Clips turn Black & System hangs

paullogue wrote on 4/4/2017, 10:13 AM

Hi Everyone

I'm a noob here and needing your help 😁

I've been using VP11 and 12 for a while and at the weekend I purchased VP14.

On editing my first video (approx. 10 mins) I started to encounter several usability issues ...

1. Suddenly lots of my clips went WHITE on the timeline and BLACK on the preview screen.

I have researched a lot of similar problems on Google - people point towards the "Media Offline" check box in Properties which I have ticked / unticked / ticked to no avail. The clips I shot were all from my iPhone 6 plus and are .MOV files.

2. Then I started getting Media Offline appearing a lot.

I was running the video from an external USB drive and wondered whether that was the issue. So, I transferred the project file and all the clips to me C: drive. I went into every clip and clicked on replace and pointed it to the version on the C: drive. Still no joy.

3. Finally, I am now facing the project file plays, cuts out the soundtrack after 5 seconds and generally hangs causing me to either kill it via Task Manager or reboot my system.

My machine specs seem MORE than capable (see below) but I do wonder?
A lot I also read pointed towards iTunes/Quicktime updates on both can cause issues too. I experienced this with VP12 and had to roll back a version of QT to get clips showing. One of my reasons for upgrading to VP14 was that I thought it would deal comfortably with issues like this.

Can anyone help? I have this shiny new software that I can't wait to get to grips with and a mountain of work and simply put I am getting nowhere fast!

System Specs
Operating system: Microsoft® Windows 7 (64-bit)
Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.4Ghz 3.40 Ghz
RAM: 16 GB)
Hard drive space: 2TB
Graphics card: NVIDIA® GTX 580
iTunes: 12.6.0.100
Quicktime: 7.7.9

Regards
Paul

Comments

john_dennis wrote on 4/4/2017, 10:29 AM

I'm not running Vegas Pro 14 and only load Quicktime when I have to open iDevice video. (Though my camera records in a .MOV wrapper it's decoded by Vegas natively.) Like you, I'm running Windows 7 Professional. When I last downloaded Quicktime from the Apple web site, it didn't work at all. Since I had an older version in my archive, I loaded 7.6.2 which allowed me to proceed.

GJeffrey wrote on 4/4/2017, 12:30 PM

Point 20, should solve your problem

https://www.vegascreativesoftware.info/us/forum/vegas-pro-faqs--104787/

paullogue wrote on 4/4/2017, 12:40 PM

Point 20, should solve your problem

https://www.vegascreativesoftware.info/us/forum/vegas-pro-faqs--104787/

Thanks, but even the MP4's are coming in WHITE on the timeline and black on screen.

paullogue wrote on 4/4/2017, 12:45 PM

I'm not running Vegas Pro 14 and only load Quicktime when I have to open iDevice video. (Though my camera records in a .MOV wrapper it's decoded by Vegas natively.) Like you, I'm running Windows 7 Professional. When I last downloaded Quicktime from the Apple web site, it didn't work at all. Since I had an older version in my archive, I loaded 7.6.2 which allowed me to proceed.

I rolled back to Quicktime 7.1.6 and my project now plays but my clips are still WHITE on timeline and BLACK in the window, with all but 4 showing Media Offline.

GJeffrey wrote on 4/4/2017, 1:02 PM

Where did you get the mp4 from? Is it one of your iPhone file converted? Did you try to import the mp4 in a brand new project? Still no preview?

Post mediainfo report of both mp4 and mov files. Variable frame rate can be an issue.

Might also be a GPU problem. Have you updated your driver recently? Which driver version are you using? Have you tried by disabling gpu in option/preferences?

paullogue wrote on 4/4/2017, 1:06 PM

Where did you get the mp4 from? Is it one of your iPhone file converted? Did you try to import the mp4 in a brand new project? Still no preview?

Post mediainfo report of both mp4 and mov files. Variable frame rate can be an issue.

Might also be a GPU problem. Have you updated your driver recently? Which driver version are you using? Have you tried by disabling gpu in option/preferences?

Yes it's converted as suggested above. I tried a brand new project and the Mp4 came in white.

What is media info report?

GPU driver is up to date. I'd rather not as I needed the NVIDIA to even run VP14. The Intel onboard just wouldnt work with it.

GJeffrey wrote on 4/4/2017, 1:16 PM

GPU driver is up to date

Might be the issue. Some people reported here that driver 378.xx gives black preview. If you are using this driver, roll it back to a previous one (376.33 works well for me with a similar Gpu).

What is media info report?

Please read the important post made by Nick Hope on top of the forum. Very informative.

paullogue wrote on 4/4/2017, 3:29 PM

GPU driver is up to date

Might be the issue. Some people reported here that driver 378.xx gives black preview. If you are using this driver, roll it back to a previous one (376.33 works well for me with a similar Gpu).

What is media info report?

Please read the important post made by Nick Hope on top of the forum. Very informative.

Rolled back to 376.33 and same issue - majority say Media Offline yet and replace doesn't work :-(

paullogue wrote on 4/4/2017, 4:27 PM

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Encoded date                             : UTC 2016-01-22 14:08:48
Tagged date                              : UTC 2016-01-22 14:08:59
Writing library                          : Apple QuickTime
com.apple.quicktime.location.ISO6709     : +51.8934+000.2601+108.429/
com.apple.quicktime.make                 : Apple
com.apple.quicktime.model                : iPhone 6 Plus
com.apple.quicktime.software             : 9.2
com.apple.quicktime.creationdate         : 2016-01-22T14:08:48+0000

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Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 29.970 (29970/1000) FPS
Minimum frame rate                       : 28.571 FPS
Maximum frame rate                       : 30.000 FPS
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Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

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Channel(s)                               : 1 channel
Channel positions                        : Front: C
Sampling rate                            : 44.1 kHz
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  Folder: J:\hofa
  Type: QuickTime
  Size: 22.81 MB (23,356,167 bytes)
  Created: Tuesday, February 02, 2016, 4:43:16 PM
  Modified: Friday, January 22, 2016, 3:08:48 PM
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Video File shot with iPhone 6 Plus.

Sample clip:
https://www.dropbox.com/s/a7tc9hbuxx872ta/IMG_1376.MOV?dl=0

GJeffrey wrote on 4/4/2017, 7:26 PM

Can you try this video and let me know if you can open it on a brand new project?

BTW, your video sample opens without problems here.

NickHope wrote on 4/4/2017, 11:28 PM

Thanks, but even the MP4's are coming in WHITE on the timeline and black on screen.

Re-wrapping to mp4 is usually the best solution for iPhone clips. Did you rewrap the mov files to mp4 exactly as explained in this post? Just asking to make sure because it seemed like you did all that pretty quickly. (apologies if you're just just fast 😊)

I rolled back to Quicktime 7.1.6 and my project now plays but my clips are still WHITE on timeline and BLACK in the window, with all but 4 showing Media Offline.

7.1.6 is ancient. Get and install 7.6.2 from here (found via here). That was the go-to version for older versions of Vegas Pro, around 8-10. 7.7.9 has worked fine for me in Windows 8.1-10 with Vegas Pro 12-14 but perhaps in Windows 7, 7.6.2 might be better. But in my opinion it's better to eliminate Quicktime from the whole scenario by rewrapping to mp4.

Sample clip:
https://www.dropbox.com/s/a7tc9hbuxx872ta/IMG_1376.MOV?dl=0

Works fine for me too. It's overexposed, but converting to mp4 actually corrects the luminance when read in Vegas so that you'll retain more details in the highlights.

paullogue wrote on 4/5/2017, 5:33 AM

Can you try this video and let me know if you can open it on a brand new project?

BTW, your video sample opens without problems here.

Yes that works! Quality is good too. What converter did you use?

paullogue wrote on 4/5/2017, 6:35 AM

Re-wrapping to mp4 is usually the best solution for iPhone clips. Did you rewrap the mov files to mp4 exactly as explained in this post? Just asking to make sure because it seemed like you did all that pretty quickly. (apologies if you're just just fast 😊)

Hi Nick, Thanks for the reply! I couldn't get the CMD prompt one to work and used the GUI in the end. I lose

I rolled back to Quicktime 7.1.6 and my project now plays but my clips are still WHITE on timeline and BLACK in the window, with all but 4 showing Media Offline.

7.1.6 is ancient. Get and install 7.6.2 from here (found via here). That was the go-to version for older versions of Vegas Pro, around 8-10. 7.7.9 has worked fine for me in Windows 8.1-10 with Vegas Pro 12-14 but perhaps in Windows 7, 7.6.2 might be better. But in my opinion it's better to eliminate Quicktime from the whole scenario by rewrapping to mp4.

OK progress has been made, which would suggest to me that QT is the problem! Here's the versions I tried and the results ...

7.6.2 - Clips now show but the project lags
7.6.5 - Clips now show but the project lags
7.7.9 - Clips don't show and the project/software hangs

I have gone back to 7.6.2 and have SOME clips in the project playing fine and others not. The strange part is they were all shot on the same camera at the sametime, so frame rate is the same etc.

However I need to sort out the lagging issue as the my main requirement is making music videos. I'm trying to sync video and audio and I need this to be consistent throughout. Here's a video I shot showing my issues:

GJeffrey wrote on 4/5/2017, 7:18 AM

Yes that works! Quality is good too. What converter did you use?

Good news. That means that you should re-wrap your mov files in mp4. No quality loss as there is no reencoding.

I use the method in the link I sent you before both command line and Xmediarecode

Point 20

https://www.vegascreativesoftware.info/us/forum/vegas-pro-faqs--104787/

For Xmediarecode, make sure that the format tab is set up like this

Video tab like this

And Audio tab like that

john_dennis wrote on 4/5/2017, 8:55 AM

"The strange part is they were all shot on the same camera at the same time, so frame rate is the same etc."

That's the root of the poor preview performance in Vegas Pro. With variable frame rate, the frame rate isn't the same even within a clip.

From your Mediainfo for your camera video:

Frame rate mode : Variable
Frame rate : 29.970 (29970/1000) FPS
Minimum frame rate : 28.571 FPS
Maximum frame rate : 30.000 FPS

Here's an example of the changes in preview from changing to .mp4 with constant frame rate:

https://www.vegascreativesoftware.info/us/forum/dropped-frames-with-iphone-mov-hd1080-60fps-in-edit-mode--106207/#ca657343

paullogue wrote on 4/5/2017, 9:08 AM

"The strange part is they were all shot on the same camera at the same time, so frame rate is the same etc."

That's the root of the poor preview performance in Vegas Pro. With variable frame rate the frame rate isn't the same even within a clip.

From you Mediainfo for your camera video:

Frame rate mode : Variable
Frame rate : 29.970 (29970/1000) FPS
Minimum frame rate : 28.571 FPS
Maximum frame rate : 30.000 FPS

Any tips on what to set it at?

john_dennis wrote on 4/5/2017, 9:12 AM

Set it to the target reported by Mediinfo.

Frame rate : 29.970 (29970/1000) FPS

paullogue wrote on 4/5/2017, 9:54 AM

Yes that works! Quality is good too. What converter did you use?

Good news. That means that you should re-wrap your mov files in mp4. No quality loss as there is no reencoding.

I use the method in the link I sent you before both command line and Xmediarecode

Point 20

https://www.vegascreativesoftware.info/us/forum/vegas-pro-faqs--104787/

For Xmediarecode, make sure that the format tab is set up like this

Video tab like this

And Audio tab like that

OK, I converted everything over to MP4 following the above settings. It plays without any issue, but there is a MASSIVE drop in quality in the MP4 vs the MOV files, which I just can't accept.

paullogue wrote on 4/5/2017, 9:54 AM

Set it to the target reported by Mediinfo.

Frame rate : 29.970 (29970/1000) FPS

Still lags 😩

john_dennis wrote on 4/5/2017, 9:58 AM

Upload the problem clip to a cloud service and send me the link.

paullogue wrote on 4/5/2017, 10:03 AM

It's more so the whole project than individual clips John. You'll see above I posted a dropbox file with one clip which someone converted and it worked OK. However, I'm loosing around 50% of my video quality going to MP4 and that's not acceptable too me.

I have a link above to a YouTube video also showing my issues.

john_dennis wrote on 4/5/2017, 10:13 AM

I watched your video and apparently XmediaRecode is re-encoding the video. I'm not familiar with the interface, though GJeffery's description makes it look easy enough. My previous post has a link to VideoReDo which does the same thing. I posted a video of how I got it done using that program.

https://www.vegascreativesoftware.info/us/forum/dropped-frames-with-iphone-mov-hd1080-60fps-in-edit-mode--106207/#ca657343

paullogue wrote on 4/6/2017, 7:46 AM

I watched your video and apparently XmediaRecode is re-encoding the video. I'm not familiar with the interface, though GJeffery's description makes it look easy enough. My previous post has a link to VideoReDo which does the same thing. I posted a video of how I got it done using that program.

https://www.vegascreativesoftware.info/us/forum/dropped-frames-with-iphone-mov-hd1080-60fps-in-edit-mode--106207/#ca657343

Hi John, This is a great re-coder! I get no drop in video quality at all - thanks! I'm gonna convert all my clips now using this. Paul

GJeffrey wrote on 4/6/2017, 8:00 AM

OK, I converted everything over to MP4 following the above settings. It plays without any issue, but there is a MASSIVE drop in quality in the MP4 vs the MOV files, which I just can't accept.

You obviously re encode instead of copying the stream.

If you follow exactly my screen shots there is absolute no quality lost.