Crash after about 3 minutes of editing "nvopencl64.dll" error

joseph-desaavedra wrote on 8/9/2019, 8:10 AM

Hangs and crashes after about 3 minutes of editing, done all the check lists updated and back dates drivers, everything and still this same error I sent off to tech support. No one responds and tech support does not exist. is this a working software or a scam? I just want it to work and have run out of options. I have used all versions 14 through 17 and it only got worse as the software matured. Help!

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 17.0 (Build 284)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_bc5f9e8455cb216b\nvopencl64.dll
   Fault Address:       0x00007FFD24E73E94
   Fault Offset:        0x0000000000243E94

Fault Process Details
   Process Path:        D:\programs\vegas\vegas170.exe
   Process Version:     Version 17.0 (Build 284)
   Process Description: VEGAS Pro
   Process Image Date: 2019-07-30 (Tue Jul 30) 10:16:54

Extra Information
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\fileio_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\dx_video_grovel_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\svfx_video_grovel_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\ocio_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\dx_grovel_x64.log
   File:                C:\Users\Joe\AppData\Local\VEGAS Pro\17.0\gpu_video_x64.log
   File:                E:\sonic-Philly Cheesesteak\data\sonic philly cheese-01.veg

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 17.0 (Build 284)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvopencl64.dll
   Fault Address:       0x00007FFEF19B3CE4
   Fault Offset:        0x0000000000243CE4

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 17.0\vegas170.exe
   Process Version:     Version 17.0 (Build 284)
   Process Description: VEGAS Pro
   Process Image Date: 2019-07-30 (Tue Jul 30) 10:16:54

amd 950x CPU
32 gig of ram
Nvidea Gforce GTX 1660 TI 6 gig ram
Gigabyte x399 extreem

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Comments

NickHope wrote on 10/4/2019, 12:16 AM

Here is some advice about OBS settings: https://www.vegascreativesoftware.info/us/forum/faq-what-obs-studio-settings-work-well-with-vegas-pro--109925/

joseph-desaavedra wrote on 10/4/2019, 12:53 PM

thanks, wondering how this will effect editing while running in the background.. I think I am in tech supports spam filter. :)

joseph-desaavedra wrote on 10/4/2019, 12:58 PM

got a quick question do you all leave anything running in the background while you edit, like firefox ect.. I was wondering if that might be an issue as I always run web browser while I edit.

NickHope wrote on 10/4/2019, 1:01 PM

thanks, wondering how this will effect editing while running in the background.. I think I am in tech supports spam filter. :)

It's never affected me much. I've recorded loads of VEGAS demos with OBS running.

got a quick question do you all leave anything running in the background while you edit, like firefox ect.. I was wondering if that might be an issue as I always run web browser while I edit.

Also has never been a problem for me. It's rare for me not to be running Firefox, and often various other programs too, while editing in VEGAS.

joseph-desaavedra wrote on 10/4/2019, 1:08 PM

okay just a thought sometimes it is the obvious things that are biting me in the ass. I guess if I run it I need to edit down to the part where it crashes or you think you all will want the entire file in mass.

Sylk wrote on 10/4/2019, 1:42 PM

Entire capture (just edited to hide sensitive data like username, emails, licence key, and so on).

joseph-desaavedra wrote on 10/4/2019, 2:50 PM

its massive.. it takes me a long time to edit.. as a side note I really love the dynamic RAM Preview.. now I enable it when I need to use it..1/3rd into the video and no crash yet.. I showed my setting as I started the edit BTW.

joseph-desaavedra wrote on 10/4/2019, 3:21 PM

well got the first crash when doing multicam.. let me put the video together and

joseph-desaavedra wrote on 10/4/2019, 3:43 PM

they will be in three files, I was using the dynamic ram thing, but on the next session I will not. I willl record and show my project settings. I will give the drop box links in a few and will record the next session, thanks for all your help.,

joseph-desaavedra wrote on 10/4/2019, 3:46 PM

carsh-03.mp4 is the file where it crashed..

https://www.dropbox.com/s/68ye03s67ubqzye/crash-03.mp4?dl=0

https://www.dropbox.com/s/2ci2st770jhfz3m/crash-02.mp4?dl=0

https://www.dropbox.com/s/5zwv0ddnog13k3g/crash-01.mp4?dl=0

joseph-desaavedra wrote on 10/4/2019, 4:12 PM

Here is another crash, in this one I show all my settings before resuming where I left off. it is not too long and is a classic crash with no error report generated like the last. just hung and went white screen.

https://www.dropbox.com/s/3vtgb7xpdho411h/2019-10-04_16-54-16.mp4?dl=0

j-v wrote on 10/4/2019, 4:27 PM

What is the reason you have the "Split Screen View"-button enabled?

joseph-desaavedra wrote on 10/4/2019, 4:32 PM

so I can preview the clips before placing them in the time line..does this cause problems? is that what you are talking about?

joseph-desaavedra wrote on 10/4/2019, 4:33 PM

actually I am not sure what that does.. I will have to look in the manual unless you want to enlighten me

j-v wrote on 10/4/2019, 4:47 PM

It can show, depending on its settings, all kind of differences with or without some changies in the events. If you don't use that >>>> uncheck it. it takes memory.

joseph-desaavedra wrote on 10/4/2019, 5:01 PM

It can show, depending on its settings, all kind of differences with or without some changies in the events. If you don't use that >>>> uncheck it. it takes memory.

I did not even realize it was on.. I looked at the manual and it pretty much said it was on or off is all I could find, well back to the edit and will screen grab everything up till it crashes again. thanks..I love this NLE if it did not crash so much.

joseph-desaavedra wrote on 10/4/2019, 6:35 PM

well it crashed again. Obviously the last one #7 is where it froze at. The settings are unchanged since the second crash. I am going to stop recording as at it getting late and I need to finish. If you want me to make more just let me know, or questions or helpful suggestions would be appreciated.. anything to make this work.. and remember I have been working this same problem for weeks now.

https://www.dropbox.com/s/86smbpmd4n5plic/crash-001.mp4?dl=0
https://www.dropbox.com/s/3x6l98oncsx7y7d/crash-002.mp4?dl=0
https://www.dropbox.com/s/8abkylatvcpte87/crash-003.mp4?dl=0
https://www.dropbox.com/s/vhkrq7y608olayl/crash-004.mp4?dl=0
https://www.dropbox.com/s/r3tf3goqw5s9lq5/crash-005.mp4?dl=0
https://www.dropbox.com/s/mmvhbcfhrtrzdfr/crash-006.mp4?dl=0
https://www.dropbox.com/s/na59o1jmiseoknv/crash-007.mp4?dl=0

Kinvermark wrote on 10/4/2019, 7:16 PM

Just guessing, but looks like a UI timing glitch/bug. Seems to happen either right after you have hovered "off-screen" over the firefox icon (window focus switched?) or while you are rapidly changing zoom levels (what keys are you using to do this?)

Will try to re-create here.

joseph-desaavedra wrote on 10/4/2019, 7:24 PM

look at the last clip in the last series I uploaded..is that the one you refer to?

joseph-desaavedra wrote on 10/4/2019, 7:25 PM

Just guessing, but looks like a UI timing glitch/bug. Seems to happen either right after you have hovered "off-screen" over the firefox icon (window focus switched?) or while you are rapidly changing zoom levels (what keys are you using to do this?)

Will try to re-create here.

zoom levels are done with the mouse roller..

joseph-desaavedra wrote on 10/4/2019, 7:30 PM

it is less stable when I am editing multiple camera angles you see later in my editing..

Kinvermark wrote on 10/4/2019, 7:59 PM

I am on V16 and I am not that familiar with multicam - hopefully someone else can test & comment.

IIRC there have been issues like this in the past with multicam & UI memory leaks. Vegas 15?

I will keep testing. I feel like you are on the right track. Keep a watch on what you are doing with the UI.

joseph-desaavedra wrote on 10/4/2019, 8:30 PM

as you see I am not using the multicam feature integrated into VP what I am doing is taking three video tracks syncing them, using the best sound track grouping them and deleting the other two sound tracks and cutting the video track where I want to swich, I then fade the two video tracks I do not want to see and leavin only one in the foreground, I have have tried the multicam feature integrate and found it unwieldy and slow and also crash pone even in version 16.

joseph-desaavedra wrote on 10/4/2019, 9:57 PM

at least the video is done and posted :))

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