How in the HELL are you supposed to get technical support for Vegas Pro 19 ?
I've gone round and round and round in circular links on their websites, and am unable to find anything that actually connects me with customer technical support.
@Gregory-Hastings First check if this is really the case before you assume. The user who wrote this is obviously new to both Windows and Vegas.
That's always good advice. So I took it.
Fired up Vegas (now running 20.0) and pretended I had a problem I needed tech support for. Went around in the same futile circle for about 5 minutes...and concluded...yup, same old s***!
Why would Vegas give a direct link to Support without first pointing you to potential answers to your question, like the FAQs and ask on the forum? This is a normal process.
Why would you raise a question with Support if the answer is already in front of you?
If the answer to your question is already on the FAQ list that you should have looked at, what do you think will be the reply from Vegas? Exactly what is written in the FAQ.
Your list of 2 clicks vs 3 doesn't include a product selection.
The first click is to select a product - Vegas. This gets the shows FAQ's, showing FAQ's for the selected product and where the second click gets you to a choice of Ask the Forum or Ask Vegas. That takes you to the ticket screen where the top item, the product, is already entered because you selected it with the first click, saving you a click.
Why would Vegas give a direct link to Support without first pointing you to potential answers to your question, like the FAQs and ask on the forum? This is a normal process.
Why would you raise a question with Support if the answer is already in front of you?
If the answer to your question is already on the FAQ list that you should have looked at, what do you think will be the reply from Vegas? Exactly what is written in the FAQ.
Your list of 2 clicks vs 3 doesn't include a product selection.
The first click is to select a product - Vegas. This gets the shows FAQ's, showing FAQ's for the selected product and where the second click gets you to a choice of Ask the Forum or Ask Vegas. That takes you to the ticket screen where the top item, the product, is already entered because you selected it with the first click, saving you a click.