Comments

vkmast wrote on 12/5/2020, 7:39 AM

The advice from MAGIX has been as follows:

"Why am I having problems ordering with a credit card?

Please be aware that our online Webstore is based in Germany and requires an international payment. If there are problems with ordering, then we recommend to check with your card provider and make sure that they allow international payments.
If that does not help, then we recommend to try a different card or payment method, like Paypal.
"

Ask Support is here. A user-created tutorial for that is here.

Roy-Neese wrote on 12/26/2020, 7:20 AM

One of the cards is from Bank of America. They allow international charges. I buy items from all over the world with that card.

I cannot get a Paypal account as I do not have a phone with text message capabilities. I got rid of my mobile phone years ago.

Bank of America tells me there was no attempt to charge my card from Germany.

Basically, I am stuck with what I have. As much as I dislike Adobe, I need a better solution than what Vegas Pro 14 provides. Damn shame.

The "Ask Support" was no help and neither was that tutorial. Thanks for trying though.

vkmast wrote on 12/26/2020, 7:53 AM

@Roy-Neese the current holiday season may have something to do with Customer Support replying. Please note also the Pre-sales (and registration) help at Online Live Chat, see section 6 here. (Unfortunately available on weekdays only.)

If the OP @Dana-Gooding still has the problem, please note the Live Chat option as well.

diverG wrote on 12/26/2020, 9:47 AM

In the meantime download a trial of vp18. This way you will come to appreciate the changes and know that it will run on your hardware. The only restriction I know of is the 2min timeline limit. Once you succeed in paying and enter your serial no you are good to go.

Sys 1 Gig Z370-HD3, i7 8086K @ 5.0 Ghz 16gb ram, 250gb SSD, 2x2Tb hd,  GTX 1060 6Gb Vegas 17 & 18 plus Edius 8WG Win 10pro (20H2) BMIP4k video out. (PS 750W)

Sys 2 Gig Z170-HD3, i7 6700K @ 3.8Ghz 16gb ram, 250gb SSD, 2x2Tb, hdd GTX 750ti,  Vegas 18 plus Edius 8WG Win 10pro (20H2) BMIP4k video out. (PS 650W)

Sys 3 Laptop 'Clevo' i7 6700K @ 3.0ghz, 16gb ram, 250gb SSd + 2Tb hdd,   nvidia 940 M graphics. VP17 via humble bundle. Plus Edius 8WG Win 10pro (20H2)

 

vkmast wrote on 12/26/2020, 10:03 AM

The restriction is that the trial renders need to be a bit less than two minutes. And "the trial render functionality limitation is based off of the length of the entire project, not the loop region".

Roy-Neese wrote on 12/27/2020, 6:46 AM

The trial is not going to help me. I have been a Vegas Pro user since 1999, when the first version came out. I have supported this product since then, paying for every upgrade available, until Magix bought it. I have not been able to purchase any of the upgrades since then.

The support has been abysmal. I have never really needed any support, until now. Today is the last day of upgrade sell price. I have a project I have to get done and if I cannot resolve this today, then I have no choice but to switch to Adobe's product.

I have to wonder how much money Magix is throwing away every year due to people who want to but it but simply cannot get through the WEB site to get it.

I appreciate the attempts to help. I really do. I wish there was a way to get this resolved, but it does not look like it is going to happen.

vkmast wrote on 12/27/2020, 7:08 AM

Regarding "special upgrade pricing", it is likely to continue. See the Price Watch thread for the VPro upgrade pricing "history". And you should always be able to see current offers here https://www.vegascreativesoftware.com/us/upgrades-for-vegas-pro-and-vegas-movie-studio/

Regarding your issue, if you don't have any response from Customer Support when holidays are over, try emailing infoservice@magix.net (mentioned here under "Purchase consultation contact").