Crashes

dol5714 wrote on 7/29/2020, 9:06 AM

Hello, I just upgraded to Vegas Movie Studio 17. I had been using version 16. It worked ok. I thought I would upgrade. However, whenever I add a MP4 video file from my Samsung Phone. The program crashes, and ask me to send log to technical support. To which I sent...many times.
Interestingly, when I add the same file in version 16. It works just fine. No problem.
I have tried uninstalling all of my previous versions, and then reinstalling 17. But still have the same problem.

Any thoughts or ideas? Appreciate it and bless you

Comments

j-v wrote on 7/29/2020, 10:50 AM

Can you give the MediaInfo of such a mp4?
Or upload to a cloudservice a small file of the same origin, so we are able to try on our installations?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

dol5714 wrote on 7/29/2020, 1:14 PM

Thank you so much for your help.

I put a small file on the google drive

https://drive.google.com/file/d/1kRFpdxjMRN7D5FzgwnEMC2h06EMLtBmx/view?usp=sharing

Again, appreciate all your help. If you need more information, please let me know. Bless you

 

dol5714 wrote on 7/29/2020, 1:33 PM

A bit more information. When I add video file from Sony in the format .mts. It works great, and does not crash. Thanks

j-v wrote on 7/29/2020, 3:08 PM

Thanks for that smal file. Nothing wrong with, but it has variable framerate which Vegas sometimes refuse to load. But probably the difference in framerate is with this file not big enough because it loads normally on my VMS 17 Platinum and VMS 17 plain version. Look for 17Pl:

Last changed by j-v on 7/29/2020, 3:10 PM, changed a total of 1 times.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

dol5714 wrote on 7/30/2020, 1:54 PM

Thanks. Unfortunately, I am not even able to import the files into Sony Vegas 17. When I try to import in, this is when the program crashes. I am still working with it. Really appreciate your time and all your help. Bless you

 

j-v wrote on 7/30/2020, 2:13 PM

I am not even able to import the files into Sony Vegas 17

That program does not exist, look here https://www.vegascreativesoftware.info/us/forum/sony-vegas-vs-vegas--119881/
If that file cannot open something is wrong , what?????? No idea because it can have many reasons, from pirated software till unsufficient hardware or -settings.
So look here and give the information needed to help others: https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

dol5714 wrote on 7/30/2020, 2:22 PM

True. :-) I always call this program Sony Vegas. Movie Studio Platinum 17