Updated, & now Vegas Movie Studio Platinum 17 WILL NOT WORK

Dillon-Turner wrote on 9/15/2020, 12:54 PM

I recently downloaded Vegas Movie Studio Platinum 17 to my PC, via Voucher Code in box from Best Buy.

It was working fine, then it asked if I wanted to update the conversion, as updates are available. So, I did.

Once the update was completed, I went to open the Application, just as I did before the update.

It pops up the error code & box, that says it has error, then prompts me to send a message. I did.

I have tried to Uninstall & Re Install the Updated Version, and the 1st Version I ever had. I have tried through the Original email I received for download, and I have tried through my computer by finding the previous apps.

What am I missing here? Why is not working after updated? How do I just get my original version to work? I just want to use it. This has been very difficult so far. Any help would be great, as Vegas or Matrix does NOT have a phone number to call for support.

Thank you!


vkmast wrote on 9/15/2020, 1:41 PM

Please continue here https://www.vegascreativesoftware.info/us/forum/not-working-after-updated-version-installed--123886/