• Video

  11 answers, most recent on 9/21/2020

  Wrong CD Software Sent
  I just received my package from Magix that was supposed to contain Vegas Pro 18 Suite and it was the Movie Studio 17 Suite. I could not find a phone number or even direct email to sales or technical support to see how I can get the CD I paid extra
• Video

  10 answers, most recent on 11/7/2022

  RE: Vegas Pro will not open
  David-Greer wrote: That link just takes you in circles with no end, have you actually tried it? There is no way to reach a human at the end Yes, I have tested the process and eventually I am able to "Submit support request" as shown e.g. in this
• Video

  13 answers, most recent on 5/2/2021

  RE: vagas pro 18 keep crashing
  I can't use it at all. When I start to lunch vegas pro 18 it crushes right the way, even do not open it. I di not have a problem with Vegas pro 17. For what I paid money I don't know. Anybody knows support teem phone number? Because live chat
• Video

  13 answers, most recent on 5/2/2021

  RE: vagas pro 18 keep crashing
  I can't use it at all. When I start to lunch vegas pro 18 it crushes right the way, even do not open it. I di not have a problem with Vegas pro 17. For what I paid money I don't know. Anybody knows support teem phone number? Because live chat
• Video

  175 answers, most recent on 9/21/2020

  RE: [Closed] Could We Lose The Search Assistant?
  If they're using a phone they are probably distracted by the "Support" Assistant blocking their screen!
• Vegas Movie Studio (up to ver. 17)

  21 answers, most recent on 8/24/2020

  RE: Video Capture Sony Movie Studio 13
  Anyone know a phone number to reach support or would I need to go through sales to find out why this feature isn't working with my version and devices?  
• Video

  7 answers, most recent on 8/19/2020

  RE: New Purchase
  I feel your pain, but there has to be a cutoff date for everything. One day before or after can make a huge difference in a happy person or not. The days of phone support are long gone never to come back. Much has changed over the decades. Some, not
• Vegas Movie Studio (up to ver. 17)

  3 answers, most recent on 3/1/2021

  RE: Movie Studio 17.0 Platinum has white noise covering all audio...
  This company sucks. I have tried for over an hour to find a phone number for technical support or somewhere where I can start a support ticket. All I get is the run around. It looks like I wasted my money.
• Vegas Movie Studio (up to ver. 17)

  3 answers, most recent on 3/1/2021

  Movie Studio 17.0 Platinum has white noise covering all audio...
  I have been using this software for 2 months with no issues. However, yesterday when I tried to edit a video a loud white noise covered all audio (video is fine). Even after I close the program the noise is still persistent on EVERYTHING in my
• Vegas Movie Studio (up to ver. 17)

  11 answers, most recent on 1/3/2021

  RE: Crashes when choose render from the menu
  Hi, I have the same problem. I usu Moviestudio 16 Platinum without any problems. My PC is an i5 with 16gb ram and intel 4000 integrated graphics. I can tell right now that you will be told your gpu is not supported. You are absolutely correct
• Video

  27 answers, most recent on 8/13/2020

  RE: New Sony Codecs
  Magix would be wise to be on the front foot before the shipstorm hits start October, and proactively go out and contact the manufacturer for all the details they need. How are they supposed to do that? maybe send an email? make a phone call? chase
• Vegas Movie Studio (up to ver. 17)

  7 answers, most recent on 7/30/2020

  Crashes
  Hello, I just upgraded to Vegas Movie Studio 17. I had been using version 16. It worked ok. I thought I would upgrade. However, whenever I add a MP4 video file from my Samsung Phone. The program crashes, and ask me to send log to technical support.
• Video

  One answer, on 7/17/2020

  RE: Vegas Pro 17 constantly crashes
  Try These Links! Because a simple Two-Word search within the Forum, under "Vegas Pro", was "exhausting".
• Video

  One answer, on 7/17/2020

  Vegas Pro 17 constantly crashes
  I need phone support to fix this -- does Magix offer phone support? They used to, but now I can't find that. Let me know who offers phone support. Thanks.
• Vegas Movie Studio (up to ver. 17)

  8 answers, most recent on 7/11/2020

  v17 render error "A stream could not be read"
  Stitching together a bunch of MP4 videos from my phone that I took on the fourth of July. Got them all set up the way I want them, and they play fine from the v17 timeline. However, when I try to render the full video to a new file, it processes a
• Video

  3 answers, most recent on 7/2/2020

  return / refund
  I am wanting to get a refund for Sony Vegas pro 17. I am currently unable to use the software on my MAC book pro. I have tried reaching out on twitter, and i have called the phone number hundreds of times where the line rings and no one picks up and
• Video

  One answer, on 6/30/2020

  RE: Cannot install update and software crashes
  I am ready to cancel my contract since there is no phone support. It has no sense to tell us this on this userforum.If you want help trying to solve your problem ask that.But than it should be helpfull to give the needed information you find here:
• Video

  One answer, on 6/30/2020

  Cannot install update and software crashes
  Vegas Pro 17 crashes constantly and won't install update. Anyone else having this problem? Also cannot copy events from previous projects and paste them into new projects. I am ready to cancel my contract since there is no phone support.
• Offtopic

  One answer, on 6/21/2020

  Lost Serial Number
  Hi, I'm having trouble starting up my Vegas Pro Edit v.17 that I received as a Christmas gift months ago. The problem is I moved recently and only have the disc sleeve and not the box where the serial number unfortunately is. I have no way of
• DVD Architect

  20 answers, most recent on 6/18/2020

  RE: audio file and chapter inclusion problems
  I'm getting terribly conflicting information. I was very upfront about my intentions, the programs and the build #s had they only checked my prior emails.     I've had another response after querying it and the lastest reply has been thus: Here is a
• Vegas Movie Studio (up to ver. 17)

  No answers, created on 6/14/2020

  Cannot import MP4 with 4-channel audio
  So I've got a Moto 360 Camera and record 360 video fairly often, but I'm having a problem importing it into Movie Studio Platinum 17. It won't recognize the video or audio. When I tried to import it from the menu it gave me an error message: The
• Vegas Movie Studio (up to ver. 17)

  3 answers, most recent on 6/5/2020

  RE: Vegas 17 does not work at all.
  Is there an actual customer support email, phone number, or form? I've looked everywhere and can't find it. I'm a longtime Sony Vegas user. I recently upgraded to VEGAS Movie Studio 17 Platinum from 16. It freezes. I"ve uninstalled and reinstalled
• Video

  32 answers, most recent on 5/28/2020

  RE: UPDATE: VEGAS Pro 365 rendering has been crashing on me (second post)
  At this point though, you have to realise he's not a troll, it's not bait, he's not deliberately trying to annoy people, he's unable to present himself in any other way. He has real faults with vegas including Vegas365 saying it's not licensed when
• Video

  32 answers, most recent on 5/28/2020

  RE: UPDATE: VEGAS Pro 365 rendering has been crashing on me (second post)
  A screenshot shows Error code 59, so it seems you have still trouble with license @frmax Ok, so before I do anything after having to follow the instructions from that troubleshooting page you shared to me and just to be sure there's no