Comments

walter-i. wrote on 11/19/2022, 2:59 PM

@Gregory-Hastings
First check if this is really the case before you assume.
The user who wrote this is obviously new to both Windows and Vegas.

Gregory-Hastings wrote on 11/19/2022, 3:10 PM

@Gregory-Hastings
First check if this is really the case before you assume.
The user who wrote this is obviously new to both Windows and Vegas.

That's always good advice. So I took it.

Fired up Vegas (now running 20.0) and pretended I had a problem I needed tech support for. Went around in the same futile circle for about 5 minutes...and concluded...yup, same old s***!

walter-i. wrote on 11/19/2022, 3:21 PM

@Mark-Stambaugh @Gregory-Hastings
..... and you followed these instructions?

rraud wrote on 11/19/2022, 5:18 PM

This is my updated Magix support request instructions for Sound Forge users. Aside from steps 1 & 2 ('Audio' and 'Sound Forge'), the procedure to request Vegas Pro support is almost identical.
https://www.magix.info/us/forum/sound-forge-display-font--1264650/#ca1822142

rraud, Magix forums moderator

Gregory-Hastings wrote on 11/19/2022, 6:24 PM

@Mark-Stambaugh @Gregory-Hastings
..... and you followed these instructions?

 

Gregory-Hastings wrote on 11/19/2022, 6:25 PM

Why would I do that? That's 3 layers deep in User Forums!

How about this (free technical advise for Magix):

From any place that relates to the product being used... a menu item that say "SUPPORT"

Then the menu flow structure is as follows:

Support >

Customer support >

email>

chat>

phone>

Technical Support >

email>

chat>

phone>

User Forum >

Select Subject>

Very simple, used by software developers everywhere, not Rocket Surgery. TWO clicks away from what you need, no circular loops.

john-brown wrote on 11/19/2022, 9:06 PM

@Gregory-Hastings

Why would Vegas give a direct link to Support without first pointing you to potential answers to your question, like the FAQs and ask on the forum? This is a normal process.

Why would you raise a question with Support if the answer is already in front of you?

If the answer to your question is already on the FAQ list that you should have looked at, what do you think will be the reply from Vegas? Exactly what is written in the FAQ.

Your list of 2 clicks vs 3 doesn't include a product selection.

The first click is to select a product - Vegas. This gets the shows FAQ's, showing FAQ's for the selected product and where the second click gets you to a choice of Ask the Forum or Ask Vegas. That takes you to the ticket screen where the top item, the product, is already entered because you selected it with the first click, saving you a click.

Last changed by john-brown on 11/19/2022, 10:00 PM, changed a total of 3 times.

Vegas Pro 18 Edit, Vegas Movie Studio 16 Platinum, Magix Video Pro X16, Magix Movie Studio Platinum 2024, Xara Designer Pro X19, Samplitude Pro X8 Suite, Music Maker 2025 Premium, SF Audio Cleaning Lab 4, Sound Forge Pro 16 and more.

walter-i. wrote on 11/20/2022, 2:34 AM

@Gregory-Hastings

Why would Vegas give a direct link to Support without first pointing you to potential answers to your question, like the FAQs and ask on the forum? This is a normal process.

Why would you raise a question with Support if the answer is already in front of you?

If the answer to your question is already on the FAQ list that you should have looked at, what do you think will be the reply from Vegas? Exactly what is written in the FAQ.

Your list of 2 clicks vs 3 doesn't include a product selection.

The first click is to select a product - Vegas. This gets the shows FAQ's, showing FAQ's for the selected product and where the second click gets you to a choice of Ask the Forum or Ask Vegas. That takes you to the ticket screen where the top item, the product, is already entered because you selected it with the first click, saving you a click.

+1