? I don't understand. It's important! There are 10's of thousands of very inexperienced video creators out there with cell phones and dreams of YouTube fame. They are called "CUSTOMERS". Or at least
• Vegas Movie Studio (up to ver. 17)

  20 answers, most recent on 2/16/2021

  RE: Terrible support
  Eric D - is there any way to have a phone conversation with support. I am just very frustrated as I have been using movie studio for over 12 years but am surprised that I can't get it to work any more
• Vegas Movie Studio (up to ver. 17)

  3 answers, most recent on 1/15/2021

  How to contact sales support about an upgrade?
  I've found this impossible to find on the site- no chat boxes, no phone numbers, no emails, etc Everything keeps referring back to these forums. But that's a rant for another time. I've used Movie Studio since way back when Sony still owned it, and
• Video

  5 answers, most recent on 1/1/2021

  RE: Vegas Support for CRM 8K RAW files
  Vegas doesn't really properly support any raw files. This issue has been discussed here in the past if you searched. The developers said support for ProRes raw and Blackmagic Raw is in the works but requires improvements to the overall architecture
• Offtopic

  7 answers, most recent on 12/27/2020

  RE: Your website will not process my credit card
  One of the cards is from Bank of America. They allow international charges. I buy items from all over the world with that card. I cannot get a Paypal account as I do not have a phone with text message capabilities. I got rid of my mobile phone years
• Video

  38 answers, most recent on 3/15/2021

  RE: Iphone 12 Pro Max HEVC Dolby Vision
  Can you share Media Info for this file? Vegas does work in general with HEVC taken on phones. If this is a brand new format, don't expect it to be supported already.Is legacy HEVC decoding checked on File I/O if so, uncheck it.Does this format
• Video

  38 answers, most recent on 3/15/2021

  RE: Iphone 12 Pro Max HEVC Dolby Vision
  Thought I would provide an update. I went ahead and upgraded to Vegas 18.0. When I loaded the clip I got a message that said that the HEVC codec was successiful installed. However when I went to play it back it won't display. Same as before. I'm
• Audio

  One answer, on 12/14/2020

  anyway to get in touch with tech support
  Is there anyway to get in touch with tech support. I've been trying for days, I created a post with no help, my error is not listed, clicking support goes to same page with no help, the help center is not helping. Is there a phone number, USA email
• Vegas Movie Studio (up to ver. 17)

  2 answers, most recent on 12/8/2020

  Bought Movie Studio, doesn't let me install it
  Hello.   I've bought Movie Studio Platinum and I can't install it on my new laptop (which I've bought yesterday specifically so it could run this program perfectly). So I bought the product few weeks ago (I have an order number) and installed (thru
• Video

  6 answers, most recent on 12/5/2020

  Video imported at 90 degrees instead of the right way up
  Does anyone know why my footage is being imported at 90 degrees rather than the right way up?I am using the new DJI Osmo 4 gimble and the DJI Mimo app.The footage is being recorded on an iPhone 12 Pro MaxThe footage is fine once I have imported it
• Vegas Movie Studio (up to ver. 17)

  8 answers, most recent on 11/21/2020

  RE: cannot open/edit some mp4 files in VMS Platinum 9.0b build 92
  @Steve Grisetti  HD video was barely a technology then and MP4s were only sporadically supported. If you're trying to edit MP4s from a phone, you're pushing the program way beyond its design. Indeed, I think it was not in vain the name of the next
• Vegas Movie Studio (up to ver. 17)

  8 answers, most recent on 11/21/2020

  RE: cannot open/edit some mp4 files in VMS Platinum 9.0b build 92
  I agree with Musicvid. This is a very old piece of software. HD video was barely a technology then and MP4s were only sporadically supported. If you're trying to edit MP4s from a phone, you're pushing the program way beyond its design. Give the
• Video

  7 answers, most recent on 11/19/2020

  RE: Using VegPro15 with a BlackMagic Decklink card
  No more phone support - email support is 3-4 days out. Any ideas here?
• Video

  30 answers, most recent on 11/14/2020

  RE: [Closed] Why can't crack MP4 format and read H264 AVC part 10
  that is my POINT. it shouldn't need a re-wrap. Two people just proved my point. This is a feature-lag on Vegas' fault, not something I am missing. You think I'm the idiot here? Imagine all the people out there trying to open their files,
• Video

  14 answers, most recent on 11/5/2020

  RE: VEG files will not open after new install of program on new machine
  Is this the only support area for this product? I could not find a phone number on the site. Please remember that there is medical issue affecting most of the world right now and many companies around the world have working at home arrangements in
• Video

  14 answers, most recent on 11/5/2020

  RE: VEG files will not open after new install of program on new machine
  "Phone support has been suspended" and "this is not likely to change". Currently you need to try and contact VEGAS Support using this https://www.vegascreativesoftware.info/us/support/interview/ or click SUPPORT NEW at the top of this page and
• Video

  14 answers, most recent on 11/5/2020

  RE: VEG files will not open after new install of program on new machine
  Is this the only support area for this product? I could not find a phone number on the site.
• Video

  One answer, on 10/22/2020

  Error Code 24
  I have a properly registered product, Pro Edit 17. When I try to import an mp4, I get the Error Code 24 message telling me my product is registered to another email address. I have searched for solutions on the website for this issue but none are
• Vegas Movie Studio (up to ver. 17)

  2 answers, most recent on 10/15/2020

  Video Card Support
  Hi, currently using Vegas 10 and need to upgrade as no longer imports videos from my latest camera or phone but looking at my PC spec had a NVIDIA GeForce GT 730 (2GB dedicated) video card in it - looking at the minimum specs here :
• Video

  79 answers, most recent on 10/10/2020

  RE: Smartphone footage not playing smoothly in Vegas
  @Richard-Bril "Research a way to record in CFR with my Note 9 (or at least get the variable gap to be less)" Take a look at FILMic Pro. https://www.filmicpro.com/filmicpro/ It will give you a lot more control over your recordings including frame
• Vegas Movie Studio (up to ver. 17)

  7 answers, most recent on 9/18/2020

  Not working after updated version installed
  Dillon-Turner wrote on 9/15/2020, 12:54 PM I recently downloaded Vegas Movie Studio Platinum 17 to my PC, via Voucher Code in box from Best Buy. It was working fine, then it asked if I wanted to update the conversion, as updates are available. So, I
• Vegas Movie Studio (up to ver. 17)

  One answer, on 9/15/2020

  [Closed] Updated, & now Vegas Movie Studio Platinum 17 WILL NOT WORK
  I recently downloaded Vegas Movie Studio Platinum 17 to my PC, via Voucher Code in box from Best Buy. It was working fine, then it asked if I wanted to update the conversion, as updates are available. So, I did. Once the update was completed, I went